One reason we booked this hotel was the free parking that came with our AAA package. However, strolling through the parking garage and then having to use the rather grim elevator detracts considerably from the expected RC experience. Once we entered the hotel, the doormen were unlike the usual friendly, even effusive staff. At the desk, Ali was pleasant and businesslike, and gave us a room on the 14th floor. We hadn’t been in the room for more than two minutes before we heard slamming doors and shouting children: “Where’s my backpack?” “Under the chair, I think, where you left it?” We heard every word this family uttered for the next ten minutes or so, accompanied by repeated slamming of doors.
It wasn’t that they were so rude. They were just talking (and inexplicably going in and out of their room repeatedly, but children will do that sort of thing). It was that the walls were thin in adjoining rooms. It seemed that the hotel wasn’t that full. I was surprised to have been placed so close to a family when presumably there were other rooms available. We requested a different room, and Ali gave us one on a higher floor, 2202. His claim that the elevator noise shouldn’t be a problem was correct—I never heard a thing. The view is not fabulous on the mall side of the hotel, but higher rooms see less of the roof of the structure and more of the horizon. The room was smaller than most RCs that we have been to, but was nicely appointed. The in-room coffee service had the RC style to it, and there was plenty of marble in the bathroom. I know this sounds petty, but I really miss the Bvlgari toiletries. I’ve always associated that scent with this hotel group.
We had lunch at the restaurant, which is pleasant. The waiter, Adel, was fun, and suggested some excellent dishes. The fitness room is large. I can’t help but compare it to the Laguna Niguel RC fitness room, which overlooks the ocean, but even without windows this one was perfectly good. I guess it’s my imagination, because I don’t think the beds have changed, but it seems that there used to be more of a feather bed in addition to the comforter. The beds were comfortable, though, and we slept well.
We came here seeking the Ritz-Carlton experience (on a budget, getting the weekend AAA package rate). This hotel is very nice, but seems more like an upscale Marriott than a true Ritz-Carlton. Clearly they are serving a specific business clientele at Tysons Corner. I would be happy staying here for business purposes, but it’s certainly not in the realm of the Pasadena property (no longer an RC, sadly), the Laguna Niguel, or San Francisco. (But maybe it’s comparable to Scottsdale). It’s certainly more affordable than some of the others, so perhaps that’s enough to make us return.