I stayed here for work. My office is in the next building so the location was perfect. Also attached to a mall so easy access to Starbucks and Paul which baked amazing croissants. The staff at the hotel from doorman to bell man to front desk to random folks around the hotel were very friendly and accommodating. Many years ago Ritz hotels had a more formal and less friendly approach - glad to see this has changed. The hotel is very well appointed and comfortable. The public spaces have been renovated and so have the rooms, to a degree. Bathroom was all white marble and luxurious but small and had a tub and shower combination, which seemed dated. The bed was one of the best I have slept in. And some of the design created to hide plugs and coffee makers was clever and added to the aesthetic. Overall super stay.