When I walked into the room, I noticed a hint of cigarette smoke. Didn't think much of it, it wasn't strong enough to request a room change. Should have.
Days later, I was charged with $250 smoking fee. It's absolutely ridiculous, I did not smoke in the room. I have talked to numerous people, from guest services to management, left numerous voicemails. It has been a year.
No results. Extremely disappointed.
I have spoken to the staff numerous times about this. I did NOT smoke in the room, do NOT accuse me of smoking in the room. All you need to do is simply check the records of the room I stayed in and see if the previous guest had smoked in the room. It is that simple. It is impossible that there was "physical evidence", as I did NOT smoke. This $250 fee has been wrongly charged, and has now taken well over a year to communicate this issue to you. During all my stays with Marriott and Courtyard Marriott, I have been a perfect and tidy guest. This has never happened at any other hotels. What does it take for a guest to get a refund?
- Official Description (provided by the hotel):
- The Courtyard by Marriott Tysons Corner Hotel is not your typical Courtyard hotel. This new hotel is located in the heart of Tysons Corner, just 11 miles from downtown Washington DC, and is centrally located between Washington Reagan National Airport and Dulles International Airport, each just 15 miles from the hotel. We are the closest hotel to the Tysons Corner Metro Station on the Silver Line making access to the Nation's Capital a breeze. Take advantage of many of the Courtyard by Marriott Tysons Corner's great amenities such as Free Wifi, State of the Art Fitness Center, and On-Site Restaurant The Terrace. ... more less
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- Also Known As:
- Courtyard By Marriott Tysons Corner Fairfax Hotel Mclean
- Courtyard Tysons Corner Fairfax
- Courtyard Hotel Mclean
- Mclean Marriott
- Mclean Courtyard
- Courtyard Mclean