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“Everything was great, except...” 1 of 5 stars
Review of Courtyard by Marriott Tysons Corner Fairfax

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Courtyard by Marriott Tysons Corner Fairfax
3.0 of 5 Hotel   |   1960-A Chain Bridge Road, Tysons Corner, VA 22102   |  
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Ranked #7 of 14 Hotels in Tysons Corner
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1 review
“Everything was great, except...”
1 of 5 stars Reviewed 3 days ago NEW

When I walked into the room, I noticed a hint of cigarette smoke. Didn't think much of it, it wasn't strong enough to request a room change. Should have.

Days later, I was charged with $250 smoking fee. It's absolutely ridiculous, I did not smoke in the room. I have talked to numerous people, from guest services to management, left numerous voicemails. It has been a year.

No results. Extremely disappointed.

I have spoken to the staff numerous times about this. I did NOT smoke in the room, do NOT accuse me of smoking in the room. All you need to do is simply check the records of the room I stayed in and see if the previous guest had smoked in the room. It is that simple. It is impossible that there was "physical evidence", as I did NOT smoke. This $250 fee has been wrongly charged, and has now taken well over a year to communicate this issue to you. During all my stays with Marriott and Courtyard Marriott, I have been a perfect and tidy guest. This has never happened at any other hotels. What does it take for a guest to get a refund?

  • Stayed March 2015, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTysons, Manager at Courtyard by Marriott Tysons Corner Fairfax, responded to this review, yesterday
Dear Lynn L,

Thank you for your review of our hotel from a year ago. I am sorry to hear that you believe you were wrongfully charged for a smoking fee. Unfortunately I am unable to look up your information with your TripAdvisor username provided. If you can give me additional information such as the previous confirmation number from your stay, I may be able to assist with this issue. Please feel free to reach me at (703) 790-0207.

All the best,
Rylan Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    67
    67
    30
    14
    15
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30
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Tallahassee, Florida, United States
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My sister in law got a block of rooms for people attending my nieces wedding so we had a SUPER reasonable rate for a very, very nice room. Wifi included, a fantastic workout room. The restaurant downstairs where we had breakfast both mornings was very good - fantastic breakfast buffet. Reasonably priced snacks and supplies in the lobby, very helpful and nice staff. I would most definitely come back!! Ideal for gatherings and a pleasure to be at.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, Florida
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff showed their great support right out of the gate -- when I was on the metro and I tried to set up to have the shuttle pick up coincide with when I'd arrive, I mistimed the metro stop (twice) and each time the staff was very accommodating. Great support continued through my entire week and spanned every aspect of the hotel - shuttle, front desk, house keeping, bar and breakfast staff. With the amount of business travelers in the hotel, I was impressed with the staff's ability to remember the small details (having coffee in a to go cup ready for me at breakfast, asking how the day's meetings went, etc...). The week was topped off with a recommendation for a nice, good Italian restaurant. Staff took the time to walk outside and provided directions, and it turned out to be one of the best Italian meals I've had in my travels. Across the board - great support. Knowing I'll have this type of support, I'm willing to stay with them even if it means a longer metro ride for my business mtgs.

Room Tip: I've stayed on the 4th and 10th floor - sound wasn't an issue. Gym is on the 3rd, bar/break...
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Green Features: Making great efforts to encourage people to conserve.
  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aix-en-Provence, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 1 week ago

Great comfort in the room, perfect bed, bathroom rather small, internet a bit slow. This is a hotel that would mainly suit businesspeople. The shopping centre is just 5 min walk from there. Constant issues with toilets, but excellent food and good service.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardTysons, Manager at Courtyard by Marriott Tysons Corner Fairfax, responded to this review, 1 week ago
YNickolson,

Thank you for your Trip Advisor review of our hotel. It was great to hear that you enjoyed the comfort of your guest room and that the hotel suited most of your needs. Our proximity to local businesses and the shopping malls across the street are ideal and if you get the opportunity to come back feel free to utilize the complimentary shuttle as well within our 2-mile radius of the hotel. I am most grateful you enjoyed the services provided to you and that you enjoyed the food and beverage outlets to include our Starbucks here on property. Hope to see you again soon!

Sincerely,

Rylan Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed at a few hotels in the Tysons Corner area, and this one is one of our go-to hotels (depending on the rates) when we are visiting relatives. This was actually our second time staying here, and we were pleased that it's as good as when we stayed here a year ago (or more) - clean rooms, quiet, friendly/helpful staff. We prefer the rooms with the balcony but none were available this time - you can request these ahead of time, but I just forgot. Next time!

Room Tip: Room with a balcony.
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Green Features: Excellent without compromising on quality of service!
  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed many times in Tysons but this was our first stay in the Courtyard What a great hotel! The staff could not be more helpful You can walk across to the malls and restaurants and there is also a free shuttle service And the fitness centre is excellent and very modern and well maintained
For a short stay in Tysons Corner with close proximity to the various restaurants this is perfect And for steak lovers there is Flemmings within the hotel which must be one of the best steakhouses in the area

Room Tip: High floor best for views over local area
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
140 reviews 140 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 25, 2015

Overall this is a very nice hotel that is located in a perfect spot outside DC. Very close to restaurants and a huge mall. Staff was very friendly, with the only issue being they had trouble answering the phone.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Tysons Corner Fairfax

Address: 1960-A Chain Bridge Road, Tysons Corner, VA 22102
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Tysons Corner
#6 Family Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Tysons Corner Fairfax 3*
Number of rooms: 229
Official Description (provided by the hotel):
The Courtyard by Marriott Tysons Corner Hotel is not your typical Courtyard hotel. This new hotel is located in the heart of Tysons Corner, just 11 miles from downtown Washington DC, and is centrally located between Washington Reagan National Airport and Dulles International Airport, each just 15 miles from the hotel. We are the closest hotel to the Tysons Corner Metro Station on the Silver Line making access to the Nation's Capital a breeze. Take advantage of many of the Courtyard by Marriott Tysons Corner's great amenities such as Free Wifi, State of the Art Fitness Center, and On-Site Restaurant The Terrace. ... more   less 
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Also Known As:
Courtyard By Marriott Tysons Corner Fairfax Hotel Mclean
Courtyard Tysons Corner Fairfax
Courtyard Hotel Mclean
Mclean Marriott
Mclean Courtyard
Courtyard Mclean

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