You honestly get what you pay for.
Foremost, I'm not sure how this hotel received 3.5 stars. Maybe because it does have a pool...somewhere, hidden (I couldn't find it). Management was terrible. Especially the Hispanic "general manager on duty" who may or may not greet you at the front desk.
Before our trip, we requested early check-in. The man I spoke to on the phone said he would make it happen. When we arrived, he assured us that our room was clean. We go to our room? Open the door and it hasn't even been touched by housekeeping.
We finally were placed in a different room. It smelled bad, and it was very small for two double beds. Not all the outlets worked, either. But the beds were comfortable and the room was hygienic.
I do question the safety of this hotel. Someone tried coming into our room. The woman, somehow, got the door open, but was stopped by the deadbolt at the top. So if you stay here, deadbolt the door! Also, our keys stopped working, which was also a pain.
When we checked out, some Asian lady who I could barely understand tried processing us out. She tried charging our credit card AGAIN for the two night's stay. Obviously, the card wasn't going to go through, and she looked at us like it was our fault. When we pulled our e-statements from our bank, we noted the manager in the back, who KNEW HE charged our card when we checked in, just sitting there listening to the situation.
Save yourselves the trouble and go down the street to the Marriott. It's only $20 more per night, and I'm sure they're more professional than the lot of these bozos.
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- Also Known As:
- Comfort Inn Tysons Corner Hotel Vienna
- Tysons Corner Comfort Inn
- Comfort Inn Vienna
- Vienna Comfort Inn