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“staff are awesome.. the rooms.. well..” 3 of 5 stars
Review of Crowne Plaza Tysons Corner

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Crowne Plaza Tysons Corner
3.5 of 5 Hotel   |   1960 Chain Bridge Road, Tysons Corner, VA 22102   |  
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Ranked #9 of 15 Hotels in Tysons Corner
Certificate of Excellence
GreenLeadersGold level
Tokyo, Japan
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“staff are awesome.. the rooms.. well..”
3 of 5 stars Reviewed October 2, 2013

IHG Platinum Ambassador. According to the IHG website, it means alot. But not much to this property. From start to finish, the staff were incredible. Professional, friendly and made me feel really welcome. I would come back here in a heart beat... if my girlfriend stayed there... I guess there is no lounge (at least none was mentioned) and its just weathered and tired. the wallpaper in the bathroom (room 252) had coloring all over it, we found hair in the bath tub, the king bed was sagging in the middle, we found a half eaten sandwich under the bed, ..stuff like that. and its just a shame cause everyone there works so hard. The Front Desk staff are awesome and offered me a great rate. Its easy access to the freeways. If my girlfriend didnt stay there for her layovers, I probably wouldnt go out of my way to stay there and probably head back to my platinum status with Hyatt where it means something...

Room Tip: not too sure. the section i was in got a lot of road noise. i was on the ground floor last year an...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, October 18, 2013
Dear “daboogah”;

I want to thank you for taking the time to write a review of your most recent stay with us. I appreciate your positive remarks regarding our staff and will ensure that the Front Desk staff gets the recognition they deserve. I was disappointed to read of the condition of your sleeping room and apologize as we strive to be the best in our area. Comments such as yours do help us to improve and I personally will review room 252 with our Executive Housekeeper to make sure our standards are well maintained.

Sincerely,
Trish Drews
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 29, 2013

I came for a quick getaway and chose to stay here for the convenience of everything. Elaine made sure she anticipated our every need and made our visit even more enjoyable. We ate at O' Malley's and although the food was great and the staff was friendly, service was extremely slow and we got our food arrived and was almost finished before our water came. Overall, I'd still say it was an enjoyable trip. The weatherstrip in our window was hanging down and the ac was making noise but neither of these were hills to die on. Elaine should be the face of the Crowne Plaza Tysons Corner.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, Delaware
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed September 28, 2013

Stayed Tues. thru Fri. for a business trip. Company picked up the tab. Just an average stay. Hotel was clean, room was clean. Staff were friendly and accommodating. No complaints. Breakfast buffet in the Tuscan Grill was OK. Personally I thought $15.00 was a bit pricey for what you got. I could have gotten the same breakfast for free at other hotels....plus I don't really care for peppers and onions and they were in everything. (ick!) Eggs, potato's...everything.

The only issue was that the TV kept messing up and would flip back to the "hotel" channel, while you were watching it, not when you turn it back on like they normally do. Got it fixed, but it kept doing it.

Other than that, it was uneventful.

Room Tip: No free breakfast. No Microwave in hotel at all, so don't think you can bring dinner left overs...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed September 26, 2013

This is quite a noisy hotel (next to a motorway,big A/C turbines in one side,noisy plumbing from the other rooms and bad quality construction: walls,doors and cellings allowing noise to travel).
When asked if another room was available due to the A/C turbines noise I was left talking to myself on the phone by a very arrogant and rude front desk member (Abraham).
Tiered and poor in most areas hotel.

Room Tip: None!All very noisy!
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, October 2, 2013
Dear “LouisVie”;

I was disappointed in reading your recent review of our hotel and apologize for the front desk team member reaction and miscommunication to your request to change rooms. We take all guest comments seriously and will review with the staff the need to ensure we listen completely and follow-up with the guest issue or request. In addition, our chief engineer will also check on the loudness of the AC units you refer to. Thank you for taking the time to write your review.

Sincerely,
Trish Drews
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckingham, United Kingdom
Level Contributor
206 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed September 10, 2013

My company picks up the tab....it's all rather old fashioned, brown...swirly carpets, noisy a/c- that's impossible to control.....room too hot. Not the cleanest of hotels- my room is not cleaned in the 2 nights we have here
There is a pool- indoors & a decent size.
Basic room service- short hours. V basic buffet breakfast.
Staff friendly....
Personally...I wouldn't pay to stay here.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, September 16, 2013
Dear”Sarahws888”;

I was disappointed to read your review of your most recent stay at our hotel. My sincerest apologies for you not having the service you expect and I personally have reviewed your comments with our Executive Housekeeper to follow –up with her staff. We pride ourselves on exceeding guest expectations and will use your comments as more training for our staff. The engineering staff replaces the thermostats when temperature controls do not meet guest needs and our Food and Beverage Director is following up on improvements to breakfast and room service. We do look forward to a favorable review on your next visit.

Sincerely,
Trish Drews
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 8, 2013

Took my family on vacation before back to school. Very unhappy with the house cleaning service. After being out all day site seeing in DC and baseball game. Came back to the room at 11pm to no room service. The room was not clean nor did we have clean towels and rags. I was upset. I never stayed at a hotel and came backed to and uncleaned room. I went downstairs to be told that they will bring up some clean towels within 15 mins. Which was unsatisfactory. My kids were extremely tired and had to wait 10 mins before they could take a shower and go to bed. I will never stay at this hotel again. And on top of that no apologize from the front desk clerk was only told will send someone up to your room.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review, September 17, 2013
Dear “Liquetta F”;

I was distressed to read your review of our hotel and want to apologize for our lack of housekeeping services. We take great pride that our guests receive quality service and I will certainly review the situation you experienced with our Executive Housekeeper and staff to ensure this does not happen again. Again, my sincerest apology, and hopefully you will give us another chance in the future so we can show you we can do it right.

Sincerely,
Trish Drews
General Manager
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Gilbert, Arizona
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 8, 2013

My family and I had 2 rooms for 2 nights that we booked through priceline for my sisters wedding.

Wile the rooms were a bit tight for our families, smaller it seems than most hotel rooms, it was furnished nicely and the cleaning service was exceptional. Which brings me to the staff- the staff was awesome, always friendly, very willing to go the extra mile. Awesome, awesome service. As soon as we checked in, they warned us that they were housing 230 boy scouts. They asked if we wanted floors far away. We said no, because we had kids, and perhaps our kids' noises would blend in. The boy scouts were super well behaved.

Location is amazing, right in the heart of Tyson's Corner. They have a shuttle, which we used to take us to the reception. :)

I'd be back here in a heart beat.

4 stars, not 5 due to size of rooms.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review, October 7, 2013
Dear “aishamichelle74”;

Thank you for taking the time to write a glowing review of your stay with us for your sister’s wedding. I was pleased to read that your family enjoyed their stay and that our staff was able to provide you with fantastic service. Your comments will be reviewed with all department heads so that we may recognize our team members at departmental meetings. We look forward to your return visit in the future.

Yours in Hospitality,
Trish Drews
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tysons Corner

Address: 1960 Chain Bridge Road, Tysons Corner, VA 22102
Phone Number:
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Tysons Corner
#4 Family Hotel in Tysons Corner
#9 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tysons Corner 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Crowne Plaza Tysons Corner hotel is your ideal choice for hotel accommodations in McLean, Virginia. Located within minutes of 2 world-class shopping centers and many Tysons Corer businesses, our hotel is the perfect spot for business and leisure travelers. The Crowne Plaza Tysons Corner hotel also allows quick access to I-495 Capital Beltway, Rt. 66, Dulles International Airport, Reagan National Airport and Washington DC. We are the closest hotel to the Tysons Corner metro station on the Silver Line and offer complimentary shuttle service to the SpringHill Metro and attractions within 1 mile of the hotel. Take advantage of the many great amenities at the Crowne Plaza Tysosns Corner such as Free Wifi, 24 Hour Fitness Center, and 24 Hour Business Center. This Tysons Corner hotel also offers 2 on-site restaurants and 5,000 square feet of event space. ... more   less 
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Also Known As:
Crowne Plaza Tysons Corner Hotel Mclean
Crowne Plaza Mclean
Crowne Plaza Hotel Mclean

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