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“Would not be my choice” 3 of 5 stars
Review of Crowne Plaza Tysons Corner

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Crowne Plaza Tysons Corner
3.5 of 5 Hotel   |   1960 Chain Bridge Road, Tysons Corner, VA 22102   |  
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Ranked #6 of 14 hotels in Tysons Corner
GreenLeadersGold level
London, United Kingdom
Top Contributor
165 reviews 165 reviews
58 hotel reviews
Reviews in 48 cities Reviews in 48 cities
85 helpful votes 85 helpful votes
“Would not be my choice”
3 of 5 stars Reviewed August 10, 2013

Firstly do not base your opinions on the photos on this hotels website, the pictures of the reception area do not show it as it really is, someone has some good Photoshop skills. In fact reception is dreary and desperately in need of a facelift. The Asian lady and Asian gentleman on reception were very efficient and helpful however from this point on the staff went down hill rapidly.. more on these issues later.

The room was large and clean although there were some hairs on the rim of the toilet bowl and one small towel looked unclean. Bathroom was average in size. The view from the room overlooked a car park and office block, as for room tips concerning views I don't think that there would be any view worth mentioning.

The air conditioning is fairly quiet but the controls were a little fiddly at first with a remote system installed on the wall. I had some food in the Hotel which I have to say was excellent and as usual far to much and consequently far to much waste. It was also reasonably priced. Although I did not have breakfast on this visit from previous visits I can recommend the buffet as it is very good and again reasonably priced. Forget the coffee though.. not good..

Now the negative ... during the evening I went to the bar and can honestly say that I have never come across such uninterested rude staff, It seemed that unless you were known by the staff you were not even acknowledged and when you were eventually served (if you can call it that) they couldn't be bothered. This comment may seem a little unfair but this is based on my 3 visits to the bar and 4 visits by two colleagues who experienced exactly the same. In hindsight I wish I had not left a tip as this would probably have gotten a response to which I could have responded.

Apart from the 2 Asian staff that we encountered a mention has to be made for the Bus driver who unlike most of his colleagues was helpful and very friendly. Someone high up within Crown Plaza needs to send in a secret shopper.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, August 14, 2013
Dear paulwflyer,

Thank you for taking the time to write a review of your most recent stay. I appreciate you recognizing our Front Desk staff and driver who were helpful. You mention a facelift is needed and that is exactly what we are in the process of doing. Our lobby is currently undergoing a refresh and we try to let all of our guests know through the signage throughout the lobby and promenade that we are in the process now of doing this. We expect to completed by September and look forward to more favorable reviews! As to your comments regarding the Pub staff, I have shared your review with our Food and Beverage Director who is following up immediately to ensure that all guests feel welcome and acknowledged immediately and efficiently. Our Chef very much appreciates your favorable comments regarding our food and pricing. I look forward to your return visit so you will be able to experience the positive changes we are making.

Sincerely,
Trish Drews
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Charlotte, North Carolina
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 22, 2013

Room was clean, bed was great but had 2 issues with the shower. It would not turn on, the screw had come lose and it didn't drain properly. Both were fixed very quickly. Buffett was good and staff was very helpful.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, July 29, 2013
Dear uoducks1999,

We appreciate your recent review of your stay and apologize for the shower issue that was resolved quickly, and have shared your positive comments regarding the clean bed, buffet, and staff at our departmental meetings. Our hotel does strive to give all guests 100% satisfaction and your comment will help us to ensure that everything works all the time, the first time. Thank you for staying with us and we look forward to seeing you again when you return.

Sincerely,
Trish Drews
General Manager
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Maputo, Mozambique
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

We, family of 4, stayed for a week and really enjoyed our stay. We were able to get adjoining rooms; spacious, clean and well maintained. If you like to exercise, this hotel should be on the top of your list. The hotel has a very well equipped gym for virtually any level of workout you desire; easily the best gym I have found in a hotel. The gym is right next door to an excellent indoor pool that is large enough for lap swimming. The hours of the pool are limited to early morning and evening hours with a lifeguard on duty. The restaurants on site were very good and service was excellent. The staff was great, friendly, smiling, and really seemed to be enjoying their jobs. Conveniently located within walking distance of Tyson's Corner mall. Highly recommend this hotel for family, business, or solo travelers.

Room Tip: For extended stays, washers and dryers are only located on 7, 8, and 9th floors, so consider this wh...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, July 25, 2013
Dear “569BrianC”;

I wish to thank you so much for your glowing review of our hotel. We take great pride when our guests are so happy with our product, delivery, service, and team members. There is so much for a family to do while here and I have shared your comments with all of our departments and we certainly look forward to your return to our hotel.

Yours in Hospitality,
Trish Drews
General Manager
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Grand Rapids, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed 3 nights for a wedding recently, and were pleased with our time at the Crowne plaza. Everyone at the front desk was helpful, but I must give a special shout out to Mina, who was extremely friendly, always remembered my name(which was very similar to his!), and made a point to say hello and ask how everything was going whenever we walked past. The room was clean and comfortable, and housekeeping did a nice job of straightening up for us each day. We were too busy to use the pool, so I can't comment on that aspect. We did take our rental car and park at the local metro station to spend the morning in DC, which was very convienient. Although we weren't impressed with the food (room service and breakfast buffet), we would definitely consider staying here again if we found ourselves in the Washington DC area.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTysonsCorner, General Manager at Crowne Plaza Tysons Corner, responded to this review, July 15, 2013
Dear Kit264,

I'm so thrilled to hear that you enjoyed your stay at the Crowne Tysons! Thank you for taking the time to recognize one of our super stars, Mina as he was excited to see his name when I shared your review with him. Our housekeeping team works really hard to keep our hotel looking Fresh so it's great to see that your room was everything that you expected...plus a little bit more. We do hope to serve you again soon and don't forget to set aside some free time for our junior olympic size pool on your next visit.

Trish Drews
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 30, 2013

We stayed here for three nights and will definitely come back for more. The rooms were very well laid out, beautiful property, great breakfast and excellent hospitality.
The gardens were beautiful and we would love to spend time there in cooler weather.
The shuttle service to Tysons corner malls was prompt and efficient.

Room Tip: We were on the ground floor and it was very comfortable. However the laundry and the restaurant were...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beacon, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 26, 2013

We first stayed here last March and loved it. Been back three more times since our art business brings us back there occasionally. The fitness room is on the first floor next to the immaculate pool and the hot tub is especially nice. Every time we've stayed there the rooms have been clean and the front desk is always helpful and cheerful. The breakfast is available but isn't included. However if you want a quick breakfast you can get one at their sister hotel, the Marriott Courtyard next door or at the great mall across the street. The number one best place to have dinner is at the authentic Italian restaurant right down the street, Da Dominico. It has great Italian food and even a singing maitre'd which comes to regale the clients with Italian love songs and arias.

Room Tip: Stay on the first floor is you want to use the fitness room and pool.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Top Contributor
111 reviews 111 reviews
55 hotel reviews
Reviews in 55 cities Reviews in 55 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 26, 2013

It was a pleasure staying at the hotel. Parking is easy and staff are very friendly. Nice premises. The room was ok, but bathroom to small according to my requirement. The room was a twin bedroom. Comfortable bed. Free WIFI is a plus. I did not have dinner nor breakfast at the hotel so I can not say anything about food quality. There is also a swimming pool and a 24H fitness center at the hotel. If I come back to Tyson Corner I may come back to the hotel. Good value for you money.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Tysons Corner

Address: 1960 Chain Bridge Road, Tysons Corner, VA 22102
Phone Number:
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tysons Corner
#6 Family Hotel in Tysons Corner
#7 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tysons Corner 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Tysons Corner hotel (formerly the Holiday Inn Tysons Corner) is your ideal choice for Tysons Corner hotel accommodations in McLean, Virginia. The Crowne Plaza Tysons Corner hotel allows quick access to I-495 Capital Beltway, Rt. 66, Dulles International Airport, Reagan National Airport and Washington DC. We are the closest hotel to the Tysons Corner metro station on the Silver Line set to be open July 26th, 2014! ... more   less 
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Also Known As:
Crowne Plaza Tysons Corner Hotel Mclean
Crowne Plaza Mclean
Crowne Plaza Hotel Mclean

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