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“Very average hotel” 3 of 5 stars
Review of Crowne Plaza Tysons Corner

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Crowne Plaza Tysons Corner
3.5 of 5 Hotel   |   1960 Chain Bridge Road, Tysons Corner, VA 22102   |  
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Ranked #5 of 14 Hotels in Tysons Corner
GreenLeadersGold level
London, United Kingdom
Top Contributor
231 reviews 231 reviews
216 hotel reviews
Reviews in 164 cities Reviews in 164 cities
398 helpful votes 398 helpful votes
“Very average hotel”
3 of 5 stars Reviewed September 28, 2011

The hotel has the advantage of being very close to two large shopping malls. It provides a shuttle service which is a little unecessary as they are both just a short walk away. The only reason you might want to use the shuttle is that walking requires crossing a couple of multi-lane highways.
The reception staff were friendly but otherwise the hotel is very average. My room was dark and the bathroom very small. The carpet looked old and I could hear the traffic outside. The Irish pub is ok.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, October 4, 2011
Hello heb999,

We appreciate you taking the time to write a review of our hotel!

We are sorry that you only had an “average” experience at our hotel. It is our goal to exceed all our guests’ expectations, so we regret that we didn’t accomplish that with you.

However, we are glad that you were able to take advantage of our great location and enjoy the two awesome shopping malls across the street. And while you are correct, you can certainly walk to both of them, we are happy to offer our complimentary area shuttle. As you know the shuttle is very timely and efficient, so taking the shuttle is nearly as convenient as walking.

Thank you again for your business. We hope that you will give us another chance the next time you are in Tysons Corner.

Sincerely,
The Crowne Plaza Tysons Corner Team
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364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Langhorne, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 26, 2011

We stayed at this hotel from Friday to Sunday on a trip to visit the DC attractions. I booked 2 rooms at the hotel through hotwire.com 1 month in advance. Once I completed the transaction I called the hotel to request adjoining rooms. The lady I spoke too was very friendly when she took down my request.
When I arrived at the hotel the clerk said there are no adjoining rooms left. I asked if my request was on the reservation. He said it was noted but there are no adjoining rooms available. I asked if he could look for adjoining rooms. After about 5 minutes he was able to find two adjoining rooms for us. A manager stopped by during that time and said "If you have a request like that it must be made prior to arrival." I told him I did make the request a few weeks back. He said it was not listed on the reservation. I told him the clerk already said it was listed. After he checked the reservation he just walked away. I am not sure how the hotel processes these request but it seems like the communication is very easy to fall apart on their end. So, take down the persons name when you put in the request.
Overall, the hotel was very nice for the price and located closely to the DC attractions.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, October 4, 2011
Hello mkurley,

Isn’t DC beautiful in the autumn! We are glad you had a chance to visit before the weather gets too cold to enjoy all the outdoor sights and attractions that DC has to offer.

Thank you very much for your review; we are thrilled that you were able to take advantage our hotel’s awesome location.

Having said that, we are a little alarmed by your experience during the check-in process, and I assure that we will address it immediately. It is of paramount importance to us that each guest gets a friendly and helpful experience when they check in to our hotel, regardless of how they made their reservation. So even though we often times can’t guarantee room types and preferences when a reservation is made through a third party site, we will always do our best to be as accommodating as possible.

Having said that, all reservations that come through our direct website at crowneplaza.com include a guaranteed room and the most access to the most available room types, so next time you may want to try making your online reservation directly on crowneplaza.com.

Thanks again for your feedback and we hope that you will stay with us again the next time you are in Tysons Corner.

Sincerely,
The Crowne Plaza Tysons Corner Team
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Arlington, Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 23, 2011

This hotel tries really hard to appear to do all of the right things. There is just something about it that makes it mediocre... They are in a great location and the lobby area on the inside is pristine and welcoming. The thing I like the most is that they give you a pillow spray/aromatherapy kit (it is on the bed when you first enter the room) which is supposed to help you sleep better, which I think is a nice touch. Also, the gym is nice. However, the details of the room itself could be better taken care of... Although the room seems clean, there is a strange musky smell that may be coming from the carpets that lingers in the room and in the hallways. Additionally, after housekeeping has cleaned the room, I found long black hairs (on two occasions) on the bathroom towel and also on a bed pillow. One more not so good thing, there is a constant noise of water running, or maybe just noisy pipes that emanates from the bathroom at all hours of the day. Even though it is not that loud, I would prefer to be able to take a bath in total silence. Also, the last not so good thing is that you can hear the conversations of others in nearby rooms. Other than that - it is just ordinary!

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, September 28, 2011
Dear Chaidetepoz,

Thank you for taking the time to write a review. We do appreciate your comments and will definitely work to improve on the items you brought to our attention.

Our Executive Housekeeper reviews all guest comments with her Team so that they can identify areas of opportunity and review each day the need to ensure that all procedures are in place. Our Chief Engineer is looking into the water noise you mentioned to see if we can resolve the issue as well as looking into how we can identify particular rooms were sound travels from adjacent rooms.

Your comments regarding location, our lobby, pillow spray, and our fitness center are appreciated as we do strive to make every guest experience a great one.

We look forward to your return so that we have the opportunity again to serve you.

Sincerely,
The Crowne Plaza Tysons Corner Team
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Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 17, 2011

This hotel is a 5 minute walk from two huge malls. Tysons 1 and Tysons 2.
Rooms are spacious, comfortable and spotless.
O'Malley's pub is attached to it and has a great selection or beers and food.
The Gym is small but has the basics. Couple of Treadmills, cross trainer, bike and some free weights.
I had Free Wi Fi, not sure that is normal but added bonus if so.
All the staff were very friendly and helpful.
Will definitely stay again.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, September 20, 2011
Dear Rudski,

Thank you for taking the time to write a review of our hotel. We are happy to hear that you enjoyed your stay and that you took advantage of the hotel’s proximity to the Tysons shopping malls.

We certainly appreciate your positive comments about our rooms, O’Malley’s Pub, and especially our staff. We recently redid our fitness center and added in new equipment and additional amenities.

The next time you are in Tysons Corner, we look forward to having another opportunity to serve you.

Sincerely,
The Crowne Plaza Tysons Corner Team
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Boulder Creek, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 15, 2011

Stay at this establishment on average of 27+ nights per year due to business travel. The front desk ability to recognize this, say welcome back, provide a reasonable type of room based upon my reservation is not acceptable. On 2 occassions, electronic card room keys stopped working. Also, on 2 different occasions, they reassigned my room to another traveler who tried to access my room. Am surprized of this level or lack of service for a regular returning customer based upon the service levels I have generally recieved from the InterContinental Hotel chain both here in the US and abroad.

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, September 20, 2011
Dear Jagman61,

First of all, we deeply apologize for the service inconsistencies that you described in your review. As a frequent and repeat guest, we value your business. We know that you have a lot of hotel options in the Tysons Corner area, so we greatly appreciate you choosing our hotel, and you deserve better, and more reliable service.

Please know that this is something that our team will focus on and improve ASAP.

We would like to thank you for taking the time to write a review of our hotel and bringing this issue to the surface. We appreciate feedback from our guests as it is the best way we can know what to improve in the guest experience.

Again, we are sorry for the inconsistent service. We assure you that this type of service is not typical at the hotel nor is it acceptable and we will make sure to correct the issues. The front desk team is working hard to correct the issues you had.

We are hoping that you will continue to give us another chance to prove that we can do it right and provide you with truly exceptional service.

Sincerely,
The Crowne Plaza Tysons Corner Team
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Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 12, 2011

My husband's business is 2 hrs. drive away. He has a wonderful manager of his shop and can limit his trips up to every Fri. nite. We have joked about his putting family pictures in "his room". Over the last 4 years, the staff has been consistently courteous and professional in every way. Room service has won an award, and the food in the Tuscan Restaurant on site is delicious! Bravo, team!!

Room Tip: The top floors will give you a nice view of the National Cathedral.
See more room tips
  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, September 26, 2011
Hello annette037,

We are delighted to hear that we are your husband’s “home away from home”. Your comments regarding our staff make us very proud and we will be sure to pass on your compliments to our Chef and our food and beverage team.

We look forward to continued opportunities to serve you and your husband on future visits to our hotel.

Sincerely,
The Crowne Plaza Tysons Corner Team
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed September 11, 2011

My husband and I loved our stay there and we were even more happy that we were close to the shopping malls. We also aprreciated the staff. Special thanks to Victor and Colfield at the front desk and Natasha in the bar. Thanks for making our stay here grand. We will definately be back.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Crowne Plaza Tysons Corner, responded to this review, September 14, 2011
Hello kiti4life,

Thank you for taking the time to post some kind words about your stay. We will make sure to pass your compliments on to Victor, Natasha, and the rest of the team.

We were pleased to hear that you had such a pleasant stay with us. Our awesome location, directly across the street from the world-class shopping and dining of Tysons Corner, is one of our best features… next to our awesome team members, of course.

Looking forward to the next time your travels bring you to Tysons Corner and we have another opportunity to serve you.

Sincerely,
The Crowne Plaza Tysons Corner Team
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Additional Information about Crowne Plaza Tysons Corner

Address: 1960 Chain Bridge Road, Tysons Corner, VA 22102
Phone Number:
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tysons Corner
#5 Romantic Hotel in Tysons Corner
#6 Family Hotel in Tysons Corner
#7 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tysons Corner 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Crowne Plaza Tysons Corner hotel is your ideal choice for hotel accommodations in McLean, Virginia. Located within minutes of 2 world-class shopping centers and many Tysons Corer businesses, our hotel is the perfect spot for business and leisure travelers. The Crowne Plaza Tysons Corner hotel also allows quick access to I-495 Capital Beltway, Rt. 66, Dulles International Airport, Reagan National Airport and Washington DC. We are the closest hotel to the Tysons Corner metro station on the Silver Line and offer complimentary shuttle service to the SpringHill Metro and attractions within 1 mile of the hotel. Take advantage of the many great amenities at the Crowne Plaza Tysosns Corner such as Free Wifi, 24 Hour Fitness Center, and 24 Hour Business Center. This Tysons Corner hotel also offers 2 on-site restaurants and 5,000 square feet of event space. ... more   less 
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Also Known As:
Crowne Plaza Tysons Corner Hotel Mclean
Crowne Plaza Mclean
Crowne Plaza Hotel Mclean

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