On August 2nd I stayed overnight at this hotel. When first entering all seem to be well. My wife and I didn't check in until after 9:00 pm. We'd had a very long day and wanted to unwind. So we went to our room 617 and processed to unwind after our long day. My wife needed to use the bathroom, upon entering the bathroom she discovered water on the floor. Our first thought was wow how can the floor be so wet at this time of night. So we figured something must be wrong! I processed to called the front desk to inform them of the issue. The young women on duty told us they were book an couldn't move us to another room, but that she would bring up some towel for the water on the floor. She also told us that she would contact her Assistant Manager Jacob Alibrandi to inform him of the situation. Due to the lateness of the hour and after a very long day we decided to wait until the morning.
On Sunday August the 3rd we awoke to a soaking wet towel and more water on the floor. Me being three months pregnant and unable to use the bathroom in our hotel room upset me greatly. I processed to call the front desk again to inform a new young lady of the issue. Her attitude was less than friendly. She told me she would send up a maintenance man to check out the issue. The maintenance man did come and told us what we already knew, which was the toilet was leaking and that the only fix would be to turn the water off. If you can imagine being pregnant and unable to use the bathroom at all at this point was more than upsetting. I decide to go down to the front desk to ask for the manager on duty. Again the young lady at the front desk was very nasty. She informed me that Jacob Alibrandi wasn't due until 11:00 am that morning. Well let me say this, the maintenance man had already informed my wife and I that Jacob Alibrandi the Assistant manager wouldn't be in until that Monday. As you can guess, I’m really upset that this young lady would lie to me after giving me the run around all morning. So because I already knew the manger wouldn't be in, I asked for the phone number and address of the corporate office. Miss Front Desk lady proceeded to tell us she didn't know where the corporate office was located or the number. I questioned her about working for a company and not knowing were her corporate office was located. I guess in her effort of being smart she call her front desk manager Nakeisha Thompson at home to ask her for the information only to be told she had no idea of the information. It's very sad that customers who've paid good money to stay at a hotel have to be treated in such a way. It's is my suggestion that you better train your front desk staff on how to first treat customers and second make sure they are fully aware of where there corporate office is located.
First and last time staying at this hotel!!!
- Official Description (provided by the hotel):
- The Residence Inn by Marriott® Tysons Corner Mall hotel is ideally located in Northern Virginia's fastest growing corporate market. Both Reagan National and Dulles International airports are easily accessible. The Dunn Loring METRO station is just minutes from the hotel, giving easy access to Washington DC & its many attractions and government offices. Our beautiful Tysons Corner hotel boasts comfortable spacious suites offering a fully equipped kitchen; plenty of space to relax; and a space to set up an office while you're on the road. Guests are minutes from Kennedy Center, Smithsonian, Arlington National Cemetery, Mount Vernon, the Pentagon and Washington National Cathedral. Shopping near the Residence Inn Tysons Corner includes Tysons Corner Shopping Center and Tysons Galleria. The hotel offers guests a complimentary dinner which is served Mon-Thurs with beer/wine and a complimentary full hot breakfast buffet is served daily. We are waiting for you at the Residence Inn by Marriott® Tysons Corner Mall hotel! ... more less
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- Also Known As:
- Residence Inn Tysons Corner Mall Hotel Vienna
- Residence Inn Vienna
- Vienna Residence Inn