This was not a good experience, beginning with the placement of our table for our party of 8(right next to the kitchen door in the Club Room, as the servers kept hitting two of our chairs. Our reservation was at noon, and when we arrived, the restaurant and room were pretty empty. The seats were flushed to the wall not allowing much seating for those seated against the wall. Our server(Robin), was friendly but failed to meet our expectations. This included taking incorrect orders, not bringing silverware(spoon) with a requested coffee and bringing the coffee at the end of the dining experience and incorrect billing items. When you charge $2.95 for coffee, there should at least be an offer for a refill. One person in our party ordered 'lunch ribs', but was given dinner ribs but since this was our FIRST time at your restaurant, we did not realize the meal was dinner until we were charged $23.95. If a person says "I'll have ribs, then how about asking 'is that lunch or dinner portion', please don't assume the most expensive option. Also, for our two kids meals, one meal was incorrect. We asked to get it corrected right when we got it, but instead, we were given two meals and charged for both meals(ribs and chicken). When we asked the server about this, she said that the manager was aware of the mistake and was going to 'comp' the second meal, BUT when we got the bill, it was not comped until we brought it up. Why did she bring this up (about comping the meal) but did not do it. When I asked the server to speak with the manager, either she did NOT tell him about our request or he did not want to speak with us. He did put his initials (GS) on our final check so he must have been aware of our experience.
As far as the food, we ordered the spinach and artichoke fondue(two orders) but it was very salty and full of garlic chunks. The desserts are very deceiving, since they show you a display tray of the desserts but when you get the actual food, the portions are half the size. We inquired about this but all the server told us was 'well some slices are big and some are small'. Hmmm, we ordered lots of drinks, starters, full meals and desserts, totaling $300 for an average Sunday lunch, it would have been nice for them to inquire about our experience.
There are other places such as the Daily Grill, Flemings, Clydes, and Cheesecake Factory, so don't bother with this place.
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