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“great people there” 4 of 5 stars
Review of Red Roof Inn Roanoke - Troutville

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Red Roof Inn Roanoke - Troutville
2.0 of 5 Hotel   |   3231 Lee Highway South, Troutville, VA 24175   |  
Hotel amenities
Ranked #4 of 4 hotels in Troutville
Troutville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great people there”
4 of 5 stars Reviewed June 13, 2014

the front desk staff is very friendly and helpful, and the rooms are cleaned everyday, JoJo, Shirley and Dawn are very knowledgeable of the area and local restaurants. The pool area is clean and fresh towels are put out daily.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, June 17, 2014
Dear guest,
Thank you very much for giving us such a nice review. Our staff members are very proud of their customer service and they do appreciate your remarks. It is our promise to work even harder everyday. We want to make sure that every guest shares the same opinion.
We hope to see you soon.
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132 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
michigan
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 23, 2014 via mobile

We always stay at Red Roof Inns because we travel with our little dog. This on hasn't been redone yet like most of them have. It was clean and comfortable. There was a breakfast buffet with enough to get you going unlike most at Red Roof. Walls were a bit thin, but if guess were sleeping it wouldn't have been an issue at all.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, May 28, 2014
Dear guest,

Thank you for staying with us and we are glad to know that you enjoyed your stay. We really appreciate your feedback. It gives us an encouragement to work even harder on the things we may have overlooked.
It is our hospitality promise to make your next stay more enjoyable. See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 20, 2014

During our move cross country with our pets, Red Roof Inn was our third overnight stop. It's challenging traveling with pets (we only do it if we absolutely have to) and we always dread it. Red Roof Inn is pet friendly, so we booked a reservation with them (we've stayed at other RRI's with our pets before and had a good experience). This RRI had a good sized room and was nicely decorated. They knew we had our dogs, so they placed us on the first floor at the end of the hall near the door (much appreciated). The morning breakfast area was clean and well supplied. The staff were friendly and helpful. We had a very nice stay and would stay here again.

Room Tip: Tell them if you have pets with you...they will place you on the first floor.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, May 22, 2014
Dear Guest,
Thank you for sharing your positive experience with others. We feel proud to know that our hard work is paying off.

I will make sure to share your comments with the rest of our team. An excellent review like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again and I hope your future visits with us will be as pleasant as the recent one.
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Fountain Inn, South Carolina
1 review
4 of 5 stars Reviewed May 19, 2014

This was our second time staying at the Red Roof in Troutville, VA while in town for the Roanoke Kennel Club obedience trials. Both times the front desk was friendly and helpful. Our room was clean and comfortable with easy access to the outside for our dogs. This trip the room was short on towels, bath soap and cups but that was easily fixed. Saturday night the rest of my family stayed with relatives nearby so just me and the dogs. Since we did not have to be anywhere until 11:15 am I was looking forward to sleeping in. However the front desk decided I needed a 6 am wakeup call, which woke up the dogs also, so no going back to sleep. When I talked to Dawn at the front desk she said was very concerned someone else would not get thier call but just laughed about the fact I got the call. Mistakes happen but being laughed at was not exactly the reaction I expected.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, May 22, 2014
Dear Guest,
Thank you staying with us againg and expressing your honest feedback. I will make sure that mistakes like this doesn't happen again. Please accept my sincere apology for the desk agent. She is very sorry for her response. It is our promise that no comment will be taken lightly.
We are proud of our customer service and work hard to exceed the expectations from our guests every time.
Please give us one more chance to erase the last one.
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Pottstown, Pennsylvania
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014

This was a first time I've stayed at a Red Roof Inn, in about 10years. It was easy to get off of I-81. Even know its back up to the interstate I didn't hear the highway traffic. The Front Desk was very friendly and welcoming. We go out luggage and headed to the room. Once we arrived in the room, it was very clean and fresh, the front desk then called to make sure everything was to our liking! Very impressed with the follow up call.

The do off Free WIFI and it was at pretty fast speed.

The beds are firm and relaxing after driving for several hours.

The rates were cheap, I usually stay in 4/5 star hotels with the prices to go with them. I would give this at least 4 stars, due to the price and amenities.

There several restaurants within a couple of miles to enjoy. The Front desk is very helpful in getting you there.

They do off a Free Cold Breakfast. They have toast, muffins, fruit, cereal, juices plus coffee. It's a great little breakfast to start your day!

Our experience was so positive we stay at a Red Roof Inn on the way home! Thank you for giving us an enjoyable experience. The staff was great and I would like to thank them for all there hard work!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, May 15, 2014
Dear Guest,
We appreciate your comments regarding your recent stay at the Troutville (Roanoke) Red Roof. We are proud to welcome you back with our brand. We always enjoy hearing about the positive experiences our guests have at our hotels.

I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, I hope your future visits at any Red Roof Inn will be as pleasant as the recent one with us
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1 review
5 of 5 stars Reviewed May 12, 2014

My husband and I are long haul truck drivers, we came into town late and needed a hotel that was clean, nice beds and laundry facilities. We stopped at the red roof inn in Troutville, NC. Jojo was very accomidating. We will be staying at the red roof inn in Troutville NC the next time we are in town.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, May 15, 2014
Dear guest,
Thank you for staying with us and your nice review. I am glad that our team provided the level of service which we promise during your stay. Our team strives to provide the best service experience and in this case, we felt that we assisted you with every need and service required swiftly and with care for your satisfaction. I appreciate your feedback as this will only help us to improve our levels of commitment to our guests.
We hope to see you soon.
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Ottawa, Canada
1 review
5 of 5 stars Reviewed May 8, 2014

Each spring my wife and I make a leisurely migration north from our winter home in FL to ON,
and because we travel with a small dog, we have found the Red Roofs along the I-95, I-81 corridor to be excellent value, We spend three nights in motels, and this year discovered the RR near Roanoke VA off I-81. This has to be the friendliest and efficient RR we have stayed at. The 'continental' breakfasts at many motels are becoming quite skimpy, but not this one.
A good choice of hot and cold items, and coffee that has flavor. We were given a ground floor room near the rear entrance, making walking the dog easy, and my vehicle was parked right outside the window , leaving us feeling more secure.
The exit off 81 is easy, the motel is right there, and gas stations, fast food outlets are handy.
Definitely one for our favs list
ps; -the wi-fi was fast, and NO pass word!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review, May 10, 2014
Dear snow birds,

Thank you very much for your Five Star review. More importantly, it made us happy to know that you had a very enjoyable stay. You made some very important remarks for our breakfast and Wi-Fi. Most of the time it is unfairly, compared to upper scale hotels quality. We are an economy brand and we promise you to provide guest services equivalent or better than full service hotels.

Hope to see you soon in fall. Our team will be ready for a warm welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Roanoke - Troutville

Address: 3231 Lee Highway South, Troutville, VA 24175
Location: United States > Virginia > Troutville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Troutville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Roanoke - Troutville 2*
Reservation Options:
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Also Known As:
Red Roof Inn Roanoke - Troutville Hotel Troutville
Red Roof Inn Troutville
Troutville Red Roof Inn

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