My family and I stopped here for one night during a road trip. The lobby was nice. It was all downhill from there. There was no one at the desk and after walking around calling "hello?" multiple times with no response, I had to call the desk to finally get someone to check us in. There was a sign at the desk indicating they were infested with STINKBUGS and they were trying to get rid of them and they were sorry. Had it not been very late and I had two small children in my car I would have asked for a refund and left. I wish I had. This hotel is old and has not been redone in some time. The carpet was stained and gross - it smelled like cat urine. The linens were old and faded, the pillows were very thin and no extras to be found. And yes, there were a few bugs in our room and despite keeping our bags zipped shut a few made their way to our next destination. No offer of a refund, or a referral to another hotel.
The only reason I give it two rather than one stars is that the breakfast was pretty good, and the staff was friendly. We have stayed at other Red Roof Inn's that were much nicer, This place is a dump.
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- Also Known As:
- Red Roof Inn Roanoke - Troutville Hotel Troutville
- Red Roof Inn Troutville
- Troutville Red Roof Inn