#1 The hotel room and bathroom was clean so points there. The attendant at the front desk could not have cared less about customer service, not even a smile. We must have interrupted her from some other task. The room is not insulated well so it was noisy with sounds of other room's plumbing, doors slamming, conversations in the hall etc. It was only a one night stay in transit so we didn't get crazy over it, like I said it was clean.