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Hampton Inn & Suites Washington-Dulles International Airport: Traveler Reviews

2.5 of 5
22700 Holiday Park Drive, Sterling, VA 20166
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Hampton Inn & Suites Washington-Dulles International Airport
Ranked #2 of 15 hotels in Sterling
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124 reviews from our community

    Trip type
Traveler rating
    84
    29
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    3
    1
Date Rating
Maple Heights, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Outstanding Service!!!”
5 of 5 stars Reviewed March 15, 2013

On March 13th & 14th 2013, we utilized one of this facilities conference rooms. The set up was perfect and the staff was extremely accommodating. The service was with no doubt, 5 star. Eric, the Sales and Catering Manager couldn't possibly do his job any better, an OUTSTANDING PERFORMANCE!!!. He is a credit to Customer Service and their establishment. The property was extremely clean and well presented. The room for my two night stay was as equally satisfying and I do look forward to my next stay!!! Keep up the great work. Thank You for keeping "Top Notch Service" alive!!!
Thanks Again!!!
Gerard

Room Tip: All Great!!!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gerard R about Hampton Inn & Suites Washington-Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckhannon, West Virginia
1 review
“Definitely recommend!”
5 of 5 stars Reviewed March 6, 2013

I was impressed with the cleanliness of the rooms. The hospitality was a 5 star! I definitely recommend Hampton Inn and Suites to anyone looking for a clean, comfortable, and hospitable place to stay near the Dulles Airport.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tonnya65 about Hampton Inn & Suites Washington-Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Quality place to stay, no major issues!”
5 of 5 stars Reviewed March 1, 2013

Stayed one night.. Only real gripes were that only one person was checking in a line of 6 people, and the reaaaallllyyyy SLOW elevators! I was only on the 2nd floor. If I knew where the stairs were, I would have skipped the elevator entirely.

Room was clean, quiet, and the temperature controls worked great. Internet was free and reasonably fast, breakfast was good, checkout was instant.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Asten77 about Hampton Inn & Suites Washington-Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Disappointing Hampton Inn experience”
3 of 5 stars Reviewed March 1, 2013

We had to stay near Dulles airport due to a cancelled flight and wanted to use my Hilton points for a free night. SInce we prefere Hampton Inn over Hilton, we chose this hotel. No non-smoking room available with 2 queen beds so we opted for the King suite with sofa bed.
Overall the room was fine. The disappointment came with the sofa sleeper where our kids would sleep on.
Very poor quality!!! Very thin matress and no Hampton Inn duvet. The sheets were already on it but so wrinkled I was unable to tell how long they had been on there or how many people had slept on it before. When asked about the Hampton Inn signature bedding I was told there was no clean cover available so the wouldn't give me a comforter. I did receive an extra blanket (which I used to make the matress softer) and 3 foam pillows to replace the down ones (all the had available though we were a party of 4).
Once the sleepersofa is folded out, there is hardly any room to walk from the bed to the door.
Breakfast was great as was the free shuttle service to the shopping area.
But since we love the Hampton Inn for it's great beds, this hotel was a dissapointment.

Room Tip: Don't count on a comfortable night sleep using the sleepersofa.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nesser68 about Hampton Inn & Suites Washington-Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonSuitesDulles, General Manager at Hampton Inn & Suites Washington-Dulles International Airport, responded to this review
March 6, 2013
I would like apologize for the experience you had while staying with us at Hampton Inn and Suites Dulles. I can certainly understand your dissappointment. Cleanliness is very important to us, the sofabeds are changed after each guest and the room has an additional blanket and pillow located in the closet. I will work with the team to ensure we have additional duvets available. I am glad you enjoyed breakfast and the complimentary shuttle.

Hampton stands behind our 100% Hampton Guest Satisfaction Guarantee and we would be more than happy to apply this to your stay. Please contact the hotel directly and we can take care of this for you. Again, I am very sorry about your experience and I hope that next time you are in the area you will give us another try.

Safe travels!
Kristen Robertson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“convenient excellent Hampton hotel”
5 of 5 stars Reviewed February 20, 2013

Stayed there one night as I had an early fligth from Dulles. Getting there from DC was interesting as driver had no GPS so he had to phone the hotel twice to get directions; they kindly helped him. Check-in was efficient, room was a typical Hampton room; quiet (even if facing highway) with a comfortable bed and speedy Internet. While the usual Hampton Inn buffet breakfast is advertised from 6am onwards everything was ready by 5h45 am including hot food so I got on the 6 am rather than 6h30 shuttle. Quick (less than 10 minutes) smooth drive to airport: you should register for the shuttle when checking-in. Finally, I want to note the following; on arrival around 10h30 pm I asked where one could buy cold milk nearby as I like a glass at night; the answer was to have a staff member unlock the breakfast fridge to give me (payment was offered and refused) a pint of milk. This was highly appreciated.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FrancoistheEconomist about Hampton Inn & Suites Washington-Dulles International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Washington-Dulles International Airport

Also Known As:
Hampton Inn Sterling
Sterling Hampton Inn
Address: 22700 Holiday Park Drive, Sterling, VA 20166
Phone Number:
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Sterling
#2 Business Hotels in Sterling
#5 Family Hotels in Sterling
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Hampton Inn & Suites Washington-Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. We are conveniently located near area attractions, such as Chantilly Expo Center, Wolf Trap and Nissan Pavilion entertainment venues. We are positioned near the brand new National Air and Space Museum Dulles Annex - Steven F. Udvar-Hazy Center. Additionally, we are in the heart of the Route-28 business corridor, which affords close proximity to area businesses like America Online and Fair Oaks Mall. ... more   less 
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