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“Helpful staff” 5 of 5 stars
Review of HYATT house Sterling/Dulles Airport-North

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HYATT house Sterling/Dulles Airport-North
3.0 of 5 Hotel   |   45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)   |  
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Free Breakfast & WIFI
Ranked #5 of 15 Hotels in Sterling
GreenLeadersBronze level
Llantilio Pertholey
Top Contributor
52 reviews 52 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
38 helpful votes 38 helpful votes
“Helpful staff”
5 of 5 stars Reviewed October 3, 2013 via mobile

The hotel had nice enough rooms, with good comfortable beds and was extremely quiet. The breakfast was very good and especially the omlets, made to order with whatever you want.

But the best thing about the hotel was the staff, all very helpful and friendly. Our special thanks go to Shan who rescued us from the wrong hotel, we went to Hyatt Dulles by mistake. The very nice lady on the desk there, whose name we didn't get, went out of her way to help us and asked if it was possible for someone to come and collect us, Shan did and we were very grateful.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, October 7, 2013
We appreciate you sharing your feedback regarding our hotel in TripAdvisor. We are very pleased that you had a 'Great stay' with us. I'm glad to hear that my team went out of their way to ensure that you get to our location promptly. I will share your feedback with them, especially Shan.

We look forward to your return in the near future.

At your service,
Pam Domingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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283 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • English first
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  • German first
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  • Spanish first
  • Swedish first
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English first
Fort Mill, South Carolina
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2013

We chose the Hyatt House because it was close to Dulles Airport and our family in the area.

There is a breakfast buffet every morning. There is also a bar and bar food in the evening.

The hotel is located near the airport and a busy highway.

The rooms are very comfortable and we heard no noise from airplanes or from the highway.

The staff at the desk were great and we experienced no problems checking in and out.

Michelle was the bartender for the weekend we were there and she was wonderful. She found a nice restaurant for us that was near by.

There was plenty of parking.

We stayed in a suite that had a small kitchen. There are doors between the living room/kitchen and the bed room that allowed us to have one person sleep and the other read or watch TV without disturbing the other person.

The toilet and shower were in a room separate from the sink and closet area.

There were a lot of families with children. The only time we heard noise from children was when we were in the halls and in the main lobby.

Our stay was very comfortable.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, October 2, 2013
Thank you for rating us perfect on TripAdvisor. We are delighted to hear that you had a peaceful and pleasant stay with us while visiting your family.

We appreciate your business and hope to see you again when traveling to our area in the future.

Warm regards,
Pam Domingo
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nm
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 12, 2013

We stayed here while my husband was working nearby. Kitchen was great with all the gadgets I needed. Liked the suite doors that could quiet the hallway noise. Didn't like the sensored AC. May have just been a setting we missed, we had to get up often during the night to adjust it.
Janelle Scott the awesome omelet chef and Shen at the front desk were extraordinary examples of good customer service.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 14, 2013
Thank you for reviewing us on TripAdvisor! We are pleased to hear that you enjoyed your stay. I am glad that you enjoyed our room, staff and amenities as an extended stay brand. I will have my maintenance staff check the thermostat as it was not designed to shut off while you are sleeping. I appreciate your feedback!

We look forward to your return I the future.

Best,
Pamela Domingo
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Western North Carolina
Top Contributor
92 reviews 92 reviews
38 hotel reviews
Reviews in 57 cities Reviews in 57 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 3, 2013

We had entered the lobby after a long 9 hour drive and were greeted by the greatest of hostesses, Anna. We already had a prepaid reservation and were checked in immediately. We had nice conversation about why we were only staying one night ( we fly out to Kenya tomorrow) and then I offered to add her to my Travel Blog for Vintage Kenya. On to our room, and we were stunned at the spaciousness of it, complete with small kitchen, nice seating area and very nice bath suite. Considering the rate includes breakfast for two, free shuttle to the airport AND free parking for the duration of our trip to Kenya. Anna shared with us many people stay here for extended stay-- some as long as 2 years! When you consider all the perks, maybe this isn't that bad for an extended stay. I would definitely recommend this for those who are flying from Dulles for a week or two as it is the best location.

Room Tip: If you can use the kitchen, make sure you book a suite. We had one and really couldn't take adv...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 7, 2013
Dear Maggie's Girl,

We appreciate the positive feedback. We are very pleased to hear that you enjoyed your stay with us. I will most certainly share your comments with my team members, especially Anna.

We hope that you enjoyed your trip to Kenya as well. It is a pleasure serving you and wish to see you again in the near future.

Safe travels,
Pam Domingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West End, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2013

Stayed 2 nights over holiday weekend. Very clean. Breakfast delicious with much to choose from. Nice TV. Great kitchenette. We would most definitely stay here again when we visit DC. Hotel is right next to highway and an airport so I was afraid we would here traffic and planes...but heard nothing! Slept well.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 3, 2013
We are very glad to hear that you enjoyed our facilities and slept well this past Holiday weekend. Thank you for your review.

We appreciate your business!

Safe travels,
Pam Domingo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 30, 2013

I just stayed at the Hyatt House Sterling/Dulles for four nights. It was wonderful, with just a few minor drawbacks.

Pros:
The vast majority of the staff members are friendly and helpful.
The place is dog friendly (though a $75 fee is levied for short stays).
The breakfast is good, with a nice variety of food items.
The unit was clean.
The unit was spacious (1 bedroom unit with a separate bedroom and living room/kitchen).
The pool and workout areas were nice.
There were several grassy areas to walk my dog.
There were good sized TVs in both the living and bedrooms.
The chaise in the living room is nice -- it lets you stretch out without sitting on the sofabed).
The kitchen was well-stocked with utensils/supplies.
I liked the bathroom design, especially the step-in shower (I have mobility issues).
There is a separate recycling bin in the room!
The location is convenient to many businesses in the area.
I didn't eat anything during the evening H Bar times, but everything smelled good.
Complementary USA Today and Wall Street Journal.
Lots of convenient parking.

The cons:
The aforementioned pet fee. Unfortunately, it is now common in the hotel industry.
The maid seemed confused by the recycling and threw the recycling in with the trash.
The TV channels offered are okay, but I missed several of my favorites (yes, I'm spoiled).
Each day, at least one TV station would die out ("no signal") for at least a couple of hours.
You are not permitted to take the complementary breakfast back to your room.
The room doors all close VERY loudly. Luckily, I was able to close the bedroom door to sleep.

All-in-all, a great place to stay. My cons are relatively small quibbles. I was pleased with my stay and will stay here again if I need a hotel in the area.

Room Tip: I requested a room in a quiet area (so my dog wouldn't "alert" on everyone walking by...
See more room tips
  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 3, 2013
Thank you for reviewing us on TripAdvisor. We appreciate and welcome both positive and negative feedback in an effort to continually improve and provide a better experience to our guests. We are also pleased to hear that you had a 'great stay'! We appreciate your recommendation.

We hope to see you again in the near future.

Best,
Pam Domingo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2013

It was a wonderful stay. Nice staff, awesome rooms and dirt cheap if booked in advance.
I will highly recommend this hotel to anybody. As they had advertised you get luxury even when you are in a budget. The breakfast was too good too.

I was visiting DC but the 20 min drive was totally worth it.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhousesterling, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, August 29, 2013
We are glad that you found our hotel a value for your money's worth! We are happy that you had a pleasant stay and that you enjoyed our amenities and services. Thank you for the positive feedback.

We wish to see you again next time you travel in the D.C. area.

Sincerely,
Pam Domingo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Sterling/Dulles Airport-North

Address: 45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Sterling
#4 Family Hotel in Sterling
#6 Business Hotel in Sterling
#6 Green Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Sterling/Dulles Airport-North 3*
Number of rooms: 162
Official Description (provided by the hotel):
The Washington-Dulles Hotel Sierra delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 162 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or alfresco patio with fire pit and lounge seating. Conveniently located in the Technology Corridor just 2 miles north of Dulles International Airport off Route 28. ... more   less 
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Also Known As:
Sierra Washington Dulles Hotel
Sierra Washington Dulles Sterling

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