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HYATT house Sterling/Dulles Airport-North: Traveler Reviews

3.0 of 5
45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
Hotel amenities
HYATT house Sterling/Dulles Airport-North
Ranked #3 of 15 hotels in Sterling
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196 reviews from our community

Traveler rating
    134
    43
    12
    6
    1
See reviews for
Families
60
 
Couples
47
 
Solo
28
 
Business
47
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
hampton roads, va
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Do not pass this place up. Awesome location, value and service”
5 of 5 stars Reviewed January 10, 2013

My husband and I have been staying here on and off for the past 6 years. We were initially worried that when Hotel Sierra ( what this hotel was formally called) was bought by Hyatt, it would go down in quality. It did not. This place stayed the exact same, and that is a good thing! If you are looking for a family friendly, budget friendly place to stay while visiting DC, this is it! Like many others said, you can always catch the shuffle service to the Dulle AIrport and then into Downtown DC to save on time and gas ( Lord knows how hard it is to find parking in the National Mall area). Or, the short trip it take to get to DC isn't bad either. Now, the hotel itself offers free parking. Which is a bonus. We usually get our rates online ( they are much cheaper than in person) through the Hyatt website, We have stayed in the bedroom king, double queen room, and the king studio. We truly love the bedroom with the double doors leading to the bedroom. All rooms come with a pull out sectional sleeper couch, which is always nice. The hotel itself if very modern and trendy ( non of that 60's-70's look, which is rampant in hotels). The customer service is always friendly and gets you in and out very efficiently and quickly. The buisness room is nicely done with computers, notepads and pens for your use. The concierge area is amazing, they have everything you need if you ever forget anything. The fire pit is amazing and so relaxing after a day's drive. We usually bring our camping sticks and a couple marshmellows :) The pool, in the season it is open is always clean and the cabanas are nice. The public bathrooms are always clean and smell amazingly fresh. In the winter, the front lobby area has a fireplace to warm you while you wait or read the free paper. There is free ice from the icemakers ( some places charge for ice). The rooms are quite. We have never heard anything from our "neighbors" so that's a nice touch. The rooms are nice and clean. The kitchen area ( which is amazing for people who are staying longer than a day and/or have kids to feed) has everything you could need to cook or prepare food ( even a dishwasher!). The fridge always has a nice pitcher to fill with water and turn on the ice maker. There is a little desk area with a wide, comfortable chair to do anything you might need ( check emails, look up hours of attractions, ect.). They now have a nifty thing where you can print from your laptop to the printer in the buisness area on the main floor. Perfect for buying tickets to the smithsonian! The beds are nicely firm but soft, with ample pillows and blanket options ( always having more in the closets). They have a nice closet space. The bathrooms are always clean and well stocked with the supplies they offer, and you can always call the desk for lil things you forgot. The swivel flat screen tv with alot of cable channels is always a plus. The windows open ( to a degree) for fresh air or even to get a cool breeze in on nice weather nights. We love the alarm clocks. They have ipod docks and soothing sounds. The workout area is always smelling clean and always well stocked with water for you, and towels.The breakfast buffet is amazing, there is something for everyone, including drinks! They now have a bar/food menu to order from in the evenings, and while some of it tastes microwaved, it helps when you dont want to go back out for the night. In short, this place is amazing. Every thing you could possibly think of, they have done. The rates have stayed the same, and the service and quality hasn't changed in years. Book here and you will not be sorry. And if you're like us, you'll look for reasons to stay here!

Room Tip: There is no room service, but they offer delivery menus ( the area stops after 9ish)
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask sunshinesmile81 about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
January 22, 2013
Thank you very much for taking the time in providing an in-depth review and sharing some pictures of our hotel. Your comments are truly appreciated! I am delighted to hear that you continue to enjoy our facilities as a Hyatt hotel and that we have lived up to your expectations.

Thank you very much for your business & loyalty, we look forward to your return when in our area again. Cheers!

Sincerely,
Pam Domingo
GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Family Friendly”
5 of 5 stars Reviewed January 2, 2013

We stopped in to the Hyatt House during our Holiday travels. I used Hyatt points for this stay and it was worth it! Clean, big room for our family of 5 and a great selection at the free breakfast. We had a great stay!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask Robin M about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
January 3, 2013
We appreciate you taking the time off your busy schedule to give us your feedback in TripAdvisor. We are delighted that you enjoyed your stay with us and hope that you had a great Holiday season.

We hope to see you and your family again and we thank you for staying with us!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Wonderful week in Sterling Hyatt House”
5 of 5 stars Reviewed December 9, 2012

Our family of 2 Adults, 4 Children spent 6 days over Thanksgiving and had a lovely stay at the Hyatt House Sterling. Studio Suites are roomy and comfortable, with a well-designed kitchen and comfortable beds. Bulk soaps and lotions are provided in the bathroom areas, and breakfast offers fresh omelets and a rotating selection of other entrees. Property was well-kept with all advertised amenities.

Room Tip: Although this hotel is close to Dulles Airport, very little airport noise was apparent inside the ro...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask arstrobe about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
December 12, 2012
Thank you for the wonderful feedback! We are glad that you and your family enjoyed your stay with us during the Thanksgiving holiday.

Our rooms are larger and well-equipped for families, especially the ones travelling with children. We hope to see you again in the near future and we thank you for choosing us!

Sincerely,
Pam Domingo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
“Loved the hotel but the lobby and dining area were freezing”
4 of 5 stars Reviewed November 11, 2012

We had a great stay from 11/3 to 11/7. We loved the room and the staff. The only part of the hotel that I really, really didn't care for were the lobby/dining/bar areas. They were freezing and really uninviting -- awful dressing room lighting and so, so cold. Also, the hotel used disposable plates and utinsels which I found environmentally regretable.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Eleanor S about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
November 12, 2012
Thank you for taking the time to post your review regarding your recent stay and your comment is truly appreciated. We use feedback from guests to better improve our services and facilities. We apologized that you found the temperature in our public area too cold. We will address the issues that you listed.

I can assure you that this is not the norm and I will be sure to look into your concerns regarding the disposable plates and utensils as well.

Once again, thank you for the feedback!

Best,
Pam Domingo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Haven, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“LOOK NO FURTHER”
5 of 5 stars Reviewed November 11, 2012

I take my reviews very seriously as I depend on them myself. So trust my review.
This was very easy to find by GPS and seen from the highway. FREE PARKING in a huge lot. Lobby inviting. We were upgraded at no cost to a suite w a kitchen. The concierge desk informative and personal.
Clean, spacious rooms. Good water pressure. Did not hear my neighbors. Beds roomy and sheets luxurious. In the room, were extra blankets, pillow, towels and also dispensers of shower gel, shampoo, lotion and hand soap.
FREE BREAKFAST w everything you could want. Eggs, home fries, omelets made to order,toast, bagels, muffins, sausage or bacon, waffles or pancakes, oatmeal and cold cereal, fruit, yogurt, juices coffee and tea.
They have a little menu for dinner but its limited. Good food but instead take the free shuttle to local restaurants instead!
Shuttle running to the airport every 30 minutes, sooner if they are available.
We came to visit DC on a budget. This was a wise choice for those on a budget. The closer you get to the city the more hotels cost. Then add at least $30 a day for parking. Not everyone has free hot breakfast. So we took the free shuttle to the airport. They dropped us off right at the 5A depot. 6 bucks each, we got a ride to the Lenfant Plaza metro bus stop. It takes 45 minutes. From there we could walk to the museums and some memorials. The bus runs every 20 minutes. Jump back on to Dulles and call the hotel for a ride back. Sometimes we had to wait for the shuttle coz it had just left the airport and was en route to hotel then would come back. Always with apologies to keep us waiting. Once it was already there when we got off the bus. All and all still convenient and for $98 we used the bus all week. Staying closer to the city would have been that much more per day.
This is a 3 star hotel. If you want your butt kissed pay top dollar for a 5 star. If you want a quality hotel that advertises 3 stars but could be a 4? This is your place.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask sage83163 about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
November 12, 2012
It was a pleasure having you as our guest. Thank you very much for selecting our hotel and giving us the highest recommendation on TripAdvisor. We are happy to hear that you had an enjoyable stay and that you found our facilities and staff to be accommodating.

We look forward to you staying with us next time you are in our area.

Best,
Pam Domingo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Sterling/Dulles Airport-North

Also Known As:
Sierra Washington Dulles Hotel
Sierra Washington Dulles Sterling
Address: 45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Sterling
#9 Business Hotels in Sterling
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Washington-Dulles Hotel Sierra delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 162 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or alfresco patio with fire pit and lounge seating. Conveniently located in the Technology Corridor just 2 miles north of Dulles International Airport off Route 28. ... more   less 
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