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All 15 Sterling hotels

HYATT house Sterling/Dulles Airport-North: Traveler Reviews

3.0 of 5
45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
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HYATT house Sterling/Dulles Airport-North
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Ranked #4 of 15 hotels in Sterling
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206 reviews from our community

    Trip type
Traveler rating
    138
    47
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Date Rating
ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Wonderful week in Sterling Hyatt House”
5 of 5 stars Reviewed December 9, 2012

Our family of 2 Adults, 4 Children spent 6 days over Thanksgiving and had a lovely stay at the Hyatt House Sterling. Studio Suites are roomy and comfortable, with a well-designed kitchen and comfortable beds. Bulk soaps and lotions are provided in the bathroom areas, and breakfast offers fresh omelets and a rotating selection of other entrees. Property was well-kept with all advertised amenities.

Room Tip: Although this hotel is close to Dulles Airport, very little airport noise was apparent inside the ro...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask arstrobe about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
December 12, 2012
Thank you for the wonderful feedback! We are glad that you and your family enjoyed your stay with us during the Thanksgiving holiday.

Our rooms are larger and well-equipped for families, especially the ones travelling with children. We hope to see you again in the near future and we thank you for choosing us!

Sincerely,
Pam Domingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
“Loved the hotel but the lobby and dining area were freezing”
4 of 5 stars Reviewed November 11, 2012

We had a great stay from 11/3 to 11/7. We loved the room and the staff. The only part of the hotel that I really, really didn't care for were the lobby/dining/bar areas. They were freezing and really uninviting -- awful dressing room lighting and so, so cold. Also, the hotel used disposable plates and utinsels which I found environmentally regretable.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Eleanor S about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
November 12, 2012
Thank you for taking the time to post your review regarding your recent stay and your comment is truly appreciated. We use feedback from guests to better improve our services and facilities. We apologized that you found the temperature in our public area too cold. We will address the issues that you listed.

I can assure you that this is not the norm and I will be sure to look into your concerns regarding the disposable plates and utensils as well.

Once again, thank you for the feedback!

Best,
Pam Domingo
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East Haven, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“LOOK NO FURTHER”
5 of 5 stars Reviewed November 11, 2012

I take my reviews very seriously as I depend on them myself. So trust my review.
This was very easy to find by GPS and seen from the highway. FREE PARKING in a huge lot. Lobby inviting. We were upgraded at no cost to a suite w a kitchen. The concierge desk informative and personal.
Clean, spacious rooms. Good water pressure. Did not hear my neighbors. Beds roomy and sheets luxurious. In the room, were extra blankets, pillow, towels and also dispensers of shower gel, shampoo, lotion and hand soap.
FREE BREAKFAST w everything you could want. Eggs, home fries, omelets made to order,toast, bagels, muffins, sausage or bacon, waffles or pancakes, oatmeal and cold cereal, fruit, yogurt, juices coffee and tea.
They have a little menu for dinner but its limited. Good food but instead take the free shuttle to local restaurants instead!
Shuttle running to the airport every 30 minutes, sooner if they are available.
We came to visit DC on a budget. This was a wise choice for those on a budget. The closer you get to the city the more hotels cost. Then add at least $30 a day for parking. Not everyone has free hot breakfast. So we took the free shuttle to the airport. They dropped us off right at the 5A depot. 6 bucks each, we got a ride to the Lenfant Plaza metro bus stop. It takes 45 minutes. From there we could walk to the museums and some memorials. The bus runs every 20 minutes. Jump back on to Dulles and call the hotel for a ride back. Sometimes we had to wait for the shuttle coz it had just left the airport and was en route to hotel then would come back. Always with apologies to keep us waiting. Once it was already there when we got off the bus. All and all still convenient and for $98 we used the bus all week. Staying closer to the city would have been that much more per day.
This is a 3 star hotel. If you want your butt kissed pay top dollar for a 5 star. If you want a quality hotel that advertises 3 stars but could be a 4? This is your place.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask sage83163 about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
November 12, 2012
It was a pleasure having you as our guest. Thank you very much for selecting our hotel and giving us the highest recommendation on TripAdvisor. We are happy to hear that you had an enjoyable stay and that you found our facilities and staff to be accommodating.

We look forward to you staying with us next time you are in our area.

Best,
Pam Domingo
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San Diego
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Far Exceeded Expectations”
5 of 5 stars Reviewed November 11, 2012

This property and room was amazing. The staff was extremely friendly, breakfast was delicious, the room was far beyond that of any extended stay I have ever been in. If you were to talk into this room, you would assume you were in a 5 star hotel. For the price, this is by far the best you can get in the area.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ducli7 about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
November 15, 2012
We appreciate your kind words and thank you for your positive feedback. MyTeam members and I take pride in ensuring that we not only meet our guest's expectations but exceed them. I will will certainly share your comments with them.

We are looking forward to seeing you again in the near future. You can always count on us!

Kind Regards,
Pam Domingo
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice and friendly Hyatt House”
5 of 5 stars Reviewed November 3, 2012 via mobile

If you like Hyatt House, this location is very good. Staff is very helpful, rooms are well sized and comfortable. I stayed here during Hurricane Sandy and we didn't get much of the weather, but they were prepared in case. I had a full suite, which gives you extra space. The Internet access was fast enough. The only downside was that the work desk in the room that I had was too high to be comfortable. A smaller room probably would have suited my work needs better. The other problem is the A/C turns off after 15 minutes when you go to sleep. Normally this would stop me from coming here again, but I did find a workaround.

Stayed October 2012, traveled on business
Was this review helpful? Yes
Ask Lenny H about HYATT house Sterling/Dulles Airport-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review
November 8, 2012
Thank you for selecting our hotel for your recent stay in the Dulles area. I am glad to hear that you enjoyed our facilities and services. We are very fortunate that hurricane Sandy did not affect our area as badly as other areas. We also apologize that you had some challenges with our work desk and A/C unit. My Chief Engiineer will look into this matter.

Your comments are truly appreciated and we look forward to your return.

Sincerely,
Pam Domingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about HYATT house Sterling/Dulles Airport-North

Also Known As:
Sierra Washington Dulles Hotel
Sierra Washington Dulles Sterling
Address: 45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Sterling
#11 Business Hotels in Sterling
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Washington-Dulles Hotel Sierra delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 162 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or alfresco patio with fire pit and lounge seating. Conveniently located in the Technology Corridor just 2 miles north of Dulles International Airport off Route 28. ... more   less 
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