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“Awesome stay at the Hyatt House Sterling/Dulles Airport North hotel” 5 of 5 stars
Review of HYATT house Sterling/Dulles Airport-North

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HYATT house Sterling/Dulles Airport-North
3.0 of 5 Hotel   |   45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)   |  
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Free Breakfast & WIFI
Ranked #6 of 15 hotels in Sterling
GreenLeadersBronze level
Krefeld, Germany
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
“Awesome stay at the Hyatt House Sterling/Dulles Airport North hotel”
5 of 5 stars Reviewed October 3, 2012

We stayed at this hotel a couple of nights for the second time already. The hotel is awesome!
It is very good located (near to the airport and shopping). It is very clean and well maintained. They have a swimming pool, laundry room for guests, free newspaper, parking is also free. We had a beautiful studio room. There was a kitchenette with stove, sink, dishwasher, refrigerator, microwave, toaster and coffee (even dishes), also a large table with free internet access and a range of coach and a TV. The bedroom had a king size, very comfortable bed and a TV. The bathroom with shower was clean. What was unusual you could open the windows a little bit (really rare in the U.S.). Breakfast buffet was just great, they even had ham (we haven't seen it in a hotel of this category in the U.S. before) and you could order fresh made omelettes. The hotel manager, Pam is awesome. She was in the restaurant every morning and welcomed all guests and asked about the condition. In the bar, Michelle was the friendliest staff during our time in the US. It was the best place we have ever been in the US so far.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, October 5, 2012
Danke schön!

We appreciate the positive and detailed feedback regarding the hotel. We're glad that we were able to exceed your expectations as your 'home away from Germany'. Thank you for choosing us and we hope to see you soon.

Safe Travels,
Pam Domingo
GM
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Write a Review

266 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
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English first
Nairobi
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 1, 2012

I was pleased with our stay here, friendly staff and nice rooms...I would definitely go back again. The breakfast is great, there is fruit, cereal and a selection of things to choose from eggs, potatoes, bacon, muffins, pancakes, juices and so on.

We got the shuttle from the airport - but advisable to call them and not just wait at the ground transport stop.

They have menus for closeby restaurants for dinner delivery but found it a bit limiting if you wanted something less junk food like...preferred to scout around and eat before returning to hotel.

Quick tip to go to DC - take the shuttle to Dulles Airport and pick the 5A bus (about 6bucks) which takes you express to Downtown DC.

Room Tip: Always remember to ring hotel for the shuttle from airport or you could be in for a long wait..
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, October 2, 2012
We appreciate your positive and candid review of our hotel. Your honest feedback is always appreciated. Our breakfast variety, as you mentioned, has always been a distinguishable quality that sets that Hyatt House apart from other hotels. We are also glad that you enjoyed our services and room accommodations.

Thank you and we hope to see you again!

Pam Domingo
GM
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Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 28, 2012

The suite was amazing for the price we paid. It was nice to have a refrigerator in the room with an icemaker. The room was VERY clean. The business room was a nice touch. I was able to use the computers for research and emails and the printers were free.

They routinely ran out of breakfast food and coffee on Saturday. It was usually replenished within 15 minutes. The food was good and there was a decent selection of low fat foods.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 30, 2012
Thank you for taking the time to write a review regarding your most recent stay with us. I am glad to see that your room, business center, breakfast experience were enjoyable. We have also noted an area where we have some opportunity to improve. We appreciate your feedback!

We hope see you again in the near future and thank you for choosing the Hyatt House Sterling/ Dulles North.

Kind Regards,
Pam Domingo
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Fredericksburg, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2012

Stayed one night for business. Hotel staff were courteous and helpful from the moment I checked in. Room was clean and very nicely decorated. The free breakfast was delicious and there was plenty to choose from. Close enough to several restaurants to choose from. I will make this my hotel of choice every time I'm in the area for business.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 22, 2012
We appreciate the positive feedback and we look forward to your next visit. I will share your comments to my Team members.

You can always count on us!

Kind Regards,
Pam Domingo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 13, 2012

We stayed at the Hyatt House in Sterling, VA on the night of September 3. At about 6:10 p.m., we (my wife, my 4-year-old daughter and I) were leaving to meet my cousin and her family for dinner. My daughter, unfamiliar with elevators, had her hand on the inside of the elevator door when it opened. It drew her hand in between the door and the wall, smashing her little fingers in the process. She screamed, and my wife and I pulled her hand from the door. A wailing child and a terrified, screaming mother did NOTHING to generate support from the desk personnel. We sat in the lobby, trying to decide whether or not to take her to an emergency room. When I approached the desk, the gentleman asked me if I needed help. I explained the situation, and he did get me some ice. He never enquired as to what happened or asked if he could get me some assistance. A short time later, I asked him for directions to the closest hospital, and he dug around and finally came up for directions to a hospital in Reston, VA. Again, no enquiry as to what was occuring.

We finally got some help from a young lady who mentioned the Inova Loudon Hospital, which has a pediatric emergency room. She got me some directions and we took our daughter there for precautionary X-rays (which turned out to be negative). Our daughter is fine, although NO ONE AT THE HOTEL BOTHERED TO ASK. Shouldn't you be prepared for "emergencies" such as this with some maps or recommendations? Shouldn't your employees be trained to care (or pretend to care) just a wee bit???

The hotel was beautifully appointed, and the beds were the most comfortable on our 8-day journey. However, the callousness of the staff was disarming. I was VERY DISAPPOINTED in the people part of a people business.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 17, 2012
Thank you for taking the time out of your busy schedule in providing us your feedback. We apologize about the experience. This matter will be investigated and addressed with the Front Desk agent. I can assure you that your experience is an exception and not the standard at the Hyatt House Sterling. We always strive for our guests to have a safe, enjoyable and comfortable stay.
It is our hope that you give us another opportunity to serve you. If I can provide any assistance, please don't hesitate to contact me directly at 703-435-9002.

Sincerely,
Pam Domingo
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Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2012

We stayed 3 nights during past Labor Day weekend. Arrived around 2pm Friday and our room was ready! Check in was quick took only a couple of minutes. Very nice clean lobby, friendly and knowledgeable front desk staff. We had one bedroom King suite. Room was very clean and no smell whatsoever, it was perfect! We asked for extra towels got it in no time, staff arrived at our room with a smile. We talked to Betty at front desk and she gave us info on gas stations, shopping, etc., again friendly and courteous staff. Now for the best part, the hotel serves FREE hot breakfast, not just toast and coffee but a true buffet style breakfast. Juice, coffee, toast, danish, waffles or pancakes, eggs, bacon or sausage, home fries, fruit, cereal...there's even an omelette station! There's even a bar where they serve wine and beer and you can order snacks and small meals. There's also a small guest marketnext to front desk where you can buy snacks and drinks. Plus there's a nice indoor fitness center, outdoor patio and fire pit, an outdoor pool, an outdoor basketball court and much more. Wow this place is great, i can actually see myself living here if I was on business and needed to work for a client nearby. I can tell that this is a well managed hotel. Great place and great staff plus the price is affordable...what else can one ask for! Highly recommended!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 17, 2012
Thank you for your high recommendation! I am glad to hear that you had a great experience at our hotel during the Labor Day holiday. We're also happy to hear that you enjoyed our hot breakfast and other hotel accommodations.

We look forward to your return the next time you are in town.

Regards,
Pam Domingo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inglewood, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 7, 2012 via mobile

Very nice place to stay near Dulles airport. The hot breakfast is excellent and all inclusive. The rooms come with full kitchens which made it very convenient for my family.
The hotel appears to be newly built and very clean. The staff were very friendly and helpful.
This hotel is great distance with toll roads from Washington,dc not recommended for those that want to tour the DC area.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review, September 17, 2012
Thank you for providing us your feedback. We are glad that you enjoyed our overall accommodations.

We look forward to seeing you in the near future.

Cheers!
Pam Domingo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about HYATT house Sterling/Dulles Airport-North

Address: 45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Sterling
#6 Romantic Hotel in Sterling
#6 Green Hotel in Sterling
#8 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Sterling/Dulles Airport-North 3*
Official Description (provided by the hotel):
The Washington-Dulles Hotel Sierra delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 162 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or alfresco patio with fire pit and lounge seating. Conveniently located in the Technology Corridor just 2 miles north of Dulles International Airport off Route 28. ... more   less 
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Also Known As:
Sierra Washington Dulles Hotel
Sierra Washington Dulles Sterling

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