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“Good choice for "park/sleep/fly"” 5 of 5 stars
Review of SpringHill Suites Dulles Airport

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SpringHill Suites Dulles Airport
3.0 of 5 Hotel   |   22595 Shaw Road, Sterling, VA 20166   |  
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Ranked #4 of 15 Hotels in Sterling
GreenLeadersPlatinum level
State College, Pennsylvania
Top Contributor
79 reviews 79 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
155 helpful votes 155 helpful votes
“Good choice for "park/sleep/fly"”
5 of 5 stars Reviewed July 12, 2010

This is a very nice hotel with a shuttle to the Dulles airport, about 10 minutes away. It is a relatively new (five years old) property. The staff at the front desk were very nice. The two bed suite is spacious, with a wet bar, pullout sofabed, and nice, comfy bed linens. There is a nice breakfast area with large flatscreen TV. Outside, there is also a putting green and a basketball court. We used the free golf clubs and balls to practice some putting.

The indoor amenities also include a good-sized pool and hot tub, a fitness room with good, new equipment, and a market pantry stocked with all sorts of food and beverages.

I would definitely stay here again, as it is convenient to park your car there for the week when you fly out of Dulles. The price was extremely reasonable for a two-bed suite with sofabed.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, July 16, 2010
Hello mderaba,

We appreciate you taking the time to write a review of out hotel. We appreciate all of the feedback we receive from guests because it is the best opportunity we have to know how good of an experience we are providing.

We are very happy to hear that your experience with us was so positive! We are very proud of our 3 1/2 year old property and it is great to hear that you especially liked our guest rooms. We are also glad that you were able to take advantage of the many amenities that we offer our guests. We also try to provide our guests with the best value and we are happy that you found staying with us to be well worth the price.

We hope to see you the next time you are flying out of Dulles and you need a safe place to park your car!

Sincerely,
The SpringHill Suites Dulles Airport Team
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203 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Lake Ridge, Virginia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 12, 2010

We (husband and I and 3 kids) stayed here the night of 6/29, because we had to catch an early flight to Mexico the next day. We figured we could relax and not worry about having to battle rush hour traffic on a Wednesday morning, and then on top of that pay for parking at Dulles for 8 days. So we stayed here for one night, and parked our car here for $10 total for the 8 days, and boy am I happy we did! We got there early, and relaxed, the kids played in the pool for a little while, then we went to bed. Got up and went down and all ate the breakfast, which for a small hotel was absolutely great! They had hot eggs, sausage, cheese and English muffins so as to make a hot breakfast sandwich. They had fresh juices, fresh fruit, yogurts, cold cereal, oat meal, breads, and pastries etc. etc. Then we grabbed the free shuttle (although we did tip the driver) and made it to the airport in plenty of time! Upon our return, we called the shuttle, who came promptly to pick us up, and she dropped us right off at our car in the hotel lot. I would highly recommend this hotel to anyone for any reason, it really is nice, clean and convenient.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, July 16, 2010
Dear beentheredonethat73,

We would like to thank you for taking the tie to write a review of our hotel! We take all of the guest feedback we receive very seriously.

We are very happy to hear that you had such a good time while you stayed with us to fly out of Dulles! We know that rush hour traffic in the DC area is crazy and we are glad that you were able to take advantage of our park and fly package. We are also happy to hear that you enjoyed breakfast so much. Since breakfast is the most important meal of the day we want to provide our guest with a great start to their day.

We look forward to the next time you are flying out of Dulles and we have another opportunity to serve you!

Sincerely,
The SpringHill Suites Dulles Airport Team
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Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 6, 2010

Absolutely great staff. Rooms clean, comfortable, well furnished. Just minutes from Dulles Airport, hotel shuttle accomodating. Limited food within walking distance but Italia's delivers and is great Italian/Greek. Good breakfast. Several hotels sometimes share a shuttle which could be confusing. Shuttle arrived at airport 10 min after calling hotel.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, July 8, 2010
Hello JulianSC,

Thank you very much for taking some time and writing a review of our Hotel! We really appreciate the feedback we get from our guests and take everything they say very seriously so we can always try and improve.

Having said that we are very happy to hear you had such a great time while you were staying with us. I am glad that you found some good restaurant to deliver. Out shuttle will also take you to local restaurants and businesses so that you can have even more options to choose from. All you need to do is call or go to the front desk and request a shuttle ride and they will schedule you one free of charge.

We are looking forward to being able to serve you the next time you are in Northern Virginia!

Sincerely,
The SpringHill Suites Dulles Airport Team
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trevor-wa
Top Contributor
165 reviews 165 reviews
95 hotel reviews
Reviews in 68 cities Reviews in 68 cities
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed July 1, 2010

a nice family hotel in the middle of nothing , one restaurant (a pub in the sister holiday inn, very good) a mile walk away so you should have a car. Excellent free wired in room internet. Nice Staff. The breakfast quality wasn't up to normal Mariott quality (worst breakfast sausages I've ever had).

A hint, the hotel airport shuttle when I arrived at midnite didn't have the hotel name on it (it said a sister hotel, hampton inn) and the driver didn't speak english, so it took me 2 hrs to get to the hotel because I didn''t print out their phone number (stupid me) and they aren't on the hotel phone board.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, July 5, 2010
Dear trevor-wa,

Thank you very much for taking the time to write a review of our hotel! we appreciate and take very seriously all of the reviews and guest feedback so we can always try and improve our guests' experience.

We are glad that you liked O'Malley's Pub and we would like to let you know that our shuttle will take you to O'Malley's upon request and that O'Malley's does provide room service to our hotel! Our Shuttle will also take you to any of the many local businesses and restaurants in the area so our guests without a car can still get out and enjoy the area.

We will look into the issue that you had with the breakfast sausage and make sure that we fix it. We are also in the process of figuring out how to improve the shuttle service at the airport. We don't ever want our guests to be stuck for any more time than they need to and we will make sure a better solution is found.

We hope that you will think of us next time you are traveling to the Northern Virginia area and we look forward to the opportunity to serve you again!

Sincerely,
The SpringHIll Suites Dulles Airport Team
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Sterling, Virginia
1 review
5 of 5 stars Reviewed July 1, 2010

The layout of suites in this hotel is perfect for relaxing as well as for work. Well lighted areas thrroughout the suite. It has reliable wired and wireless network.A good flat screen TV with ok channel selection. Airconditiong is efficient and less noisy. Bed quality is good for sleep.Breakfast has good selection and breakfast area is large and clean. Hotel provides USA Today and Wall Street Journal. Location of hotel is good - closer to shopping centers, office complexes and highways. Staff is very good.
Needs improvement in coffee selection and once a week reception.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, July 5, 2010
Dear SD1234sd,

We appreciate you taking the time to write a review of our hotel! We take all of the guest feedback we receive very seriously so that we can always try and improve.

We are very happy to hear that you were able to take advantage of the business amenities that we provide to our guests traveling on business. We know how important reliable and fast internet is so we take special care to provide the best options. It is also good that you were able to easily relax and sleep in your room and that breakfast was enjoyable for you. We know its important to start your day off right and we provide the best options we can for you to do so.

We will look into alternate options for the coffee we provide for our guests so that we can try and offer a better selection.

We look forward to the opportunity to being able to serve you again when you are in the Northern Virginia area again!

Sincerely,
The SpringHill Suites Dulles Airport Team
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Buffalo, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2010

We stayed at this hotel and drove into DC everyday, was not that bad of a drive. We had three kids 7,5 and 1 so we did not want to take the metro in. We drove in to DC paid for parking 18.00 a day not bad then drove back to the hotel when we were done. The staff was wonderfull, the room was very clean, it did not have one thing wrong with it. We had a king bed and the 2 kids stayed in the sleeper sofa, and i brought a playpen for my one year old. Nice size rooms for everything. Rooms had little sink, counter and cupboard space and a microwave. Kids enjoyed the pool, and we all loved the breakfast in the morning. The front line staff was so helpful with telling us about local resturants, directions on how to get around, and made you feel at home. Next time i go to DC they will see me again!!

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, May 21, 2010
Dear tschupp,

We would like to start off by saying thank you for taking the time to write a review of our hotel! We really appreciate and take seriously guest feedback good or bad.

It is really great to hear that you had such a great trip visiting DC. I know that traveling with young children can be a daunting task and we are happy to know that we were able to be a part of that success. It sounds like our 25% larger rooms were really helpful with all of your family. We are glad that you liked Breakfast so much as well. Since breakfast is the most important meal we want our guests to have the option to start their day right with more than just cold options.

We are glad that you were able to use the pool too. I will make sure to pass on to the team your compliments about their helpfulness! We want to make each and every guest feel like they are at home while they stay with us and I will let them know they are doing a good job.

Thank you again for writing a review and we are looking forward to the next time you come and visit!

Sincerely,
The SpringHill Suites Dulles Airport Team
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Redditch, England
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 30, 2010

We stayed here for two nights while waiting to fly out of Dulles back to the UK just after the ash cloud problems. There are some very good points about this hotel but other areas let it down:

The Good Points
- Every member of the staff is very friendly and extremely helpful.
- The rooms are spacious, very well equipped and decorated to a good standard.
- Free wifi and free wired high speed internet are available all rooms.
- There is a free shuttle bus to and from the airport.
- There is a free shuttle bus in the evening to local restaurants.

The Bad Points
- Breakfast is ok but everything is served on plastic - bowls, plates, knives, forks - the lot.
- Maintenance of the breakfast area was lacking on both days.
- The hotel doesn't provide evening meals so you have to go out to eat.
- There isn't much nearby, you need a car to go anywhere but the airport.
- The previous comment about hoards of noisy kids at the weekend is very accurate.

For a hotel that has such facilities, eating off cheap throw away plastic plates is poor. I have never experienced this at any hotel before, even budget brands in the UK. Had I known this before booking I'd have paid more to go elsewhere. If the hotel addresses this and the general maintenance of the breakfast area it will be a great place to stay. But these issues are probably enough not to stay here again when we are next in Washington.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at SpringHill Suites Dulles Airport, responded to this review, May 4, 2010
Dear Narratore,

We appreciate you taking the time to write such a thorough review of our hotel. We appreciate all guest feedback and take it very seriously in order to improve our hotel and our guests overall experience.

It is very good to hear that you enjoyed the room and found it to be well appointed to your liking. We are also glad you were able to take advantage of the free internet and shuttle service around the area.

Thank you for letting us know about the lack of service during breakfast we have informed the responsible departments and the issue is being addressed immediately. We understand that it can be a less than ideal situation to have large groups of children running about. However spring time in D.C. is the hight of the tourist season and you will find large tour groups in every hotel in the area.

We are sorry that you were not please with there not being a restaurant on the premises but all SpringHill Suites are select service hotels. We try to keep costs down as much as possible, none have restaurants, so that we can pass the savings on to our guests. That is one of the reasons we provide free shuttle service to local restaurants so that our guests will still have dinning options.

We are also sorry you did not like the plastic plates and utensils we provide for breakfast. However we can not change this. We are required to carry that type of plate and utensil because they are a Marriott brand standard.

We hope that you will give us a second chance and stay with us again the next time you are in the D.C. area! We will do our best to make your experience great!

Sincerely,
The SpringHill Suites Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dulles Airport

Address: 22595 Shaw Road, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sterling
#5 Romantic Hotel in Sterling
#5 Business Hotel in Sterling
#5 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Dulles Airport 3*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott Dulles SpringHill Suites is the newest all suite hotel in Sterling, VA. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. ... more   less 
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Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Sterling
Sterling Springhill Suites

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