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“Nice Hotel but they can do better ” 2 of 5 stars
Review of SpringHill Suites Dulles Airport

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SpringHill Suites Dulles Airport
3.0 of 5 Hotel   |   22595 Shaw Road, Sterling, VA 20166   |  
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Ranked #8 of 15 Hotels in Sterling
Certificate of Excellence
GreenLeadersPlatinum level
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Nice Hotel but they can do better ”
2 of 5 stars Reviewed 3 weeks ago

This was the first time staying at this property and found the room to be nice but included an ant problem. I reported this to the front desk. This was a two night stay and upon arriving I found the fluorescent light above the sink to be blown out. I asked for this to be repaired upon leaving in the morning. Though a message in my room indicated that the light had been replaced - it was not. A second call was needed. What truly turned me off was when the maintenance man arrived to swap the bulb, he used the coffee table to stand on with his dirty shoes right in front of me! My thoughts of this room being clean had completely changed. Anyway, good location. Love the brand, but this particular hotel can do better.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillDulles, Front Office Manager at SpringHill Suites Dulles Airport, responded to this review, 2 weeks ago
Dear Mr. PapaKnarb

Please accept our sincere apology, this is not the focus we intend for any guest to experience.

After hearing of your concern we held a Team meeting and addressed the concerns so as no other guest will be put in that situation.
If you have any questions or if we can assist in any way, please feel free to call the front desk or you always can contact me directly.

Wajdi al-nemri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
    159
    62
    10
    8
    7
See reviews for
75
38
32
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel. Really enjoyed the stay. The accommodations were excellent and the staff very friendly. The breakfast area is large so that it can handle a many people at a time. Hotel rooms were large and beds very comfortable.

Room Tip: King size beds were very comfortable and the rooms large.
See more room tips
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I arrived monday evening and planned to stay till Thursday/Friday. No
welcome phonecall to check how I liked the room. No HDMI
port on the TV. The hotel offers high speed internet at a charge but there isn't a
way to connect high speed devices to the TV - doesn't make sense to me. The
manager would not consider transferring me to a partner hotel. No water for
purchase available or complimentary water in the room. During the night I
had trouble sleeping because I felt uneasy and felt like I was being
bitten. In the morning I found ants in my bed. Marriott Care didn't seem to care.
Last time I'll be staying at a Marriott. Received excellent treatment at a nearby Hilton.

  • Stayed April 2015, traveled on business
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I travel 230 days out of the year. I was a little nervous about switching my Northern Va hotel but I made a great decision. I was greeted by a friendly front desk staff Stephanie and the General Manager as I made my way to a perfect room. I spent the evening having a glass of wine with my colleague in their dining area with fabulous hospitality and great conversation by the sales gentleman, Cody. I am very impressed and plan to stay at this location from now on. This place is crispy clean, comfortable and has a great staff. Highly recommended. A++

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
papillion
Top Contributor
148 reviews 148 reviews
23 hotel reviews
Reviews in 88 cities Reviews in 88 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed April 14, 2015

The area is a ways off the beaten path and has no restaurant in the hotel or any withing easy walking distance. The breakfasts were very disappointing for a Marriot. The waffle makers didn't cook the waffles completely and they were doughy. I'd think a Marriot would have real eggs and not powdered for their scrambles. there were no biscuits or gravy and no pastries offered. English muffins and bagels were it. I asked the attendant and the manager about this and they merely told me that it was what they offered. We were there 4 nights. The staff, though efficient, were not friendly and when I asked for a city map of DC it was like I was asking for the moon. Not at all a friendly place. The rooms were spacious, but the carpets needed cleaning as it had several spots on it. We threw towels over them.

Room Tip: Our group of 39 had no major complaints on any of the rooms we had.
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Green Features: They did not have separate containers in the breakfast room for recycle. They did in the rooms. Very few if any signs advocating recycles etc.
  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillDulles, General Manager at SpringHill Suites Dulles Airport, responded to this review, April 15, 2015
Dear guest,
I would like to thank you for taking the time to complete a review for your recent stay at SpringHill Suites Dulles Airport.
Please accept our apology for not meeting your expectations during your stay. As we strive a flawless guest experiance, we would love to discuss your areas of concern further. Whenever you have a moment feel free to contact me directly so we can continue to improve our service.
Once again, thank you for staying with us and looking forward to talk to you in person.

Thank you
Manal Hanna
General Manager
SpringHill Suites Dulles Airport
703-444-3944
manal.hanna@bfsaulco.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

Got the king suite and it was amazing bed was super comfy price was perfect offered aaa as well. If your looking for a great stay this is it. Quiet and very clean up to date good breakfast and easy check in and out. Staff was very nice and caring

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia, United States
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 8, 2015

The place is right off the interstate, has plenty of parking, and a clean look inside and out. I thought the room was a little small compared to other suites. We stayed in a room with two double beds and a seating area. The kitchen area was very minimal with a small microwave and fridge.
The breakfast was about par for continental breakfast. There were the standard assortment of fruits, cereals, oatmeal, toast or bagels, bacon or sausage, and eggs.
The pool area seemed very clean and stocked with towels. It's rare to find a hot tub that is too hot for me, but they had their hot tub cranked up to where I could only stay in for 5 minutes or so.
The staff was very friendly and accommodating. Overall, the stay was good...not great. I think this place is good for business travel or passing through, but I would choose a hotel with more amenities, space, and comfort for a vacation.

Room Tip: No room will have an exceptional view, so I would suggest you ask for one near the elevator.
See more room tips
Green Features: Recycle bins in the room and in the ice vending area.
  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillDulles, Front Office Manager at SpringHill Suites Dulles Airport, responded to this review, April 10, 2015
Dear Randy,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Dulles Airport.

As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology for the hot tub issue. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Sterling.


Sincerely,
WAJDI AL-NEMRI
Assistant Guest Service Manager
Springhill Dulles
wajdi.alnemri@bfsaulco.com
703-4443944
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dulles Airport

Address: 22595 Shaw Road, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sterling
#6 Romantic Hotel in Sterling
#8 Family Hotel in Sterling
#11 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Dulles Airport 3*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. Enjoy spacious suites that are 25% larger than traditional hotel rooms. This hotel also offers outstanding amenities such as a 24/7 Fitness Center, Indoor Swimming Pool, Complimentary Hot Breakfast, and Complimentary Shuttle Service to Dulles International Airport by appointment. ... more   less 
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Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Sterling
Sterling Springhill Suites

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