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“Clerk RUDE at check in” 4 of 5 stars
Review of SpringHill Suites Dulles Airport

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SpringHill Suites Dulles Airport
3.0 of 5 Hotel   |   22595 Shaw Road, Sterling, VA 20166   |  
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Ranked #5 of 15 Hotels in Sterling
GreenLeadersPlatinum level
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Clerk RUDE at check in”
4 of 5 stars Reviewed yesterday NEW

Upon entering the hotel to check in I had to wait for the clerk to ring out several market purchases before checking me in. 1 of them came up AFTER I had walked in and he chose to help them before me. Then he answered the phone, and held his finger up for me to wait. Rude. Wait on the person in front of you... It was late and I was tired so maybe I was grumpy, however.... The rest of the hotel was great. Room was spacious and clean. Breakfast was adequate though not the best Marriott breakfast I have had. Egg patties and turkey sausage.... I would still recommend for the cleanliness, but there may be a better choice for service and breakfast :)

Stayed September 2014
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198 reviews from our community

Traveler rating
    127
    53
    7
    6
    5
See reviews for
66
28
30
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Brooklyn, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Really excellent hotel that is very convenient to DC (20 minutes) and much cheaper than the hotels that are in town. Very clean and comfortable suites that are perfect for a couple. The free breakfast was a positive except that it was too crowded with not enough seating when groups of 8 or 10 showed up. Also the variety of the hot selections did not vary much over three days - make your own waffles (long line for one machine), eggs and sausage, next day sausage and egg on a muffin, etc. Close to Dulles but no problem with noise (except for a VERY loud ice machine by the elevator). Would definitely stay there again and would recommend this hotel to others. Area around Sterling and neighboring towns is packed with shopping and every chain restaurant in the world as well as many local eateries.

Room Tip: Stay away from the elevators because of the noisy ice machine (4th floor). Not sure this was all flo...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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Honolulu, Hawaii
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

GREAT CUSTOMER SERVICE
After flying for over 11 hours we stayed here from 7am to 1pm. This place is exactly what we needed. 2 adults 2 kids got to sleep on 2 beds and a sofa sleeper so everyone was happy.

Tom was excellent and took care of us in the middle of the night on the phone. In the morning he sent the shuttle and had everything ready for us to check in and allowed us to have a late checkout. Cathy was there at arrival and got us a nice quiet room. I like the smaller cozy feeling of this hotel compared to the larger Marriott brand hotels and I would stay here again if I needed to be close to Dulles.

FREE hotel shuttle
FREE breakfast 6-10a

Stayed September 2014
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1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed in between flights during a long layover before an overnight flight. There was a problem with my reservation initially, but they were very kind and accommodating and resolved the problem quickly. The assistant general manager went over and above the call of duty. The room was very clean, comfortable and fairly quiet to try to sleep during the day. The breakfast was excellent with a wide variety, and had the best healthy choices I have every seen in my travels. Overall, I was impressed and will be back.

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love this place. My family and I stayed for labor day weekend. We had a great time and the room cost was affordable. Special thanks for the free breakfast. My kids were so happy with the varieties. From oatmeal, to waffles, bagels, croissants, omelettes, etc. I was delighted because most hotel that offer free breakfast offer just cheap meals. This breakfast was really nice.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you are looking for friendly helpful staff coupled with a clean room, stop looking. You have found it. A great value. Make this a choice if you need a hotel in the area. I travel a lot and this has been an above average experience

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this place . very clean and comfortable. The staff are very professional and super welcoming. Special thanks to Wajdi for all he does to make sure my stays there are very comfortable.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dulles Airport

Address: 22595 Shaw Road, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sterling
#5 Romantic Hotel in Sterling
#5 Business Hotel in Sterling
#5 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Dulles Airport 3*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott Dulles SpringHill Suites is the newest all suite hotel in Sterling, VA. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. ... more   less 
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Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Sterling
Sterling Springhill Suites

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