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“Awful rooms” 2 of 5 stars
Review of SpringHill Suites Dulles Airport

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SpringHill Suites Dulles Airport
3.0 of 5 Hotel   |   22595 Shaw Road, Sterling, VA 20166   |  
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Ranked #5 of 15 hotels in Sterling
GreenLeadersPlatinum level
Banff, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Awful rooms”
2 of 5 stars Reviewed 3 days ago NEW

We stayed here on an overnight stopover last week, and selected this hotel based on positive feedback on trip adviser. As noted in the title, our room was one of the most dated and cheap interiors I had seen in a long time. Perhaps I got stuck with a lemon, but I would definitely not stay here again.

Room tip: avoid 411

Stayed August 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I routinely travel to the Sterling/Herndon area and have stayed at this Spring Hill Suites numerous times and have never been disappointed. The rooms are clean and the staff is always very courteous. The breakfast buffet is pretty standard but the food is hot and well stocked. If I could offer an area for improvement would be the satellite TV which always has issues when there is a storm.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 3 weeks ago

I have no complaints! I was her for a two-night business stay. the suite was quite roomy and comfortable. Furthermore, the complimentary breakfast was above average. This is not a place for a romantic getaway or a fun family stay, but is great for a business trip.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would say there is nothing wrong with this hotel and nothing outstanding. It is a perfectly fine place to stay. I was here three nights on business and used it as a launching point for some Virginia locations and it served its purpose well.

The rooms were as you would expect from the Spring Hill line, spacious with living room, bedroom area and coffee station and fridge. It was clean and quiet two good things with a hotel stay. During our stay there was a large softball tournament with lots of families staying and I will say the crew was great at insuring there was plenty to eat at breakfast and running around refilling and clearing tables.

There is NOTHING in walking distance of the hotel, you are essentially on an off ramp, but only a 10 minute drive to the airport and one exit away there is a shopping plaza with a Wegmans, Target and places to eat and a quick internet search will pull up a decent amount of restaurants in 15 minute radius. So having a car is helpful for your stay.

All in all it was a perfectly fine hotel and convenient location near Dulles.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillDulles, Front Office Manager at SpringHill Suites Dulles Airport, responded to this review, 3 weeks ago
Dear "Beccaniece"

Thank you so much for your nice comments regarding our breakfast and housekeeping crew. we take great pride in ensuring our guest’s satisfaction to be the "perfectly fine hotel" as you described us.
It looks like we neglected to inform you that there is O’Malley’s restaurant within a walking distance and we do provide transportation to that restaurant and to a nearby Mall that has a lot of dining options . hopefully on your next trip you can take advantage of that.
Thank you again and hopefully we will see you soon
Wajdi Al-nemri
Springhill Suites Assistance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here 1 night and left at 430 am prior to breakfast so I cant rate that part but everything else was great. Clean and comfortable rooms. Great customer service.
I'd stayvagain if im back in this town or need to fly from Dulles.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night under the park and fly package. The hotel was
very busy as there were several softball teams staying over for a tournament but check in was very smooth and although our room was very close to an elevator we really didn't notice any noise or commotion. No complaints about the room.

We had a very early flight so can't comment on the breakfast. The shuttle to the airport was right on time and the driver loaded our bags. He stopped at one other hotel before heading on to Dulles. When we returned we simply called the hotel after clearing customs and the shuttle was waiting for us when we arrived at the pickup spot.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 23, 2014

Came down with 3 softball teams for a tournament. Two weeks prior to our stay I called to reserve the patio area and grill for a team party for Sunday night . When we arrived I wanted to confirm the use of the patio to be told they didn't have it and another team had booked the patio for every night of the tournament, 5 nights. When I asked them to ask the other team to give us one night I was told no that the other team had reserved the patio.
Interestingly I was then asked to rate the hotel which I told them they really didn't want me to because it would be a bad one and the woman working at the desk basically said that didn't matter because some people say good things and some say bad. My take away from that was they really don't care about customer service.

THen to make matters worse they were holding food for us in the kitchen refrigerator , which was very nice and helpful, but when we went to get it we were told it was used for a catered luncheon held at the hotel then thrown out! They offered to buy us pizza but we had all the other fixing for our planned meal.
As a team we travel on a budget so not having access to the grill and having our food thrown out created quite the challenge .

I would not l look to book with them again next year.

Room Tip: Elevators really slow. Could hear the people in the next rooms conversation.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillDulles, Front Office Manager at SpringHill Suites Dulles Airport, responded to this review, 4 weeks ago
Dear Carol,
Thank you for taking the time to share your experience with the SpringHill Suites Dulles Airport.

We are so very sorry for your experience during your stay with us. It is certainly not the standard that we wish to uphold with our customers. Your concern is important in helping us to improve our service moving forward. We would hate to lose you as a future customer and certainly do not want to leave this unresolved. Would you mind giving me a call at 703/4443944 and ask for Wajdi so we can discuss further?

Thank you,
Wajdi Al-Nemri
Front Office Assistance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dulles Airport

Address: 22595 Shaw Road, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sterling
#4 Romantic Hotel in Sterling
#5 Business Hotel in Sterling
#5 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Dulles Airport 3*
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott Dulles SpringHill Suites is the newest all suite hotel in Sterling, VA. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. ... more   less 
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Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Sterling
Sterling Springhill Suites

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