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“Phenomenal Customer Service!!” 5 of 5 stars
Review of SpringHill Suites Dulles Airport

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SpringHill Suites Dulles Airport
3.0 of 5 Hotel   |   22595 Shaw Road, Sterling, VA 20166   |  
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Ranked #6 of 15 Hotels in Sterling
Certificate of Excellence 2014
GreenLeadersPlatinum level
Charleston, South Carolina
1 review
“Phenomenal Customer Service!!”
5 of 5 stars Reviewed April 16, 2014

In March of 2014 I began searching for a hotel in the Dulles, VA area to accommodate 50 of our employees and consultants from our locations domestically as well as some from Madrid. Not only was I needing the pricing to stay within our budget for the event, I needed meeting rooms to accommodate presentations and training and had numerous special requests. I chose Spring Hill Suites Dulles without hesitation once I spoke with their Sales Manager, Laura Bryant. She not only offered the most competitive pricing but she displayed the professionalism and knowledge regarding our needs that was lacking at many other properties. Our stay was at the beginning April 2014 and I received countless compliments for my choice. While we were there the entire staff responded to our every need. It was truly a pleasure and we look forward to using this hotel any time we have a need in the Dulles area.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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242 reviews from our community

Traveler rating
    157
    62
    10
    7
    6
See reviews for
75
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32
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 15, 2014 via mobile

I stay here often when coming to Sterling. It's great for work travel. The evening reception is very nice. The breakfast is very good too. The best part of the hotel is the work out room. They have a treadmill, a bike, two elliptical trainers, and free weights! Rarely do you find free weights in a hotel anymore

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana, PA
Top Contributor
123 reviews 123 reviews
31 hotel reviews
Reviews in 61 cities Reviews in 61 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed April 10, 2014 via mobile

This has become our choice for leaving our vehicle when using Dulles for a 5-7 day trip. For not much more than the combined price of parking and breakfast at the airport, we can stay the night before, get a complimentary breakfast and get dropped off by the hotel shuttle service - plus get picked back up upon our return. To top it off, this is a nice SpringHill and we enjoy this chain.

Stayed April 2014, traveled on business
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West Virginia
Top Contributor
60 reviews 60 reviews
53 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 8, 2014

We stayed for a very short night in conjunction with a 5:20 AM flight. We got a great rate and for an additional $20 we could leave our car at the hotel for their “park and fly” option.

The front desk area was immaculate and the service was great. Even though we left the hotel at 3:30 AM, the front desk employee directed us to the breakfast area where we could help ourselves to a couple of self-serve items. The shuttle picked-up us right on time to get us to the airport for our very early flight.

We will definitely remember this hotel for future trips not only for the park and fly option, but also because it is a very nice and comfortable Marriott brand.

Green Features: We are very happy the hotel is using "green" practices.
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
Top Contributor
211 reviews 211 reviews
60 hotel reviews
Reviews in 61 cities Reviews in 61 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed March 30, 2014

We recently stayed in this hotel while flying back to Canada from Costa Rica.

The shuttle service was excellent as was the front desk staff.

The rooms were large and clean with a separate living area. There is no restaurant on site but they offered us menus from a number of local restaurants that offer free delivery. They do have a small concession where you can buy snacks.

All in all, a good place to stay!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

I am grateful to have the opportunity to work with SpringHill Suites to house more than 100 guests in a busy weekend - not just for their impeccable hotel rooms, but for terrific support from the reception staff; property management; guest services; and all of the individuals who make this property my preferred location in the area around Washington Dulles Airport (IAD). I have already hosted two groups of my colleagues at the hotel, and each time, the guests rave about the quality of the rooms; delicious breakfast; cleanliness of the property; and the terrific customer service that radiates from each member of the staff. We used both the individual rooms and the conference space, resulting in production capable video that will enable our clients to shine. I will return again and again to work with the staff at Springhill Suites Dulles Airport.

Green Features: The staff cares about the environment, with discrete reminders about opportunities to conserve energy and better manage any waste. Great customer Service.
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2014

This place has the 3'Cs' and also close to a choice of alternate places to eat. I however like the in-house Bar'n Restaurant that is so convenient when you are tired and hungry. Their Happy-hour deals are good and the place is always alive at the bar, or quiet in the adjascent restaurant. The rooms are clean, and it even has a FREE laundry room, you just pay for the washing supplies from the vending machine. All told this is a good choice for many reasons.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dulles Airport

Address: 22595 Shaw Road, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sterling
#5 Family Hotel in Sterling
#6 Romantic Hotel in Sterling
#8 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Dulles Airport 3*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. Enjoy spacious suites that are 25% larger than traditional hotel rooms. This hotel also offers outstanding amenities such as a 24/7 Fitness Center, Indoor Swimming Pool, Complimentary Hot Breakfast, and Complimentary Shuttle Service to Dulles International Airport by appointment. ... more   less 
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Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Sterling
Sterling Springhill Suites

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