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SpringHill Suites Dulles Airport: Traveler Reviews

3.0 of 5
22595 Shaw Road, Sterling, VA 20166
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SpringHill Suites Dulles Airport
Ranked #6 of 15 hotels in Sterling
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107 reviews from our community

Traveler rating
    68
    27
    4
    3
    5
See reviews for
Families
32
 
Couples
17
 
Solo
25
 
Business
42
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ohio
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Enjoyed my stay.”
4 of 5 stars Reviewed January 24, 2013

Booked with Marriott's website and afterward found a cheaper price on a different website. Marriott's Best Rate Guarantee matched the discounted price and added a 20% discount. The hotel was nicely appointed and clean. The staff was very personable. Complementary breakfast was a plus. Wireless was great during the day, slowed to a crawl by late evening. I didn't use the pool, but I noticed that both the pool and the jacuzzi had handicap chair lifts.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield, New Jersey
1 review
“Home Comfort and Great Service with a Welcome Back Smile everytime”
5 of 5 stars Reviewed December 31, 2012

This was my home for 5 months (Feb-Jul 2012) during Continental Airlines and United merger as a group of us trained the United employees and I enjoyed it to the very end. Front Desk clerks always friendly and always ready to accommodate you in the best way possible. Drivers always on time and service within local shopping malls/restaurants and food markets provided during the evening hours. Breakfast was a great treat everyday something different. This hotel gave a relaxing environment with pool/Jacuzzi and an outside patio with a BBQ grill for a small group of friends to enjoy. A basket/tennis/volley ball court in the back for my young adult kids to enjoy every weekend when they visited. The location is great where you can head into DCA/BWI and into West Virginia within minutes or close to an hour, we explored everything all 4 states had to offer and when coming back we will be staying here. I like to wish the front desk Wajdi, Julie, Jessica, Alice and got to LOVE TOM. Our Breakfast ladies Ann, Meruat and those wonderful drivers Jose, Vilma and Luis. Thanks again for the great memories and the mostly the X-Mas Card. You all are the Best and see you next year. Wishing you a Happy New Year with Lots of Blessings!

Nidia Santana, Frank Franco, Victoria and Jonathan Mushet

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Hockey Weekend”
4 of 5 stars Reviewed December 13, 2012

We stayed here with my son's hockey team & families. Check-in was sub-par, but once we finally got our rooms, everything was fine. Check-in was at 3:00. Our rooms were not ready until after 4:00. We had these reservations with the hockey team for weeks, so they should have been better prepared. The rooms were clean and comfortable. Staff was excellent.

Room Tip: Back rooms have a terrible view.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“A disappointment”
1 of 5 stars Reviewed December 13, 2012

When a hotel falls short on basic amenities, I am unhappy...

Wireless Internet was very unreliable: There has been various points where either gets slow or goes out altogether. As a business traveler I require always available Internet.

Short supply of morning newspapers: I like to find a copy of the USA Today near the breakfast area. Unfortunately they probably keep a short supply so you are out of luck unless another guest happened to leave his copy in the breakfast table.

Not to bash on the other redeeming qualities the hotel has but I feel the above are minimum expected at a hotel especially if paying $175/night.

Next time if I am in the area I'd rather stay at the nearby Courtyard. They do better in these aspects plus that hotel is equipped with a bar where you can order drinks and hang out in the nights.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Reddaj about SpringHill Suites Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillDulles, Guest Service and Sales Manager at SpringHill Suites Dulles Airport, responded to this review
December 21, 2012
Dear Reddaj,

Thank you for your feedback as it’s very important to our business to continue delivering a great customer satisfaction.

Regarding the internet, the hotel have a committed plan to upgrade out internet equipment for better stability connection and usage comfort for our guests in the next two months.

I will assure you that I will take care of the Newspaper as well, and make sure that it’s accordingly available. I really hope you give a chance next time when you are in the area and would ask you kindly to contact me so I can ensure that your stay is up to your satisfaction.

Yours in hospitality,
Firas N. Ghorab Guest Service & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chambersburg, Pennsylvania
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
“Park-Stay-Fly”
5 of 5 stars Reviewed November 30, 2012

The hotel is about 10 minutes by airport shuttle from Washington Dulles Airport. We often use the Stay-Park-Fly package when we travel (5-10 times per year) since we live 90 minutes from the airport, and don't want to have the stress of having to drive a long distance during Washington's commuter traffic hours. When we are flying in/out of Dulles, we look first to the SpringHill Suites because we have always been pleased with our stays there. The package has free parking which usually means the total cost is less than long-term parking itself. We book the package through a third party website or directly with Marriott, whichever works best. Now, back to the hotel. The rooms are spacious, clean, and comfortable with kitchenette, lounge area, and bedroom and bathroom. The complimentary hot breakfast is as good as any we've had at a hotel. Check-in and check-out are convenient. Major newspapers are complimentary and taking the shuttle to/from the airport is easy and convenient (luggage hauling is at a minimum). It makes the start (or end) of a trip pleasant.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about SpringHill Suites Dulles Airport

Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Dulles Airport Hotel
Springhill Suites Sterling
Sterling Springhill Suites
Address: 22595 Shaw Road, Sterling, VA 20166
Phone Number:
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Sterling
#3 Onsen Hotels in Sterling
#5 Business Hotels in Sterling
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott Dulles SpringHill Suites is the newest all suite hotel in Sterling, VA. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. ... more   less 
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