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“Pretty good stay” 4 of 5 stars
Review of SpringHill Suites Dulles Airport

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SpringHill Suites Dulles Airport
3.0 of 5 Hotel   |   22595 Shaw Road, Sterling, VA 20166   |  
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Ranked #6 of 15 Hotels in Sterling
Certificate of Excellence 2014
GreenLeadersPlatinum level
Mountain View, California
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
“Pretty good stay”
4 of 5 stars Reviewed November 27, 2011

We stayed here for 3 nights at the start of a 9 day trip, and the last night of our trip. One of the elevators was out of order all of that time... is it fixed yet? The Front Desk staff are friendly. The breakfast buffet was plentiful and had good variety. The hotel has a large, comfortable breakfast room. For a suite hotel, we wished we could close a door between the sleeping room and the living room, since we have an infant who was sleeping in a crib in the living room, and who we had hoped would go to sleep earlier than us. We draped a blanket on the side of his crib to make it darker. I believe it was difficult to adjust the room's thermostat to a comfortable temperature - I kept tinkering with it. The "room service" dinners available from a nearby pub are very tasty and reasonably priced. We didn't think there was intrusive airport noise. The hotel is isolated from other businesses. We think we lost our baby's noise-reducing headphones in our first hotel room here, but the hotel claimed they didn't find them.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, November 28, 2011
Dear TEW49ers,

Thank you for taking the time to write a review of your stay with us during your trip to the DC area.

We are glad that you enjoyed your stay and I would like to assure you that the elevator has been repaired. Sometimes we have to wait on parts to be shipped across country which can take time. It is great to hear you enjoyed breakfast and were able to start your day off right.

We hope there wasn’t too much trouble adjusting the room temperature. The thermostats are all digital so they are easy to set but it can take a while for the room to fully adjust.We will certainly let you know if we come across your headphones at all.

We hope to see you again the next time you are traveling to the area next.

Sincerely,
The SpringHill Suites Dulles Airport
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242 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Bethany Beach, Delaware
Top Contributor
89 reviews 89 reviews
36 hotel reviews
Reviews in 60 cities Reviews in 60 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 23, 2011

I have stayed at this hotel several times and I really do like it. They have nice, clean rooms and a well-maintained facility. I saw them cleaning windows and vacuuming regularly in the public areas. Staff is friendly and seems to be efficient.

They have a very nice indoor pool and a whirlpool next to it. Towels are on every chair and also stacked nearby. They do not have a changing room but there is a restroom close to the entrance door and they have a stairway entrance to the pool area so you can avoid the lobby when you come into or out of the pool area.

Another nice amenity is a paved pathway with benches that goes around the property. There is also a good-sized basketball court.

My only complaint about this hotel is the eggs they serve at breakfast. They are not very good and are served in squares so it looks like they are frozen beforehand. The rest of the breakfast is fine and a nice selection is available.

The traffic is very heavy in the area so timing is everything when coming or going here but I do recommend it as a nice place to stay while in this area.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, November 28, 2011
Dear Deb_traveller,

Thank you very much for writing a review. We love hearing from our guests about their stay so we can always find ways to improve.

We are all very happy to hear that you enjoyed your multiple stays at our hotel. We are glad to have had so many opportunities to serve you and that we have been able to make you feel at home. While there are certain physical restrictions at the hotel that limit our options for breakfast we are going to look into a different way to serve our egg dishes so that our guests receive the best.

We are looking forward to serving you again soon.

Sincerely,
The SpringHIll Suites Dulles Airport Team
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Nottingham England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2011

I booked this hotel for a one nighter but found it and its staff so pleasant and comfrortable that I extended my stay rather than move on elsewhere. Large sized room with sitting area and small kitchen space with microwave and coffee maker makes this a home from home. The public areas are very well maintained and the breakfast is fresh, full and tasty with hot and cold options changing daily. I have been so comfortable that I would make this my first choice in the Dulles area. Easy access to all major routes and destinations too

Room Tip: Rooms on the side not facing the main roads are quiter
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, October 17, 2011
Dear SarahWillcox,

Thanks so much for taking the time to write a review of our hotel and your stay with us.

We are very happy to hear that you enjoyed your stay so much! We do everything we can to provide our guests with the best amenities and service to ensure that they are as comfortable as possible during their stay. We are glad that you were able to start your day right with our great breakfast and enjoy the other amenities at the hotel.

We are looking forward to the next time you are in the Dulles area again and we have another chance to serve you.

Sincerely,
The SpringHill Suites Dulles Airport Team
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Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2011

Great hotel, clean rooms and guest areas and best of all wonderful staff! Desk staff go out of their way for customer satisfaction. Great TVs plus quiet rooms if you need to work.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, September 27, 2011
Hello gg71_71 ,

Thank you very much for taking the time to write a review of your experience at our hotel.

We are very happy to hear that you enjoyed your stay so much and that our team was able to be so helpful for you. We take pride in treating all of our guests like family. It is also great to hear you enjoyed the room.

We are looking forward to having another opportunity to serve you the next time you visit the area.

Sincerely,
The SpringHill Suites Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garfield, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 23, 2011

Upon opening the door to my room, I could see the king bed in the background but the half wall separating the sleeping area from the working area, clearly established a definition of spaces.

The work/living area had a wet bar area with a mini fridge and microwave. There was a love seat with 2 small tables that could be combinded to create a larger surface, and a desk.

The sleeping area was more than ample. The bed was very comfortable. The closet contained an iron and board. There was a near full length mirror outside the very spacious bathroom.

The hallways were well lite and decorated in pleasing colors. The stairwells were wallpapered and clean. There was a small exercise room. The pool had entry steps at the shallow end with only ladders at the deep end and it was a good size. The hot tub was a good fit for 4, cramped with 6.

The lobby had 3 computers for guests use. There was a small room off the lobby that sold sundries. The breakfast buffet area was very spacious. The items offered for breakfast were more than the usual fare. There was a small selection of fresh fruit as well as yogurt, hard boiled eggs, the standard breads, muffins, cereals. There were sausages and eggs but the eggs were shaped like hamburger patties and I did not try them. The seating area was very pleasing. The room had a fireplace with a wall mounted tv at one end. There were table and chairs as well as cushioned chairs appropriate for a living room.

The staff was courteous and helpful.

The overall atomsphere was friendly and inviting. This is a hotel I would certainly stay again, should I be in the area. There is nothing negative to report about this property. A very enjoyable stay!

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, September 26, 2011
Dear travelerfiveseven,

Thank you very much for taking the time to write such a thorough a review of our hotel! We take all of our guests' feedback very seriously.

Having said that we are all very happy to hear that you enjoyed your stay with us. It sounds like you got to experience everything that the hotel has to offer and we are glad that you felt welcomed and at home. Our team takes a lot of pride in providing excellent service and taking care of the hotel to make our guests' stays as enjoyable as possible.

We are looking forward to having another chance to serve you next time you are traveling to or through the Dulles area.

Sincerely,
The SpringHill Suites Dulles Airport Team
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Cleveland, Ohio
Top Contributor
355 reviews 355 reviews
40 hotel reviews
Reviews in 105 cities Reviews in 105 cities
1,199 helpful votes 1,199 helpful votes
2 of 5 stars Reviewed July 26, 2011

Stayed here three nights with a tour group of 30+ senior citizens. Rooms were exceptional, great layout with spacious floorplan. Housekeeping was outstanding. Room cleanliness was one of the best I've ever experienced. Bed was very comfortable, and the air conditioning performed extremely well during the recent heat-way with temperatures over 100 degrees outside.

Given the location, it is not surprising that there are a lot of tour groups staying here (I was there as part of a tour group). And, the hotel did do a good job of keeping the youth / school tour groups bed rooms on a different floor from the senior group.

The breakfast selection was good, and the staff tried to keep up with resupplying the food given the hordes of people. The problem was that the teen groups totally monopolized the one relatively small area (for the size of the hotel) to eat breakfast. The hotel desperately needs more space for places to eat breakfast; maybe separate rooms for the tours. Most of our tour group gave up and just carried breakfast coffee and food back to our rooms.

My only complaint is the crowds of unrully youth groups, and the hotel's inability to cope with this influx. The hotel offers three PCs in their business center. Although there was a sign up indicating that the PCs were only for individuals over the age of 18, the youth groups totally monopolized the computers. Even though the business center is directly accross from the front desk, and the front desk could see the kids (several kids deep) crowded around the PCs, the front desk did nothing to rectify the situation and enforce their own policy.

The one morning the loby area became a very loud, mob scene of teenagers, and the rest of us had to struggle to walk through there. Although I recognize that the hotel should not be responsible for the bad behavior of the kids (their adult supervision appeared non-existent), I lowered the rating of the hotel from Excellent to Poor because they did not set up separate eating areas for the tour groups and did not enforce their own policy of limiting computer access in the business area to adults only.

This would be a great hotel if only they implemented better policies to control tour groups (I have stayed at other hotels with tour groups that were better handled).

Room Tip: Ask for a room far-way from any youth or school tour groups
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  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, August 4, 2011
Dear CynthiafromOhio2011,

We appreciate you taking the time to write a review of your experience staying at our hotel. We take all of our guests' comments seriously so we can always improve our service.

We are glad to hear that you enjoyed your stay and the room was comfortable, clean, and somewhere you could easily relax. We hope that you weren't too inconvenienced by the other tour group staying at the hotel. As you can imagine there are many challenges to having such large groups in the hotel whether they are senior groups or student groups. We do our best to accommodate everyone's needs but unfortunately that can be quite a challenge sometimes. We are looking into options to remedy the issues you have brought to our attention so that all our guests feel welcomed.

We hope that we will have the opportunity to serve you the next time you are in the Dulles area.

Sincerely,
The SpringHill Suites Dulles Airport
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Boynton Beach, Florida
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 15, 2011

Remember the good old days when your dad took the family on a weekend adventure by car and the family would over night in a Howard Johnson hotel. Remember when you went into the lobby and it was small and cozy, and the clerk behind the small counter was happy to see you. Remember when the room was reasonably priced, ready and clean upon your arrival even if it was an early arrival. Remember waking up in the morning and having a FULL complimentary breakfast that was hot and tasty. WELL WELCOME TO SPRINGHILL SUITES at DULLES.

Room Tip: For the Price you can't beat it..
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at SpringHill Suites Dulles Airport, responded to this review, July 18, 2011
Dear llinda03,

Thank you very much for taking the time to write a review of our hotel. We take all of our guests' feedback very seriously.

We are very happy to hear that you had such a pleasant stay and that we were able to provide everything that you were looking for during your trip. We take customer service very seriously and do everything we can to make our guests' feel right at home.

We hope to see you again soon when you are in the area again.

Sincerely,
The SpringHill Suites Dulles Airport Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dulles Airport

Address: 22595 Shaw Road, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sterling
#5 Family Hotel in Sterling
#6 Romantic Hotel in Sterling
#8 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Dulles Airport 3*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to the Marriott SpringHill Suites at Washington Dulles Airport, your ideal choice for Dulles Airport hotels. The Marriott SpringHill Suites Dulles Airport features a fabulous location just minutes from Washington Dulles International Airport. The SpringHill Suites Dulles is also conveniently located near Downtown Washington D.C., Dulles Town Center Mall, Leesburg Outlet Shopping. Enjoy spacious suites that are 25% larger than traditional hotel rooms. This hotel also offers outstanding amenities such as a 24/7 Fitness Center, Indoor Swimming Pool, Complimentary Hot Breakfast, and Complimentary Shuttle Service to Dulles International Airport by appointment. ... more   less 
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Also Known As:
Springhill Suites Dulles Airport Hotel Sterling
Springhill Suites Sterling
Sterling Springhill Suites

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