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“What happened to the shuttle driver?” 2 of 5 stars
Review of Comfort Inn & Suites Airport Dulles-Gateway

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Comfort Inn & Suites Airport Dulles-Gateway
2.5 of 5 Hotel   |   45515 Dulles Plaza, Sterling, VA 20166   |  
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Ranked #4 of 15 hotels in Sterling
Washington, D.C.
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“What happened to the shuttle driver?”
2 of 5 stars Reviewed September 16, 2009

After a flight got cancelled, the airline sent me to the Comfort Inn to spend the night. I walked outside to the hotel shuttle stand and saw the hotel van drive up. I was standing too far from the correct pick up location so I started running after the van. I shouted, please stop and the van slowed down but did not make a full stop. If the van had stopped at it's designated location, I would have made it easily. I found it odd that the van did not stop at all to see if there were any passengers. I waited for about another 15 minutes before the van came back. I was standing in the correct location now. I waved my hand and looked directly at the driver. This time he did stop. BUT he stopped for two seconds, looked at me and drove away. He did not even stop to inform me that he couldn't pick up any passengers at the moment or that he would come back. I could clearly see that the van was not full. I immediately called the hotel to ask why did the shuttle come by twice but did not stop to pick up passengers. The woman on the phone said she did not know why and that she would radio him to come back. Within a few minutes, the van returned with a few passengers already inside but there were still a couple of seats.

I finally checked into my room and within a few minutes went to the "business center" to send an email informing friends of my cancelled flight. The "business center" consists of two computers in a corner of the front lobby by the front door. The printer did not work and had about five pieces of paper. One of the computers was lacking a mouse. Later that evening, someone put in a new mouse but I am not sure if the printer ever got to working.

After about an hour and half later, I ran into a few of the people that were on my cancelled flight. One woman who was ahead of me in line to change flights was checking in. I asked her what took her so long to get to the hotel because she was ahead of me. She said after she picked up her checked baggage (which I did not have to do and so was out on the curve sooner waiting for the shuttle), she and the others had to wait 45 minutes for the shuttle driver.

If it were not for the experience of the hotel's shuttle driver, I would probably have a better impression of the hotel. But unfortunately, he was the first representative of the hotel and he didn't make a good impression on any of us.

The room was fine. It was quite large with a mini frig, sink, sofa, coffee table, and desk. There was nothing really anything wrong with the room. But just also nothing so fabulous to write home about either.

The hotel also offered free breakfast. The offerings were not bad. Cheese omelette, no sausage or bacon, waffles, mini pastries, juices, cereal, toast, and bagels. Nothing fancy but quite enough for me. It was also nice to bring the food back to the room. The breakfast was offered in the front lobby of the hotel and there was also a huge flat screen tv. The lobby looked like it had recently been updated and it did look nice. The pictures on the hotel website of the lobby are accurate.

Upon check out, I realized after speaking with the airline the night before regarding my rescheduled flight that I should arrive at the airport earlier rather than later to confirm my changed plans. So even though the night before I told the front desk that I needed the shuttle at 11:00, I arrived at the front desk at 10:00 and asked if I could go to the airport. I was told that since I had told them 11:00, they couldn't change their plans. So I had to wait for the original time. I find that to be a problem. People's plans do change and I sat in the lobby waiting for an entire hour and the shuttle did not move in that entire time. We were only ten minutes away from the airport.

So, I don't think this hotel has too much going for it. especially with a shuttle service that is unreliable and inflexible.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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277 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
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English first
Dulles
1 review
4 of 5 stars Reviewed August 28, 2009

I enjoyed this hotel for an extended stay, transportation is easily accesible to do things w/time off from work, everything you need can be obtained by the friendly competent staff.

  • Stayed June 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn & Suites Airport Dulles-Gateway

Address: 45515 Dulles Plaza, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Sterling
#3 Romantic Hotel in Sterling
#6 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport Dulles-Gateway 2.5*
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Also Known As:
Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
Comfort Inn And Suites Airport Dulles-Gateway
Comfort Inn Sterling
Quality Inn Sterling
Sterling Quality Inn
Sterling Comfort Inn

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