Had a meeting at the airport the next day. Hotel gave me a ride in the morning and offered to pick me up afterwards.
When I made the reservation direct with the hotel the clerk seemed distracted. I knew I would be a late arrival but I had a reservation number.
When I was about a half hour from the hotel I got a call confirming my arrival.the night clerk they had a problem with my reservation . When I said I was 30 minutes out she advised my room would be ready for me. Will stay there again.