Thankfully it wasn't terribly hot outside when we stayed.
The room was ok - pretty clean. The drain in the shower was dislodged and one light in the bathroom was burned out. After a couple of hours we realized that the a/c was blowing, but not cooling. The a/c unit was making a weird noise, too. We told the front desk and they sent a gentleman right away. He fiddled with the a/c unit for a while and said he was sorry, it probably needed coolant. I hoped that as the evening cooled down we'd cool down, too, but by about 10 that night it was still hot. I asked the front desk for a fan - sorry. They didn't offer another room, either. I wish I had asked - in retrospect - as we spent a very hot night.
The next morning the machine wouldn't even blow any air. When I checked out I mentioned to the clerk that it wasn't working at all and we spent a really hot night. He said he was sorry and gave me my receipt. I'm a bit wimpy and just walked away. Then I decided to get a backbone and ask if they'd give me a refund. The clerk apologized and said he couldn't do so without the manager. They weren't in. He gave me a business card and wrote down Jay and Nina's names and suggested I call the next day.
I reached Nina the next day and she agreed to give me a 25% discount. I don't really feel good about that as it was a miserable night when we really needed rest.
On the up side, the hotel was quiet and pretty clean. The window bed was a neat twist.
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- Also Known As:
- Comfort Inn And Suites Airport Dulles-Gateway
- Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
- Comfort Inn Sterling
- Quality Inn Sterling
- Sterling Quality Inn
- Sterling Comfort Inn