I reserved a spot at this hotel to park my car here for 9 nights using a 3rd party. I showed up at 5:30am to park my car and catch my early morning flight. The guy at the front desk informs me that there are no open parking spots. I’m obviously really upset since I have a spot reserved and need to catch my flight. He starts telling me a sob story about the parking situation and how it’s not the hotel’s fault. Everything he said was garbage since it was clearly the hotel’s fault. If you cannot accommodate long term parkers, then don’t sell long term parking online! I asked him what he was going to do, and he actually told me to leave and park somewhere else! Wow, what great customer service (sarcasm). The guy was completely useless, was rude, and even started yelling at me. I saw 2 other couples after me have the same problem.
I left and parked at another hotel which was able to accommodate me. The whole fiasco caused me to miss my flight, miss my connection, and caused me a lot of unnecessary stress. The parking company online where I made my reservation gave me a refund for the parking, but told me that all other compensation would need to come from the hotel. My attempts to contact the hotel for this have not been answered, thus here is the negative review I promised.
Why would anyone want to stay at this hotel when they clearly do not care for customers? You need to train your morning shift managers how to handle situations like this and not yell at the customers, esp when the hotel is at fault. This was a horrible experience, and it only involved parking. Pathetic service and did not take responsibility for their screw up. Do not reserve long term parking here and do not stay here.
- Official Description (provided by the hotel):
- Welcome to Comfort Inn & Suites Airport Dulles-Gateway. Leave your transportation needs to us, with our complimentary shuttle service to and from Washington Dulles International Airport. Our convenient location keeps you close to popular area attractions, including Dulles Expo Center and Redskins Training Park. We're also within walking distance to several eateries, such as Bertucci's and Logan's Steakhouse. During your stay, enjoy free WiFi internet access, breakfast, fitness center and business center. ... more less
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- Also Known As:
- Comfort Inn And Suites Airport Dulles-Gateway
- Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
- Comfort Inn Sterling
- Quality Inn Sterling
- Sterling Quality Inn
- Sterling Comfort Inn