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“Kind and thoughtful people still exist.” 5 of 5 stars
Review of Comfort Inn & Suites Airport Dulles-Gateway

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Comfort Inn & Suites Airport Dulles-Gateway
2.5 of 5 Hotel   |   45515 Dulles Plaza, Sterling, VA 20166   |  
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Ranked #1 of 15 Hotels in Sterling
Certificate of Excellence
1 review
“Kind and thoughtful people still exist.”
5 of 5 stars Reviewed March 7, 2013 via mobile

Jay and Velia took great care of us. We were stranded in the snow storm with no flights out. Jay knew none of us could get around in the snow he arranged and paid for Pizza and Noodles for all. Definitely a repeat.
Well done Jay and Velia

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review, March 11, 2013
Thanks for the review of your most recent stay with us. I am always pleased to read that we have satisfied the needs of our guests. We appreciate your comments and will do our best to continue to deliver the services you deserve and expect.

Sincerely,

Jay Javid
General Manager
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467 reviews from our community

Traveler rating
    336
    95
    23
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Madison, Wisconsin
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 5, 2013

Above average Comfort Inn, but much more reasonable rates than any other decent hotel I found in the Dulles area. If you need a warm bed and a decent breakfast before a flight out, this place will do just fine.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review, March 6, 2013
Thank you for taking the time to send us your feedback regarding your stay. The hotel management and staff work tirelessly to deliver the best overall hotel experience for each of our guest's and we are pleased to know that you enjoyed your stay.

Regards,

Jay Javid
General Manager
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Gaborone, Botswana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2013

After missing my flight and being grumpy for half an hour my spirits were lifted by the ambience of the whole hotel and the friendly staff that was not bothered by my check in time(1am), it has a quiet rustic homely feel to it.The room was very spacious and the mini kitchen was a bonus with the most amazing coffee I have ever tasted. It was such a comfortable place would be ideal for families.Unfortunately I missed my breakfast,overslept.Comfort Inn the name suites the place.
Great place!

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review, February 25, 2013
Thank you for your valued feedback. Your comments are definitely shared with the staff and these words certainly cement their outlook towards guest service.

Regards,

Jay Javid
General Manager
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Reston, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

What an extra bonus that a complimentary breakfast buffet is included. From hot eggs and bacon (or sausage) and make it yourself waffles to a quick yogurt and hard boiled eggs, not to mention the best coffee Especially if you add vanilla crime) you are set for the day. And if you need a quick snack try grabbing a mini muffin or pastry. There's even fun cereals for the kids and a juice dispenser.

Room Tip: Ask Velia for the room that best suits your needs. She knows the property very well and can put you...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review, January 24, 2013
Thank you for your positive feedback and complimenting Velia. We are glad you enjoyed your stay completely and that assures us that you will choose us again on your next visit.
Regards, Jay Javid
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Dulles, Virginia
1 review
4 of 5 stars Reviewed January 20, 2013

My friend and I stay here quite frequently and we truly enjoy the hotel but the staff is what makes this a great place. Velia is always very friendly, always smiling and seems to enjoy her job. It's a pleasure seeing her whenever we check in.

Room Tip: Go for the King Room, it is so convienent to use a sink, microwave and refrigerator! Also the rooms...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review, January 24, 2013
Thank you for taking the time to highlight Velia, who made your stay wonderful. I am glad you enjoyed your stay and look forward seeing you soon in the near future. Regards, Jay Javid
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San Bruno
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 5, 2013

We were a couple and a single friend looking for a room close to the airport for an early morning flight. We had a room with a king bed and sofa bed separated by a wet bar--frig, microwave, which gave some privacy. Room was ok for three and would be good for families. A well stocked breakfast started at 5:30 which was great. Shuttle to airport every half hour. We would stay here again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review, January 24, 2013
Thank you for your comments. We appreciate you taking the time to write about your stay. We appreciate you choosing our hotel and hope you will stay with us again in the near future. Regards, Jay Javid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2012

Stayed at this hotel while stranded in Virginia during Hurricane Sandy. My room was spacious, clean and comfortable, with no complaints there. Having a refrigerator was vital during my stay. The breakfast is standard fare, nothing special. The airport shuttle was very convenient. I made use of it several times during the trip to get food and make travel plan changes. The internet connection is reasonably speedy with no dropouts. Staff was very helpful, particularly Nina and Velia.

The only things that keep this from being an all-positive review is that the room rate rose significantly during my stay and the absence of nearby restaurants. I realize that the room rate probably had little to do with the people there and was probably based on room scarcity during the disaster, but it was enough to bring the hotel down a notch. Also, there isn't much to eat within walking distance of the hotel (I was without a car after the storm) other than a fast food outlet that is on the other side of a major highway with no crosswalk. I walked several miles to one of the other hotels in the area for dinner. Not ideal, certainly. Delivery would probably be a better option.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport Dulles-Gateway

Address: 45515 Dulles Plaza, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Sterling
#4 Romantic Hotel in Sterling
#5 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport Dulles-Gateway 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to Comfort Inn & Suites Airport Dulles-Gateway. Leave your transportation needs to us, with our complimentary shuttle service to and from Washington Dulles International Airport. Our convenient location keeps you close to popular area attractions, including Dulles Expo Center and Redskins Training Park. We're also within walking distance to several eateries, such as Bertucci's and Logan's Steakhouse. During your stay, enjoy free WiFi internet access, breakfast, fitness center and business center. ... more   less 
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Also Known As:
Comfort Inn And Suites Airport Dulles-Gateway
Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
Comfort Inn Sterling
Quality Inn Sterling
Sterling Quality Inn
Sterling Comfort Inn

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