Our connecting flight was cancelled due to Sandy. (We had booked this Comfort Inn ahead of time in case our International connection to domestic didn't allow enough time) The Inn is close enough to the airport. The room was spacious, well appointed with couch, refrigerator, microwave, wet bar, large LCD TV. The problem we had was that the staff were ill prepared to "manage" guests, etc. when the hurricane started to approach the area. There are restaurants in the area...but a couple miles away. They usually deliver...but, delivery, shuttle stopped while Sandy was raging. We asked the desk if they were going to open up the breakfast bar so stranded guests could get something to eat. The answer was NO! We were told that there was a vending machine with candy bars and sodas. We asked if the building was equiped with a generator in case the power went out. The answer was "I don't know". Fortunately, we didn't have a power outage. However, being stuck for 2 1/2 days with only breakfast available from 6-10 a.m. doesn't cut it when one doesn't have the means to leave to go somewhere for food. When we finally were able to rent a car (flights continued to be cancelled) we had to wait for "on the hour" shuttle service to go back to the airport. There were quite a few "stranded" guests at the hotel. It would have made all the difference in the world if management would have typed up something to sslip under guests doors, or at least post out at the desk. The desk staff simply acted as if it were any day...and not one where thousands of peoples lives were being altered...No compassion or consideration. A simple update for the guests and some granola bars, yogurt, or pieces of fruit would have garnered a lot of goodwill in a very stressful time for travelors.
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- Also Known As:
- Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
- Comfort Inn And Suites Airport Dulles-Gateway
- Comfort Inn Sterling
- Quality Inn Sterling
- Sterling Quality Inn
- Sterling Comfort Inn