AVOID THIS PLACE LIKE THE PLAGUE. Recently stayed for about 9 days at this particular location and it was a fiasco from the get go. Issues with my card had me on the phone going back and forth with the manager and my reservation rep for about three hours. I finally got to my room, a reserved "non smoking" room, and it stunk to high hell of smoke. There was a sign that said no smoking, but it was on a smoking floor and obviously people had smoked in it before. So I complained to the manager, and he said there was nothing he could do about it. He stated it was a smoking floor blah blah blah. So all of my clothes eventually picked up the disgusting smell and everything else acquired it throughout the week as well. My bedsheets were always damp from I don't know what but the cleaning staff only cleaned and changed sheets on Fridays so I was SOL again as the manager basically put it to me. I would have continued to fight over a better room and new sheets had I not been down for orientation for a new job and needed my sleep after long days of training, briefing, and more training and briefing. So there I was wearing brand new business clothes stinking of smoke after a night's sleep in damp, or moist rather, sheets. I felt disgusting, smelled disgusting, and was absolutely disgusted with the hotel and the laughable attempt at customer service. To boot, my car was hit overnight by another car on the premises. I had no time to call the police as I had to go to work. I eventually made it to the hotel manager who did nothing to help me at all once again. AVOID THIS PLACE LIKE THE PLAGUE
- Also Known As:
- Suburban Extended Stay Sterling
- Extended Stay Sterling
- Sterling Extended Stay
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