We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Erik_D20147” 5 of 5 stars
Review of Candlewood Suites Hotel Sterling

Save Saved
You added Candlewood Suites Hotel Sterling to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Candlewood Suites Hotel Sterling
2.0 of 5 Hotel   |   45520 East Severn Way, Sterling, VA 20164   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #7 of 15 hotels in Sterling
1 review
“Erik_D20147”
5 of 5 stars Reviewed January 24, 2014

I always enjoy staying here everyone knows my name I feel like a valued guest. I price is fair and the rooms are great. Great staff I feel like its a family run business witch is nice. I enjoy the free coffee and they offer a DVD player witch you don't see much these days. I would highly recommend this hotel to anyone. I look forward to staying here in the future. ...

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, February 14, 2014
Dear Eric,

Thank you for reminding us that we are still on of the establishments out there that give you that "family and home" feeling! We take pride in our hotel and service and are thankful that it is well noticed! We look forward to serving you again.

The Candlewood Suites Sterling Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

91 people have reviewed this hotel

Traveler rating
    52
    21
    12
    3
    3
See reviews for
14
10
18
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Richmond, Virginia
1 review
4 of 5 stars Reviewed January 22, 2014

I have been staying at this location for the past several months. Its a very convenient location. There are shops and restaurants close by. The service at this location has been very consistent. There is also commodities like a washing area and gym. My only complaint is that there is always upgrades happening so don't lean up against the walls if you don't want your clothes stained. Over all its a great place to stay.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 24, 2014
Dear Lost and Found RVA,

Thank you for your positive comments about our hotel. We love that we are so close to the Dulles Town Center Mall and many shops restaurants. We do apologize about the renovations and paint on the walls. We are trying to upgrade our hotel to make our guests more comfortable. We will be getting new public area carpet and guest room kitchens in the near future. These should not have any impact on the day to day operations and rest for our guests!

We look forward to serving you again the future!

Thank you,
The Candlewood Suites Sterling Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narrows, Virginia
1 review
5 of 5 stars Reviewed January 16, 2014

I love this hotel. I stay here every week for work and been here for 5 years
The hotel staff is the best and friendliest if ever met. Just love that you can cook your own food and that walmart is in walking distance. The hotel is very quite and here hardly any noise. The staff and Managers will go out of their way to help you out if you need help with anything. This is the only hotel I can call Home

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 24, 2014
Dear Etiene,

Thank you for choosing to call our hotel your Home Away from Home. Being on the road can be difficult enough, especially when your accommodations are less than satisfactory. So we are so happy that you have found a place to sleep well, and cook your own meals whenever you desire. And yes, so convenient that the Super Walmart is walking distance in case you need that last minute ingredient!

Our staff looks forward to serving you and your team for the next 5 years!

Thank you,
The Candlewood Suites Sterling Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiyoda, Japan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2013

My stay over the last two months has been nothing short of exemplary. The staff and management have been always there to help and support me during my stays.

I can't remember when I have had a better experience or met a group of people tat are so genuinely concerned with the welfare and comfort of their guests.
I plan on making this site my home away from home when I am in the area.

Andrew M. Newhart CTO
NCS Data Systems
Chicago IL
888-637-9410

Room Tip: All the room in the location are clean and quiet. The suites have a separated bedroom making a coupl...
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 24, 2014
Dear Andy N,

Thank you so much for your wonderful comments about our staff. We love to hear the positive feedback that our jobs are so important to keeping our guests comfortable!

We will look forward to serving you again in the future!

The Candlewood Suites Sterling Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2013

I have nothing but nice things to say about Candlewood. The rooms are clean, spacious and the staff is great, especially Rosa who went out of her way to make me feel welcome! I would definitely stay here again!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 24, 2014
Dear Tracy K,

Thank you for your great comments about our hotel! We love that Rosa is still with us, she has been with the hotel for over 4 years and look forward to her being here many more.

Our housekeeping team loves to hear the feedback the their rooms are always super clean! Thank you so much!

We look forward to serving you again in the future.

The Candlewood Suites Sterling Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2013

Northern Virginia near Dulles seems to be an area of massive developments - blocks of houses or corporate headquarters. My room was better equipted than some of the places I have called home and it felt more like living in an older apartment building. The staff is wonderfully friendly - particularly Rosa, at the front desk, who gave me insider directions to the great local restaurants. I hope we go back here again!

Room Tip: I always like upstairs.
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 24, 2014
Dear Taft K,

Thank you so much for your comments about our hotel and staff. We do pride ourselves on providing the most excellent service!

We love that we are walking distance to the local grocery and shops. We will look forward to serving you again in the future!

The Candlewood Suites Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 22, 2013

I have stayed at this location multiple times for several days each trip. It is an older hotel that offers nothing special. The rooms are basically clean but not sparkling. The furniture is old and tattered and the carpets are dirty but we work a dirty job so I guess it is not a problem for me and my crew. We like the full size kitchens and especially like the grills that are available outdoors.

I have stayed in Candlewood Suites in other towns. This one has a particularly young staff. Many of the staff members are very nice and helpful knowing that we are from out of town and unfamiliar with the area. The morning manager is both kind and professional. One of the younger, newer staffers, Puneet, is quite playful with the guests. I have witnessed this several times and find it uncomfortable and unprofessional. We work long hours so I've been unable to meet most of the staff.

Overall, it is a good hotel for my type of work and the location is convenient to the adjacent highway. I will continue to stay here for work purposes when in town, but I do not believe I would bring my family here.

Room Tip: Ask for an upgrade to the one bedroom suite. The extra living space is well worth it.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review, November 25, 2013
Dear "Always Moving J"

Thank you so much for your comments! We always appreciate comments, for this is how we can continue to improve our hotel and services. We are listening, as we are in the process of hotel renovations, this will include carpet, kitchen and bath facing, bedding, furniture, and a few other items.

I'm glad that our staff were able to provide you with knowledge about the area. We do have a few new staff members and we want to be sure that each guest is provided with the best customer service and professionalism. I have been here for 9 years, and with the brand for 13, we continue to pride ourselves on our excellent customer service.

I have always encouraged our guests to contact me at the hotel directly if they feel that we have not been fulfilling our customer service commitment. Thank you again for your comments and we hope to speak with you directly in the future.

Laila Oinas
General Manager
703-674-2288
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Candlewood Suites Hotel Sterling? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Hotel Sterling

Address: 45520 East Severn Way, Sterling, VA 20164
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#6 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Hotel Sterling 2*
Official Description (provided by the hotel):
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Orbitz, Tingo, BookingOdigeoWL, Despegar.com, Agoda, Hotels.com, Priceline and Venere so you can book your Candlewood Suites Hotel Sterling reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites

Owners: What's your side of the story?

If you own or manage Candlewood Suites Hotel Sterling, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.