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“Terrible service” 1 of 5 stars
Review of P.F. Chang's

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P.F. Chang's
21078 Dulles Town Cir, Sterling, VA 20166
703-421-5540
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Ranked #46 of 206 Restaurants in Sterling
Restaurant details
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Terrible service”
1 of 5 stars Reviewed January 17, 2014

There was no evidence that a manager was working that evening, and nobody stopped by our table to ask if we were happy. The waitress brought our food, but then we had to wait for plates to eat while our food cooled. The waitress was too busy talking to coworkers and a couple at a nearby table to keep our drinks filled, and brought back an empty folio instead of the check and my credit card, which I had to find her and request. There were no napkins or flatware on the table, and we had to get these ourselves from another table. Also, they put information on the bill about providing feedback, but then the waitress kept the bill. It would be better if this information were on the customer receipt.

The food was OK, but the service was unacceptable because nobody seemed to be paying attention to details of satisfying customers.

  • Visited January 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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12 reviews from our community

Visitor rating
    4
    4
    3
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Leesburg, Virginia
Senior Contributor
30 reviews 30 reviews
22 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Consistent flavors”
4 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

Remember it's not authentic Chinese, it's Bistro. They're normally consistent with their dishes but their service could use some help. Inattentive and not very knowledgeable. Or get take out.

Visited October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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