After you stay here you will probably never be satisfied with customer service anywhere else ever again. Everyone I encountered at this hotel, whether it was front desk, back office, breakfast staff or the drivers, everyone was incredibly friendly and highly professional. It was a pleasure to walk through the lobby as each time you would receive a genuinely friendly greeting that always cheered me up. The hotel itself is spotlessly clean and well cared for. I really couldn't fault it (although the fitness room was fairly basic). When business brings me back to Sterling/Washington - this hotel will always be my choice from here on in.