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“Great service and comfy beds!” 5 of 5 stars
Review of Hampton Inn Dulles-Cascades

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Hampton Inn Dulles-Cascades
2.5 of 5 Hotel   |   46331 McClellan Way, Sterling, VA 20165   |  
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Ranked #2 of 15 Hotels in Sterling
Certificate of Excellence 2014
GreenLeadersGold level
Austin, Texas
1 review
“Great service and comfy beds!”
5 of 5 stars Reviewed March 18, 2014

I came to the Dulles Airport area on business and ended up booking here because other hotels closer to my meetings were booked. I am so happy they were booked! This hotel has great service and go above and beyond! Everyone has this attitude from Eric (manager ) to Eduardo and Tilma at the front desk to Mo the driver, I felt like I had my own personal staff!! Also the rooms are spacious, good shower pressure and super comfy bedding which I never find unless staying in a $200+ per night room. All this for under $130 a night!! I highly recommend!

Stayed March 2014, traveled on business
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267 reviews from our community

Traveler rating
    176
    68
    11
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
hillsborough, United States
1 review
2 of 5 stars Reviewed March 17, 2014

We ordered roll away bed and it was not in the room upon arrival. Difficult time getting it and the manager was rude to my wife. The hotel was full and prepared to handle the volume of people at breakfast, was not well stocked and did not restock at the end.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesCascade, General Manager at Hampton Inn Dulles-Cascades, responded to this review, March 19, 2014
Dear Robert S D,

Your comments and feedback during your recent stay are greatly appreciated. I will use these as discussion topics with my team at our staff meeting next week.
We should always be checking reservation comments for additional needs prior to your arrival. Anticipating what our guests need is part of exemplary customer service.
Moving into our busy group season, I am coaching our staff on how to better prepare and handle busy breakfast hours. This is in conjunction with extending breakfast service, as you noted.
I apologize that the service during your stay was lacking, and we hope that we can “wow” you during your next trip to the DC area.

Rebecca Leo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, United States
1 review
4 of 5 stars Reviewed March 12, 2014

We like staying there because our kids live within walking distance in nearby housing. The plaza near by offers a great chance to get out for a morning run, or shop, or go to eat with may options and choices. The morning breakfast has hot items and fresh fruit, and the coffee is always on. Our room was very quiet, so sleeping was not difficult. The heating system is quiet, too - an added plus.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling, Virginia, USA
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 8, 2014

I've never never had such a bad experience with an employee at an hotel. We had a problem at home with the heat and reserved a room online to this nearby hotel to spend the night while waiting for the heat to be fixed the next day. The young lady handling the check-in was exceptionally rude and disrespectful. As an Hilton Gold member who have at least 30 stays every year in an Hilton hotel, I know what Hilton's good service is and expect to be treated with consideration. That was not the case here.
In general the hotel is average at best. The mattresses are not comfortable at all and need to be replaced.

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesCascade, General Manager at Hampton Inn Dulles-Cascades, responded to this review, March 13, 2014
Dear Ahanoubon ,

First, I want to sincerely apologize on behalf of my team, for the unsatisfactory interactions you have encountered with my front desk staff. I want to assure you that by no means do I find this level of service acceptable - we especially strive to provide great service for our loyal Hilton Honors members.

I will immediately be addressing this lack of service with one-on-one meetings for each of my front desk staff.

Your next interaction with the Hampton Cascades team will be a positive one and if for any reason it is not please feel free to contact me directly.

Rebecca Leo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia beach, va, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 3, 2014

this is a very nice hotel. I particularly liked that the heat/Air system worked very well for me. I like my room at 65º or lower for sleeping and was able to have that. ( it was cold out, so I was pleased that they didn't have the heat pre-programmed w/o any control for the guests). The breakfast was good, and it changed each day to provide variety.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 21, 2014

Caitllyn the Assistant General Manager was awesome in helping us with our Infosec conference room all the students taking the CCNP Boot camp were very happy with the service and even though it snowed the restaurants were so close it was easy to get food and drinks in walking distance. Logan's (stake road house ) was across the street and Ma halo was 2 and half minute walk. Starbucks and Robeks was right there too..

Room Tip: 6 th floor is you can get it all the cleaning ladies are quick to help you
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

I resided with the hotel for 12 days and the accommodations were awesome. The rooms are clean, the food was great and most of all, the hotel manager ensured our my every need was met! All the staff members had great attitudes and smiled all the time.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Dulles-Cascades

Address: 46331 McClellan Way, Sterling, VA 20165
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Sterling
#1 Family Hotel in Sterling
#3 Business Hotel in Sterling
#3 Green Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Dulles-Cascades 2.5*
Number of rooms: 152
Official Description (provided by the hotel):
Located near Dulles International Airport and close to all of Washington DC's attractions, you'll find the brand new Hampton Inn Cascades. Nestled in the heart of the Cascades Town Center, you'll find an abundance of restaurants, shops and entertainment opportunities just a short walk from the hotel's front door. ... more   less 
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Also Known As:
Hampton Inn Dulles-Cascades Hotel Sterling
Hampton Inn Sterling
Sterling Hampton Inn

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