Hampton Inn Dulles/Cascades -
I regret to say this stay was not up to par for a Hilton brand and I am quite disappointed with the facility.
There were personnel issues during our stay which led to my party not receiving adequate service on a number of occasions.
We had constant problems with our room keys not working, almost ever day. Our room was reasonably clean, but the towels were old and worn, and rough on your skin.
Even when our keys would work for our room, they did not work for the fitness center or pool area. We had to return to the desk multiple times to get keys that functioned throughout the facility.
Additionally, we would have to ask for simple things to be replaced in our room that housekeeping should have noticed without having to be reminded.
Another major drawback for our trip was the inappropriate actions and attitude of Chinese tour groups that flooded the hotel. They were disrespectful to both guests and hotel staff, and there were numerous issues regarding basic hygiene that you typically only see third world countries.
They would turn their televisions up almost as loud as possible, and would not lower the volume even after multiple calls to the front desk. At breakfast, the tour groups would descend upon the dining area and leave it as though a tsunami had struck the area with trash, debris, wasted food, and spilled drinks.
It was so bad that even trying to exit the elevator each morning to go to my work site became a struggle as the foreign visitors would try to force their way onto the elevator before the current occupants exited.
Lastly, there was one thing that was unforgivable. Road warriors know how to interpret the comments and rating of hotels on sites like Hotwire and determine what hotels are actually being offered prior to booking your trip.
I have a disability, and it is important to me that there is a hot tub or jacuzzi at each facility where I stay for an extended visit. I had a friend from Sterling personally go by and look at the facility prior to my booking and he saw the sign for a whirlpool. Unfortunately, that area is behind two keyed doors, and he had to rely on the integrity of the hotel to honestly post what services were available.
Attached you will find a an image I took with my mobile phone on 11/25/13 (verified with a copy of the front page of USA Today) showing the sign being posted on the wall of the Hampton Inn.
There is not only no whirlpool, they have filled it with cement but have never removed the sign from the hallway off the lobby. This constitutes a breach of contract for facility services.
Do not be anywhere near the elevators. There is a constant flow of people at all hours, and the tou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear William S.,
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Thank you for your feedback regarding your recent stay with us. I truly apologize that the level of service did not meet your expectations. I certainly do not find this acceptable and have addressed your concerns with my team. My Chief Engineer has added checking all locks and hardware to his preventative maintenance checklist. My Executive Housekeeper has met with the room attendant who was servicing your room and I, personally, have had the Jacuzzi sign removed from the directional template located in the hallway of the lobby. Again, thank you so very much for sharing your experience with us and providing valuable information as to how we can improve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.