Their shuttle service to/from the airport is horrible. When you land at the airport and call them to be picked up, they will tell you it will be there in 15 minutes. It won't. It will be there in 30-40 minutes. After you've waited 20 minutes, you'll call them to ask about the driver's whereabouts, and they'll give you a scripted, "He's 2-3 minutes away." More lies. When I checked out, the van driver left without me, so they found another driver 10 minutes later who got lost on the way to the airport, which made me even later. I've stayed here about 30 nights in the last 6 months only because the company I work for has chosen this hotel. I've stalled on putting up a review time and time again, but since I haven't had anything other than the experience I described the last 5 times I've stayed here, I had to write the review to let others know. Also, make sure they don't shove you in a handicap room if you're not handicap. Just trust me on this one. The manager told me he was fully booked that night when I checked in at 5pm. He put me in a handicap room with loud noises in it. He said it was all he had, but after I said I can't sleep in the room with all the noise, he found a non-handicap room. I thought all he had was the bad handicap room? It's hard to get anyone behind the desk to tell you the truth on anything.
- Official Description (provided by the hotel):
- Located near Dulles International Airport and close to all of Washington DC's attractions, you'll find the brand new Hampton Inn Cascades. Nestled in the heart of the Cascades Town Center, you'll find an abundance of restaurants, shops and entertainment opportunities just a short walk from the hotel's front door. ... more less
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- Also Known As:
- Hampton Inn Dulles-Cascades Hotel Sterling
- Hampton Inn Sterling
- Sterling Hampton Inn