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Hampton Inn Dulles-Cascades: Traveler Reviews

2.5 of 5
46331 McClellan Way, Sterling, VA 20165
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Hampton Inn Dulles-Cascades
Ranked #5 of 15 hotels in Sterling
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96 reviews from our community

    Trip type
Traveler rating
    59
    28
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Date Rating
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
“Comfortable stay”
5 of 5 stars Reviewed February 6, 2013

The staff was accommodating and the rooms were clean. I had a 1 night brief stay. The mini-fridge was a great feature, and the beds were soft and easy to sleep on. Large breakfast buffet in the morning - the waffles were great, and the hot bar also featured cheesy omelets. If in the area, I would stay at this hotel again.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask Jon S about Hampton Inn Dulles-Cascades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Left with a frown”
3 of 5 stars Reviewed February 3, 2013

My experience is somewhat rare, I'll admit. We had a 1-night stay and paid for an upgraded whirlpool king room. Of course it had to happen, but the whirlpool sounded like a train so we couldn't use! I could go into details but the important thing thing is that, in the end, the hotel did nothing for us. No corrective action, no apology, or what could have been the easiest, no crediting back the upgrade cost. As a status HHonors member I reached back through corporate, who attempted to relay to the GM that we had a problem with our stay, but apparently management ignored that message.

But, more general:

Pros: a very clean feeling to the room and property, and excepting the above, staff was quite accommodating
Cons: the shower dimension was actually 32 by 32 inches (I 'measured' using their two inch tile) and breakfast was par to slightly less than par for Hampton Inn level.

It's an inexpensive hotel and respectably clean. For many that is enough. For our experience though, I'll never go back.

Room Tip: Stay away from whirlpool upgrade.
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask GrizzTravel about Hampton Inn Dulles-Cascades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesCascade, General Manager at Hampton Inn Dulles-Cascades, responded to this review
February 12, 2013
Hello GrizzTravel,

I sincerely thank you for your feedback regarding your stay with us in early February. I was very disappointed after reading your review as these comments are not typical of the Hampton Cascades.

Through recent feedback, I have identified a need to reinforce training with my front desk team. I have adjusted my schedule so that I am present at the desk during our busiest times to ensure the delivery of consistent quality service.

I am confident that the experience you encountered will not re-occur in the future. If you have any further concerns or are interested in coming back to the area please do not hesitate to contact me.

Sincerely,
Rebecca Leo General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
“Front desk staff are rude and careless.”
1 of 5 stars Reviewed February 1, 2013

The staff are extremely rude. Even when you call they give you a very cold response.

I have stayed at this hotel several times because of the location. The hotel is overpriced, and appears to have contracts with airliners and corporations so the hotel doesnt care about individual guest and has the "we have nothing to loose" attitude.

If the location is not a reason to pick this place, then dont.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Ask Geegee M about Hampton Inn Dulles-Cascades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesCascade, General Manager at Hampton Inn Dulles-Cascades, responded to this review
February 6, 2013
Hello Geegee M,

I want to sincerely thank you for your feedback regarding what you have experienced during your stays with us at the Hampton Inn Cascades, specifically the interactions you have encountered with my front desk.

I want to assure you that by no means do I find this level of service acceptable. I pride myself on my hotel’s ability to serve our guests.

I was truly embarrassed by your comments. I do not receive many negative comments about my staff but I did find it concerning that you felt this “rudeness” was not an isolated incident.
I have already met with my Front Office Manger and my front desk team in regards to your comments. In addition, I have scheduled one on ones this week where we will be reviewing guest relations, courtesy, and friendliness, just to name a few.

Your next interaction with the Hampton Cascades team will be positive one and if for any reason it is not please contact immediately.

If there is anything I have missed or anything else you would like to share, please do not hesitate to contact me.

Sincerely,

Rebecca Leo
General Manager Hampton Inn Dulles/Cascades
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, FL USA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Clean and comfy”
4 of 5 stars Reviewed January 2, 2013

Typical Hampton experience. Clean room, fresh clean bed, good breakfast, free internet, and friendly staff. Hotel hallways and elevators could do with a good cleaning and update. Bathroom was a bit spartan lacking the wood and nicer touches of newer or remodeled Hamptons. Very loud air intake hidden behind industrial bulbs. VERY loud and could be heard in the bedroom. Never shut off.

Hotel located across from a Logan's Roadhouse. Grocery store and tons of shops and restaurants about a 10 minute walk.

Airport shuttle was quick. Check-in was flawless.

Overall very pleased

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask PensacolaGuy61 about Hampton Inn Dulles-Cascades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
1 review
“Wonderful Stay!”
5 of 5 stars Reviewed December 17, 2012

This past weekend I had a great experience at this hotel! First off, the staff was super friendly and check-in was a breeze. The location was super convenient to both the Dulles Airport and also tons of shops and restaurants. Parking was ample and easily accessible. We had a clean, comfortable room (the bed was awesome, I didnt want to get out of it!). The room was nice and also included a mini fridge and microwave which was a bonus. But by far, the best part was the huge complimentary breakfast we enjoyed. I will certainly stay at this Hampton Inn again!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Jen D about Hampton Inn Dulles-Cascades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Dulles-Cascades

Also Known As:
Hampton Inn Dulles-Cascades Hotel
Hampton Inn Dulles-Cascades Hotel Sterling
Hampton Inn Sterling
Sterling Hampton Inn
Address: 46331 McClellan Way, Sterling, VA 20165
Phone Number:
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool
Hotel Style:
#2 Onsen Hotels in Sterling
#6 Family Hotels in Sterling
#11 Business Hotels in Sterling
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Located near Dulles International Airport and close to all of Washington DC's attractions, you'll find the brand new Hampton Inn Cascades. Nestled in the heart of the Cascades Town Center, you'll find an abundance of restaurants, shops and entertainment opportunities just a short walk from the hotel's front door. ... more   less 
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