My experience is somewhat rare, I'll admit. We had a 1-night stay and paid for an upgraded whirlpool king room. Of course it had to happen, but the whirlpool sounded like a train so we couldn't use! I could go into details but the important thing thing is that, in the end, the hotel did nothing for us. No corrective action, no apology, or what could have been the easiest, no crediting back the upgrade cost. As a status HHonors member I reached back through corporate, who attempted to relay to the GM that we had a problem with our stay, but apparently management ignored that message.
But, more general:
Pros: a very clean feeling to the room and property, and excepting the above, staff was quite accommodating
Cons: the shower dimension was actually 32 by 32 inches (I 'measured' using their two inch tile) and breakfast was par to slightly less than par for Hampton Inn level.
It's an inexpensive hotel and respectably clean. For many that is enough. For our experience though, I'll never go back.