We stayed at this hotel at the end of our vacation. The next day we were to fly out of Dulles. The staff was kind and helpful. The hotel is in good condition. Our room faced the highway but we could not hear the traffic. The morning we were to check out, we wanted our children to swim in the pool, to use some extra energy before heading to the airport. The pool was closed all day for cleaning. We explained that we chose the hotel mainly to have the kids swim. The staff cleaned the pool for us in less than an hour and then delivered a plate fo cookies to us to take with us to the airport. We did not complain about the pool, only expressed how we had hoped to swim. Great customer service for sure. Next time we fly out of Dules we will stay in this Hampton Inn. They won us over with their service.