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“Decent place” 4 of 5 stars
Review of BEST WESTERN Dulles Airport Inn

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BEST WESTERN Dulles Airport Inn
2.5 of 5 Hotel   |   45440 Holiday Drive, Sterling, VA 20166   |  
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Ranked #10 of 15 hotels in Sterling
GreenLeadersPlatinum level
Ghent, Belgium
Top Contributor
185 reviews 185 reviews
128 hotel reviews
Reviews in 143 cities Reviews in 143 cities
69 helpful votes 69 helpful votes
“Decent place”
4 of 5 stars Reviewed August 18, 2009

We booked this hotel as a base to visit DC, because we couldn’t find anything that’s affordable and decent in the city. It proved to be a rather good choice, at least if you don't mind driving to the nearest metro station and taking the metro to the city. The room was clean and the complimentary breakfast better than in other BW’s. The free internet was great, but I think it'd be better to limit people's time because some guest take advantage of it.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at BEST WESTERN Dulles Airport Inn, responded to this review, August 25, 2009
Dear MikeV84,
Thank you for your review of your recent stay at the Best Western Dulles Airport! We appreciate the time you took to give us your feedback!

We are happy you enjoyed your stay with us and felt that the Best Western is a good value and offered amenities that fit your needs! We understand your frustration with the internet availability. Most of the time, guests bring their own computers so ours are rarely used, therefore that is why there is no time limit. However, thank you for bringing this to our attention as it is a valid point and we will look into this concern.

Thank you again, and we hope to have the opportunity to serve you again!

Yours in Hospitality,
The Best Western Dulles Airport Team
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 2, 2009

My parents stayed at this Best Western on their way to Dubai and I stayed with them on our way out of Dubai back to SFO. Clean and efficient. Free hotel shuttle to the hotel and then back to the airport. Free wi-fi and broadband. Free breakfast in the morning. It might just be because we am coming back from Dubai, but we stayed in what the tripadvisor calls a five-star hotel and we had none of these amenities! It was great for what it was, we needed a quiet, clean place to crash and the extras were a great relief!

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at BEST WESTERN Dulles Airport Inn, responded to this review, August 4, 2009
Dear Dubaiisgaudy,
Thank you very much for taking time to post a review about your recent stay at the Best Western Dulles Airport! We appreciate the time you took to give us your feedback!

We are happy to know that you had a good stay with us and that our hotel provided you with the comfort and amenities you needed when returning from Dubaii. That is a long trip and you must have been exhausted!

We are very proud of our staff and happy to be able to offer the amenities such as breakfast and internet service free to our guests.

We hope you will stay with us again if your travels bring you to the Northern Virginia area.
Again thank you for your time and your business!

Warm Regards,
The Best Western Dulles Airport Team
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Florence, CO
Top Contributor
63 reviews 63 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 2, 2009

Overall this hotel was a pleasant surprise. The rooms were clean and quiet. The staff was polite and accommodating. There is a pleasant outdoor seating area. The location is convenient to Dulles airport. The breakfast selection and quality was good. The wired Internet access is free and works well. Pricing was competitive for the area. I will stay here again.

Stayed June 2009, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at BEST WESTERN Dulles Airport Inn, responded to this review, July 24, 2009
Dear BackRoadBruce,
Thank you for posting a review about your recent stay at the Best Western Dulles Airport!

We are thrilled you enjoyed your experience with us, we hope to see you again soon!

We appreciate the time you took to give us your feedback!

Warm Regards,
The Best Western Dulles Airport Team
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Virginia
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 23, 2009

I booked this hotel for a client staying one night before flying out of Dulles on an early AM flight. The hotel changed their reservation from a king bed room to a 2 double bed room without any notification to myself or the client. Upon arrival and questioning the change, the client was told that room types are not guaranteed (not true) and that they were overbooked and couldn't make any changes. A very long story short, service was terrible there for both the client and myself, who called to try to remedy the situation for them and was given the same ambivalent attitude. Try another Dulles hotel if you're in the area looking for an overnight stay.

  • Stayed April 2009, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at BEST WESTERN Dulles Airport Inn, responded to this review, May 12, 2009
Dear DizTravelMom,

Thank you for posting a review for the Best Western Dulles Airport. We appreciate your feedback and take all our reviews very seriously.

Having said that, we are extremely regretful you and your client were not happy with your stay at the Best Western Dulles Airport. We take customer/guest satisfaction very seriously and are looking into the details of your review to prevent this from happening in the future.

Unfortunately during your stay we had our largest group ever with us at the hotel. While trying to service their needs we admittedly fell short in other areas, such as your situation. All the more reason we appreciate your feedback so we can continue to improve our customer service especially while balancing many different guests in our hotel. We sincerely apologize to you and your client.

Again, thank you for the time you took to post your review and we do hope to have the pleasure of serving you again.

Sincerely,

The Best Western Dulles Airport Team
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Austin, TX
Top Contributor
93 reviews 93 reviews
87 hotel reviews
Reviews in 78 cities Reviews in 78 cities
239 helpful votes 239 helpful votes
3 of 5 stars Reviewed July 20, 2007

I stayed here this week on a business trip where I flew into Washington Dulles. This showed as being very close, and the rates were the best around ($179 mid-week; didn't try Priceline), so I went ahead and booked. The hotel is very close to IAD, only about 10 minutes, but as other reviewers have said, it is not easy to find. You can see the big marquee from the highway, but the Mapquest directions, and Hotel website directions aren't accurate. You need to take the first exit you see, right past that marquee, then turn right at the light, then turn right and go through the construction parking lot or go straight around some office buildings to get to the Hampton - and the sign in front of the hotel is hidden, so if I hadn't seen the hotel picture on the website, I wouldn't have known to stop here.

The hotel is one of the oldest Hamptons, I didn't realize that all the rooms were EXTERIOR access; I don't like that, but there is a way to find that out if I had researched more. But - style notwithstanding - the hotel was clean, efficient, and staff-friendly enough to make the stay worthwhile. I'm just not big on the hotels with exterior-entry doors. The hotel is also undergoing an extensive renovation (but the new parts didn't look much different from the old parts on the outside) - I guess really redo to all the interiors of the rooms. They didn't increase the size of the rooms though - like older Hamptons, smaller than the newer ones, but not unacceptable. They had a small table with two chairs between the bed and the window and that was it. Also - they had the window unit air conditioner that runs frequently, but at least it's controlled by a thermostat on the wall, not the "Low Cool-High Cool-Stop" options there on the unit like the older ones.

The staff were very courteous and helpful, providing directions and printing them out for me. I'm not sure what other reciprocal privileges there are with the Holiday Inn across the street, but I did get a restaurant coupon at check in that I used and made the dinner affordable. The Hampton does have an exercise room - it's one of the old rooms that they outfitted with a treadmill, stationary bike, etc.

The area is nice enough, but nothing within walking distance (except the Holdiay Inn and a Shell gas station); so if you want to go shopping or out to eat you need to drive. The location (once you get on 28) is very convenient - just a mile or two off the Dulles Airport road and tollway (267). The common lobby area is nice and clean, and they had a good array of breakfast items, and decent seating capacity. They also had the baked cookies at the front desk around 6pm - nice touch. The grounds are kept fairly clean as well, freshly paved parking lot, and there is an area right off the main entry that has picnic tables so you can sit outside if you want.

So, the rate was far enough below other hotels in the area that I would consider staying here again. But, if you prefer a hotel with elevators (I don't believe this property had any elevators - they did have handicap-specific rooms on the first floor - the map that the hotel provided shows 4 of them), indoor hallways, etc., I'd figure on paying a little more and stay elsewhere.

  • Liked — Proximity to IAD, 28, and 267
  • Disliked — Felt like I was staying in a motel from about 25 years ago (not like a newer Hampton hotel)
  • Stayed July 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at BEST WESTERN Dulles Airport Inn, responded to this review, June 4, 2009
Dear Travel_Reviewer20,
Thank you for posting a review for your stay with us. I believe when you stayed here the hotel was a Hampton Inn. We renovated the hotel and it is now a Best Western.

We understand your frustrations with the directions and the signage of the hotel. We are currently working on updating our directions to the hotel as well as having better visual signage along the road to help our guests get to the hotel without any trouble.

Now that we are a Best Western, we invite you to come and stay with us again! We definitely provide an incredible value with a sincere and friendly staff.

Thank you again for your feedback,
The Best Western Dulles Airport Team
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Elmhurst, New York
Top Contributor
108 reviews 108 reviews
104 hotel reviews
Reviews in 68 cities Reviews in 68 cities
295 helpful votes 295 helpful votes
4 of 5 stars Reviewed December 30, 2006

I booked this hotel on Priceline at at fantastic rate of less then $40. It was a little tricky finding the hotel, especially at night, I suggest you have it mapped out. Check in was quick. The room was very clean and comfortable. A hot breakfast is included, which makes the value even better. I would recommend the Hampton Inn if you plan to stay near Dulles Airport.

  • Liked — Breakfast
  • Stayed November 2006, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at BEST WESTERN Dulles Airport Inn, responded to this review, June 4, 2009
Dear NY11373,
Thank you for your review of the Best Western Dulles Airport! Since your stay with us we have renovated the hotel and have become a Best Western. You will still find the same friendly and courteous staff and delicious breakfast!

We realize it may be frustrating to find us and are in the process of placing signs along the road so it is easier to get to the Best Western Dulles Airport!

We hope you will come and see us again!

Warm Regards,
The Best Western Dulles Airport Team
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Atlanta, GA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed September 14, 2006

This place is a dump and they know it. They are capitalizing on the location to the airport, but I'd sleep in my rental car next time before staying here again. Hilton is building a brand new Hampton Inn one block away, and they should just close this one down ASAP to avoid losing loyal customers. I am an HHonors diamond member and I have stayed in a lot of Hilton properties, this is not a Hilton calibre hotel.

  • Liked — Proximity to Dulles Airport
  • Disliked — Everything else!
  • Tips/Secrets — Pay more and be comfortable somewhere else
  • Stayed July 2006, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Managment at BEST WESTERN Dulles Airport Inn, responded to this review, June 4, 2009
Dear David_Thompson,
Thank you for posting a review of the Best Western Dulles Airport! We appreciate your feedback.

Since your stay with us, we have renovated our hotel and have become a Best Western. We offer comfortable and affordable rooms with a lodge atmosphere. An inviting sitting area in the lobby welcomes you to relax and unwind while enjoying a hot cup of coffee.

We hope you will visit us again now that we are a Best Western. Our staff looks forward to serving you!

Respectfully,
The Best Western Dulles Airport Team
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Additional Information about BEST WESTERN Dulles Airport Inn

Address: 45440 Holiday Drive, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Sterling
#2 Green Hotel in Sterling
#7 Family Hotel in Sterling
#13 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Dulles Airport Inn 2.5*
Official Description (provided by the hotel):
The Best Western Inn Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. This Dulles Airport hotel is conveniently located near area attractions, such as Chantilly Dulles Expo Center, Wolf Trap Center for the Performing Arts and the National Air and Space Museum Steven F. Udvar-Hazy Center. ... more   less 
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Also Known As:
Best Western Dulles Airport Hotel Sterling
Hampton Inn Dulles
Dulles Best Western

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