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“Convenient location” 3 of 5 stars
Review of BEST WESTERN Dulles Airport Inn

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BEST WESTERN Dulles Airport Inn
2.5 of 5 Hotel   |   45440 Holiday Drive, Sterling, VA 20166   |  
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Ranked #10 of 15 hotels in Sterling
GreenLeadersPlatinum level
'the world
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
“Convenient location”
3 of 5 stars Reviewed October 3, 2013

The price was right, but the hotel and service could use some attention. The room had all of the usual amenities including bugs in the bath area. The wake-up call never came and the courtesy transit bus left early, with no warning from the staff that the bus tends to push off early or at least exactly at the minute. The complimentary breakfast did not start until after 6 am, yet many guests had early flights that required leaving the hotel before 6 am. No dining services are available in the hotel, but the Holiday Inn across the parking lot had a reasonable restaurant for dinner. For the price, it might have been worth it to just stay across the street where all services were available in one spot.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern D, General Manager at BEST WESTERN Dulles Airport Inn, responded to this review, October 11, 2013
We strive for superior service and are sorry to hear that we failed to provide that during your stay. We have addressed all of the problems that you encountered during your stay. I hope that you will return to our hotel, so that we can show off the pride we have in our property and demonstrate the service that we try so hard to provide.

Best regards,

Marisol Rodriguez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
kyle, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

Amazing everything; rooms, services, location, shuttles, food near by, beds, tv, frig, decor, EVERYTHING WAS GREAT !!! We took the shuttle from Dulles to the hotel and the shuttle driver was so helpful and sweet. He waited for us and other lady so patiently. Our room keys work the first time :) we tried them. I didnt even want to leave the next day it was so nice.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 12, 2013

We booked on line and checked in on 11 sep evening. It was efficient. The room location was explained with layout map etc. but when we reach near room lobby, we found that there is not a single elevator in this entire hotel. So we had great difficulty in pulling our luggage to 2nd floor by stair case. There was no slope for luggage trolley.

The room was nice and clean but air conditioner could not cool the room at desired temprature. I tried to set the wall thermoste but cooling could not get better for entire night.

Morning breakfast was complimantory so that was a positive point. But the the food choice was minimal and basic.

The check out formality was good and airport courtesy coach was good and on time.

Staff is courteous and efficient.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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BestWestern D, General Manager at BEST WESTERN Dulles Airport Inn, responded to this review, October 2, 2013
Dear jay17161

I apologize for your less than perfect experience during your stay. On your next visit to the Dulles area our staff would be happy to assist you with your luggage. It is always our goal to make our guests as comfortable as possible. Thank you for taking the time to give us your valuable feedback, and I hope you will allow us to show you the courteous and helpful hospitality that we strive for.

Best regards,

Marisol Rodriguez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 10, 2013

We stayed here while on a bus tour. The rooms are very large with comfortable beds. The breakfast was ok, but have had better. I would recommend this motel to any one. If you want a different place to eat breakfast there is a Cracker barrel close by.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Greenbay, wi, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2013

Love staying here During the winter months the pool area is like a short vacation in Florida Breakfast is good with plenty of seating Bar and restaurant is a good place to get something to eat Never have to leave once you are there

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Stanfield, Oregon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2013

We stayed here while attending a conference next door. There were some minor repairs needed in the room, and I love a soft bed, which is a hit and miss everywhere one stays - at this price range. Other than a few things, we had a wonderful stay, and would stay here again. The complimentary breakfast is always a blessed money saver, and coffee w/creamers. The staff was great!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dulles, United States
1 review
5 of 5 stars Reviewed September 9, 2013

This hotel exceeded my expectations and provided excellent value for money - amenities inside the room look very new and all work perfectly inside the room and cleanliness was very satisfactory which is of paramount importance to me.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dulles Airport Inn

Address: 45440 Holiday Drive, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Sterling
#2 Green Hotel in Sterling
#7 Romantic Hotel in Sterling
#9 Family Hotel in Sterling
#12 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Dulles Airport Inn 2.5*
Official Description (provided by the hotel):
The Best Western Inn Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. This Dulles Airport hotel is conveniently located near area attractions, such as Chantilly Dulles Expo Center, Wolf Trap Center for the Performing Arts and the National Air and Space Museum Steven F. Udvar-Hazy Center. ... more   less 
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Also Known As:
Best Western Dulles Airport Hotel Sterling
Hampton Inn Dulles
Dulles Best Western

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