Stayed 1 night with park and fly package. The price of the room went from $78 to $130, which seemed very expensive, but wanted a hotel with a shuttle to the airport. The hotel is a motel, with no indoor corridors. The rooms was small and just OK. Our biggest issue was when we returned from our trip. We called the front desk when we arrived and we were told the shuttle ran every half hour. There were 10 people or so waiting for the same shuttle, which never came. We, along with other folks, called the front desk to inquire about the shuttle. The same attentant then informed us that their shuttle had stopped running and we should have taken the Holiday Inn shuttle instead. That info would have been nice before waiting in the cold for 45 min with our 2 small children. So we continued to wait....and wait. Finally we gave up and asked a driver from another hotel if he could take us to the BW. He was great and took all of the people waiting --- he was so nice! When we got back to the BW I spoke to the extremely rude front desk man who told me it wasn't his fault, yelled at me for expecting him to coordinate the shuttle. After he finished telling me why it wasn't his problem he simply walked away, no apology. Nothing. I was shocked by his behavior but realized there was no point in saying anything else.
Bottom line is the room was mediocre at best and the service was horrific. Spend $10 more and stay at one of many other airport hotels with shuttle service. We spent that anyway tipping the guy who took us back to the motel to get our car.
- Official Description (provided by the hotel):
- The Best Western Inn Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. This Dulles Airport hotel is conveniently located near area attractions, such as Chantilly Dulles Expo Center, Wolf Trap Center for the Performing Arts and the National Air and Space Museum Steven F. Udvar-Hazy Center. ... more less
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- Also Known As:
- Best Western Dulles Airport Hotel Sterling
- Hampton Inn Dulles
- Dulles Best Western