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“Great Value and Service” 5 of 5 stars
Review of BEST WESTERN Dulles Airport Inn

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BEST WESTERN Dulles Airport Inn
2.5 of 5 Hotel   |   45440 Holiday Drive, Sterling, VA 20166   |  
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Ranked #9 of 15 Hotels in Sterling
GreenLeadersPlatinum level
Reading, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great Value and Service”
5 of 5 stars Reviewed July 29, 2011

Great hotel, very good value for money. Free shuttle to and from the airport. Clean Rooms with microwaves!! Staff very friendly and helpful. Do use the evening connection service to Dulles Mall where you can find many eating places and of course all the big named shops, JC Penny, Macy's. Ample buffet breakfast comes with the room and internet room with free use of printers too. Quiet safe area good for solo travelers and very close to the airport. I would use again

Room Tip: Book early
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  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, August 4, 2011
Dear AnnaFoale,

Thank you very much for taking the time to write a review of your experience staying with us.

It is very good to hear that you were able to fully take advantage of all the great things we have to offer at the hotel. We try to provide all of the free amenities that our guests need to feel right at home. We are looking forward to having another opportunity to serve you in the future.

Sincerely,
The Best Western Dulles Airport Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Celebration, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 27, 2011

Free Breakfast, free Internet (very fast), refrigerator and microwave in the room, free access to Dulles Airport.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, August 4, 2011
Dear map-at-me,

Thank you very much for taking the time to write a review of our hotel. We are glad to hear you enjoyed your stay and were able to relax.

We hope to see you again when your travels brings you back to the Dulles area.

Sincerely,
The Best Western Dulles Airport Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 15, 2011

I stayed here for 3 nights, I had a double bed, they are not queens, they are only fullsize. The mattress is worn out and when you sit on it you will bounce around for about 5 seconds. This happen on both beds. The rooms are clean, The carpet appears to be very old and had many stains. They ave a microwave and mini fridge below the outside sink vanity and that was a nice bonus. The TV is standard and there is no flat scrrens. There are many channels to choose from. They water stays hot because I took a 30 minutes shower while washing my hair.The bathroom is very small and has some updates to it. There is not a garden tub or separate shower. There is not a sofa or a chair with ottman, only thing you get is 2 hard chairs and a card table right next to the ac where the air is ice old!!! All the hotel rooms are outside entrances and right at the parking lot. You can heat when people roll their lugage by the door and you can hear with they flush their tiolets. When the ac cuts off and on it makes a terrible loud noise, it woke me up the 1st night but soonafter I guess I just got use to it and sleep thru the sound of an old car attempting to crankup. I will stay here again eventhou the beds are bouncy and the room is dated they have great wifi internet and strong connection strength, I never got disconnected, that was Awesome, I booked thru a 3rd party online co so i got the room at a reducedprice, i would NOT pay full price for this room, anythng over $50 is too much for this room. The breakfast is everything u need! eggs, sausage links are big, fresh fruit, donuts, bagels, breads toasted, yoguarts, coffee and coco and plenty of sitting area. I never visited the fitness center because it is housed in the main lobby and i never hung around there. There were several 18 wheelers parked on the main entrance.

Room Tip: internet surf & eat a good breakfast
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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, June 20, 2011
Hello AfricanQueen2011,

Thank you very much for taking the time to write such a thorough review of our hotel. We take all of our guests' feedback very seriously so that we can always strive to improve our service.

We are glad to hear that overall you enjoyed your stay and that you particularly enjoyed the breakfast! It sounds like you were able to enjoy all of the other amenities and that you found the hotel provided you with a great value. We appreciate your comments about our guestrooms. Unfortunately there isn't anything we can do do convert the hotel to a interior corridor hotel. We are going to consider all of your comments when we update the guest rooms in the future.

We are looking forward to the next time you are in the area and we have the pleasure of serving you again.

Sincerely,
The Best Western Dulles Airport Inn Team
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Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 7, 2011 via mobile

We stayed here for a night to catch a plane from Dulles. The hotel was a great value for the night, it included free breakfast and free shuttle to the airport. The room was a little tight and I had trouble getting a cell phone signal in parts of the room, but overall a great value. My advice, when you sign up for the shuttle, be on time (and I mean on time), they will not wait and you'll have to take the next one.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, May 11, 2011
Dear Moonstar328,

Thank you very much for taking the time to write a review of your experience at our hotel. We take all of our guests' feedback very seriously so we can always improve your experience.

We are very happy to hear that you were able to take advantage of the great Park and Fly package that we have to offer. We are also happy that you were able to take advantage of some of the other great amenities that we offer our guests.

We are looking forward to the next time we will have the opportunity to serve you.

Sincerely,
The Best Western Dulles Airport Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2011

We stayed at the property for 5 days, got a great rate and were thoroughly impressed. Rooms are quiet and comfortable, hospitality as good as a full service hotel, delightful choice of hot and cold breakfast items, and spacious parking and convenient to nearby attractions. Only recommendations are to install wi-fi, some queen size beds in larger rooms and replenish the convenience items more often.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, May 16, 2011
Dear Travel_Buff_Asia,

Thank you very much for taking the time to write a review of our hotel! We take all of our Guests' feedback very seriously so we can always strive to improve.

We are happy to hear that you enjoyed your stay with us so much! We do our best to make all of our guests feel as if they area coming home. We are also glad to hear that you were able to take advantage of our great amenities and that you enjoyed our breakfast buffet.

We will definitely make sure that our convenience items are re-stocked on a regular basis. We do already have Wireless Internet access for our guests free of charge. Next time you are staying with us feel free to call or stop by the front desk and we will be more than happy to help you out.

Sincerely,
The Best Western Dulles Airport Team
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Washington, DC Area
Top Contributor
81 reviews 81 reviews
75 hotel reviews
Reviews in 50 cities Reviews in 50 cities
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed March 27, 2011

I had an early flight out of Dulles and needed to stay somewhere close to the airport as there was a major snowstorm about to hit the area. The hotel is less than 10 minutes from the airport, though not much to see or do in the surrounding area. The staff at hotel greeted me as soon as i stepped in the reception area--they were all very nice. My room was a double queen room--basic no frills style, but clean and the bed was comfortable. I made use of the fridge and microwave in the room that night for my dinner. If you use the park and fly offer, there is a special parking lot on the premises--somewhat out of the way, but easy enough to find. The FREE hi speed internet was also reliable. My shuttle driver was on time taking me to the airport. When I returned to pick up my car--I was once again greeted warmly and the front desk person even let me help myself to some coffee and tea in the lobby.
a good stay overall!

  • Stayed February 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, April 5, 2011
Hello Roadtravlr,

Thank you very much for taking the time to write a review of our hotel!

we are absolutely thrilled to hear that you enjoyed your stay and were able to get to Dulles for your flight on time when you booked out park and fly package. We know how stressful travel can be and we try to do everything we can to make our guests trips a little easier.

Our entire team treats our guests like they are part of our own family and that starts with a warm welcome at the front door and includes anything we can do to take care of your needs. We hope to see you again the next time you are in the area and we have another opportunity to serve you again.

Sincerely,
The Best Western Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
2 reviews
5 of 5 stars Reviewed November 22, 2010

Everyone was very friendly and the rooms were clean. We ate at the Omalleys restarunt next door at the Holiday and their Fish with Chips was awesome. The breakfast next morning was french toast, boiled eggs and sausage. What a great stay.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at BEST WESTERN Dulles Airport Inn, responded to this review, November 30, 2010
Hello booter12,

Thank you very much for taking the time to write a second review of our hotel! We greatly appreciate your feedback.

We are very happy to hear that you had another pleasant stay at our hotel. We are glad to hear that we were able to consistently provide you with excellent service because that is something we are committed to providing all of our guests every time they stay with us. We are also glad to hear that you were able to enjoy a meal at O'Malley's next door. They also provide room service and will bring the food directly to your room.

We hope to see you again very soon.

Sincerely,
The Best Western Dulles Airport Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dulles Airport Inn

Address: 45440 Holiday Drive, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Sterling
#7 Romantic Hotel in Sterling
#7 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Dulles Airport Inn 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Best Western Inn Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. This Dulles Airport hotel is conveniently located near area attractions, such as Chantilly Dulles Expo Center, Wolf Trap Center for the Performing Arts and the National Air and Space Museum Steven F. Udvar-Hazy Center. ... more   less 
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Also Known As:
Best Western Dulles Airport Hotel Sterling
Hampton Inn Dulles
Dulles Best Western

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