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Extended Stay America - Washington, D.C. – Sterling – Dulles
2.0 of 5 Hotel   |   45350 Catalina Court, Sterling, VA 20166 (Formerly Homestead Studio Suites)   |  
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Ranked #14 of 15 hotels in Sterling
San Diego, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“YIKES!”
1 of 5 stars Reviewed April 16, 2013

We made this reservations a couple of weeks in advance on line. We wanted to stay at an 'Extended Stay' since we would be in the Wash. DC area for a couple of nights in order to see the sights of the city.
The room was deplorable. mismatched furniture, bed that sagged, dirty floor and carpet, sticky counters and stove top, hair in the bath tub, scummy refrigerator...YIKES! It was not nice. The first room we were checked into smelled so bad of cigarette smoke that we couldn't even breathe! Luckily, this room smelled ok.
The laundry room was so dirty, cigarette butts on the floor, the washers were smelly, but the dryers worked well.
The grounds were very unkempt, trash in the bushes and trash on the sidewalks. I don't think the door mat at our door had ever been swept.
Needless to say we won't be going back.

Room Tip: Don't even think about reserving a room here.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review, April 19, 2013
I received a copy of your review, and wanted to take a moment to personally respond.
Please know that we are sincerely sorry to hear that your stay with us was not satisfactory. To ensure that a situation like yours doesn't happen again, I have reviewed and informed my staff about the standards that we so highly strive to meet.

I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at kchaudhary@extendedstay.com.
It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

51 people have reviewed this hotel

Traveler rating
    20
    10
    5
    4
    12
See reviews for
7
9
14
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Kathmandu
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

This Homestead Suites does what it does well, but what it does is not for everyone.

What you get: A simple, clean room. A small galley kitchen with a few pots and pans, silverware, plates and glasses. A clean bathroom with lots of hot water. A location that's near the highway, easy to find, and only 5 minutes from Dulles Airport. Friendly and helpful staff at the front desk.

What you don't get: A restaurant, bar, pool, room service or any other hotel amenity.

There are grocery stores nearby, or if you have no car there's a food court and a well-stocked gas-station Mini Mart 150 yards away. Stock up on easy-to-prepare foods like microwaveables and drinks. (The Mini Mart carries beer and wine.)

I found this place eminently suitable, perfectly located, and inexpensive.

Room Tip: Upstairs, so any late arriving cars don't shine lights into your room
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, North Carolina
1 review
5 of 5 stars Reviewed March 27, 2013

It is located in good location, no noise, very clean and very helpful front desk team especially Sunny. No hassle, no pain to wait. He has done check-in processes in 2 min..

Surely I recommended this studio suite to my friends.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RestonHerndon, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review, March 29, 2013
I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Washington, D.C. - Sterling. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Califon, New Jersey
1 review
5 of 5 stars Reviewed February 21, 2013

Everything was just great!!! nice place to stay if you are either staying for just one night or moving for a long time. Housekeepers and the rest of the staff are just nice to you. If you get any problem or need help they are always there to help you. nice room just the tv need to be upgraded!!!!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review, February 25, 2013
I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Washington, D.C. - Sterling. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed February 20, 2013

The first thing its not that expensive , second its quite and staff are so friendly. I did have some issue with the wifi but staff over there helped me through it. The only bad part is that the wifi is so slow that takes an hour to load a page overall a nice place to stay, friendly staff, cheap,kitchen and clean

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review, February 21, 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California, Maryland
1 review
5 of 5 stars Reviewed February 16, 2013

It is great place for the money and close to the airport. I use it all the time during my travels. Rooms are clean and staff is very friendly; they are always try to make me feel comfortable.. I love the kitchen in the room and the fact that they have a few smoking rooms so I don't have to go outside for a cigarette. Would definitely recommend this place

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review, February 18, 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York state
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed January 19, 2013

My college friends and I were looking for a cheap place to stay while trekking around Washington, DC. We were quite surprised to find that the 2 star hotel we booked had a medium sized fridge, microwave, and toaster inside the kitchen. The service was pretty friendly, and the room was more than we expected. We were very satisfied with this nice inexpensive place that satisfied our basic needs!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review, January 21, 2013
It was very kind of you to for take the time to publish a positive review of your stay at the Homestead Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Washington, D.C. – Sterling – Dulles

Address: 45350 Catalina Court, Sterling, VA 20166 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 15 hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. – Sterling – Dulles 2*
Reservation Options:
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Also Known As:
Homestead Dulles/Sterling Hotel Sterling
Extended Stay America Sterling

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