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“Surprise at Doubletree” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Sterling - Dulles Airport

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DoubleTree by Hilton Hotel Sterling - Dulles Airport
3.5 of 5 Hotel   |   21611 Atlantic Boulevard, Sterling, VA 20166   |  
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Dulles Golf Package
Ranked #5 of 15 hotels in Sterling
Palm Desert, California
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
“Surprise at Doubletree”
5 of 5 stars Reviewed October 6, 2010

When our evening flight to Los Angeles was cancelled, we re-booked an early morning flight out of Dulles Airport. We decided to stay the night before so we wouldn't have to battle traffic in the morning.
Reservations was easy and we were pleasantly surprised to find a very new and modern hotel. Of course, the cookie we received upon check-in almost made up for the cancelled flight. Service was outstanding and the bed was terrific.
We are Hilton Gold and were placed on the Concierge floor. One suggestion would be to have breafast open earlier thatn 6 a.m. There are people who need to leave the hotel by 6:30.
Even though it's a bit out of the way from Dulles (about a 10 minute ride) it is well worth it.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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317 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Bristol, United Kingdom
1 review
5 of 5 stars Reviewed June 22, 2010

I was caught in Chicago storms and couldn't catch my flights back to the UK after a long hard week of work. United mapped a route home , and I found myself two flights later, hot and tired at Dulles needing a room for the night. I was lucky to have picked this hotel. Not only was the hotel new, the rooms were exceptionally comfortable ,equipt and had good decor (for a change!). I have stayed in many hotels, and have never written a review on any of them. I felt compelled to put something about this one, as for me this one night stay was economic, it helped me rest and recover , and the staff were very helpful, multi cultural and friendly.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khilbert, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 4, 2010
Thank you for your comments regarding our hotel. It was our pleasure to be at your service.
Ken Hilbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 18, 2010

I was so pleased with this hotel - I didn't want to leave! It was clean and new. Big, fluffy, white, comfortable beds. Nicely furnished rooms complete with large flat-screen tv, computer station/desk, free internet access, i-pod dock/alarm clock. Bathroom was nice and clean - furnished with Neutrogena products and big, white, fluffy towels. Granite and marble counter/table tops. I did receive a wonderful chocolate chip cookie upon check-in and actually upon check-out as well. The exercise room was excellent - fantastic cardio equipment complete with individual tvs on treadmills, ellipticals, and bicycle. Good selection of weights and machines and even an exercise ball. The pool was crystal clear. Large fluffy towels were supplied in the pool and exercise areas. Excellent bar and restaurant area and lovely patio outside for relaxing with drinks and/or food. Nice selection of food and drinks. No negatives on this hotel - except it is a bit hard to find. GPS gets confused as to its location. It would be best to have the hotel staff give you directions how to get there.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 17, 2010

Several days before our stay, I called to confirm the reservation and that we had a two queens and not a king. Well we got a king and was able to get two queens the next night. We also found the comforters to be leaking pillows everywhere. Also don't set anything on the nightstand, ours got scratched up from a beer bottle. The cookies are by request only and you can get them from the front desk.

To explain my title about fishy dealings at the hotel. On our third day we returned from work in the city and found the lobby and outside area of the hotel to be very crowded with 50 suitcases and many Arabs. When we went to get a couple of cookies, everyone was paying in cash for 15 days! Also, only white and black people were on our level, it seemed as if the hotel staff were segregating the guest to certain areas of the hotel.

All in all, the hotel was nice because it was new. It was very crowed and the beds leaked feathers all over. Also don't count on having two queen beds, be prepared to use a pillow barrier.

One highlight, they had free wireless

  • Stayed June 2010, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khilbert, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 4, 2010
Thank you for your comments. I'm sorry that you did not get the double queen rooms you requested prior to your arrival when you checked into the hotel but happy to see that you received your requested room types after the first night of your stay.
Ken Hilbert
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woodbridge
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 8, 2010

the hotel had promise, nice pool, nice lobby, rooms clean, but the service was terrible. first doubletree in the history of the world with no cookies at check in - they promise cookies and milk for their executive level rooms, but I never got that - was supposed to have free breakfast as a hilton honors gold vip, but they tried to charge for it. all in all, nice place but not worth the awful service.

  • Stayed June 2010, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khilbert, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 4, 2010
Thank you for your comments. I am sorry to read that you were not offered cookies at check in and did not receive your warm cookies and milk for turn down at night. We take the welcoming cookie very serious as it is a hallmark of our Doubletree brand.
If your travel plans bring you to our area again please contact me personally so that I may speak to you in person and insure that all of our services are offered and received to your satisfaction. Please allow us to be at your service again, you will be glad you did.
Sincerely, Ken Hilbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 20, 2010

I was pulling some late night work in the Dulles area for a client and opted to stay in a hotel rather than fight the DC traffic, and was lucky enough to find a vacancy at this Doubletree. It is a pretty new hotel, which meant everything I saw was extremely clean and very well managed.

Checkin was efficient and the room was really nice with modern fixtures and features...the desk being wired to power USB devices and allow my iPod to be connected to the TV was great!

This hotel also had the new Doubletree beds which make it VERY hard to get up in the morning because they're so comfortable.

Great hotel and highly recommended!

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Sterling - Dulles Airport

Address: 21611 Atlantic Boulevard, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 15 hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sterling - Dulles Airport 3.5*
Official Description (provided by the hotel):
Enjoy stylish guest rooms and premium amenities at DoubleTree by Hilton Hotel Sterling - Dulles Airport. Our hotel is located 5 miles away from Washington Dulles International Airport. With our complimentary shuttle service, you'll get easy and convenient access. We're also minutes outside of the nation's capital, Washington D.C., where there are lots of great attractions to enjoy. ... more   less 
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