I've stayed at this property several times over the course of several years since it first opened and I must say that until now I've always been pleased and satisfied, however this last visit was a big disappointment. The upkeep of the common areas was sorely lacking with the halls not being vacuumed during my entire stay from Thur to Sun. The elevator lobbies had dirt piles on the floor the entire time as well and the safety bar located in my room's shower was coming off the wall and full of mold. When I arrived one of the elevators was not working and the one that was did not seem safe, it stopped at my floor and I had to step up to get off. The main lobby floors were also not mopped. The television stopped working on Thursday night and when I called down to the lobby I was told it was because it was raining and that when the rain stopped it would be back on. This is the first time staying here that I felt let down and I got the impression that the staff was just doing a job and really did not care. It was a completely different experience based on the level of service received in years past. As a Hilton Silver Honors member I was disappointed and expected better from a property that I know has delivered better in the past.
- Official Description (provided by the hotel):
- Enjoy stylish guest rooms and premium amenities at DoubleTree by Hilton Hotel Sterling - Dulles Airport. Our hotel is located 5 miles away from Washington Dulles International Airport. With our complimentary shuttle service, you'll get easy and convenient access. We're also minutes outside of the nation's capital, Washington D.C., where there are lots of great attractions to enjoy. ... more less
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