Had a terrible experience today trying to get to hotel via their shuttle from Dulles. My cell phone was unavailable but from website understood that their shuttle passed every 30 minutes so I went outside and waited. I waited 30 minutes and saw shuttles from every hotel in the area pass by. Finally, went inside and called them using skype from my Ipad and was told that they would be there in 25 minutes (my wife stayed outside on the off chance that the shuttle would come by, it did not). Waited another 25 minutes (the hotel is only a 10 minute drive away from terminal) and then went back inside terminal to call them. I was then told it would be there in 10 minutes. Finally, 15 minutes after second call, the shuttle arrived. I ended up waiting 70 minutes in the cold for the shuttle ride which lasted 10 minutes.
- Official Description (provided by the hotel):
- Enjoy stylish guest rooms and premium amenities at DoubleTree by Hilton Hotel Sterling - Dulles Airport. Our hotel is located 5 miles away from Washington Dulles International Airport. With our complimentary shuttle service, you'll get easy and convenient access. We're also minutes outside of the nation's capital, Washington D.C., where there are lots of great attractions to enjoy. ... more less
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