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“Reassuringly As Recommended” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Sterling - Dulles Airport

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DoubleTree by Hilton Hotel Sterling - Dulles Airport
3.5 of 5 Hotel   |   21611 Atlantic Boulevard, Sterling, VA 20166   |  
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Dulles Golf Package
Ranked #4 of 15 hotels in Sterling
New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Reassuringly As Recommended”
5 of 5 stars Reviewed June 21, 2013

Our party booked three rooms on executive floor for one night. The front desk staff were attentive and accommodating on check-in. Our rear room was quiet, clean and bright. AC worked well and wasn't noisy. The king bed was extremely comfortable and included a nice selection of pillows. Note that the executive lounge on Fl 6 does not provide breakfast or evening hors d'oeuvres from Fri pm-Sun am. We got a good deal booking on the DT website that included buffet breakfast for two for less than the $13 per person charge we'd otherwise have paid. We also had drinks on the outside patio and dinner inside the restaurant. Service was a bit slow but all our meals were tasty. The buffet breakfast included lots of fresh fruit, cereal, pastries, yogurts, eggs, sausage and french toast. Our friends got a late 2 PM checkout, which was great since their departing flight from Dulles wasn't until 6 PM. Overall, a very good experience and value, just as we hoped.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Greensboro, North Carolina
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 17, 2013

This Doubletree is in an ideal location in southeast Loudoun County, very near to Washington-Dulles International Airport (IAD). The sixth floor is reserved for HH Diamond members. It has a nice business/breakfast/cocktail area right off the elevator so the folks on the sixth floor don't have to travel downstairs for much of anything once they check in. The breakfast is complimentary on this floor.

The rooms are standard DT: nicely furnished, decent beds, minifridge, etc. The restaurant downstairs is unusual in that the food is very good for a non-resort hotel. I've eaten several dinners there over the past twelve months and it has never disappointed. The staff go out of their way to accommodate your needs and are always helpful. The only negative is that there is much parking behind the hotel. Unfortunately, there is no entrance on the back so you have to lug your stuff all the way around to the front.

The location is close to Herndon, which has a full complement of independent restaurants, not the usual chains that are located right around the hotel.

An overall very nice DT that I will continue to frequent.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Redondo Beach, United States
1 review
2 of 5 stars Reviewed June 17, 2013

The room I was in had no water pressure at all couldn't get the shampoo out of my hair so we reported it. They tried to fix it and the shower head exploded the room was full of steam to the point it set the fire alarm off. We had to go in and get our stuff out with no help from the staff. The ladies at the front desk were very helpful in getting us another room. If we had not gone back to our room and saw what was going on I think our ipads would have been ruined. They gave us no discount for the inconvenience, it was a very disappointing.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, June 21, 2013
Our sincere apologies, Rita N, for the issues you encountered during your recent stay with us. We obviously did not handle the maintenance issue properly and regret the inconvenience caused to you. I am thankful that the Front Office staff was helpful, though I am surprised that the appropriate recovery actions were not taken. Service recovery and additional training is in order. My sincere apologies once again.

Yours in Hospitality.

Anna Lyons, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, United States
1 review
3 of 5 stars Reviewed June 16, 2013

No Complimentary meals when other Hilton hotels provide these amenities. The Internet cable was unplugged from wall and there was a strange hair on my coffee cup when filling it up with water to make coffee. Room was very quiet, and bed was very nice.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culver City, California
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2013

This is a newer hotel located near dulles airport. My king room was large and spacious. It was updated, modern and clearn. the bed was comfortable and had had real pillow - not the hated "mini-pillows." Nice flat screen tv along with free internet. I liked this hotel so much that I ate dinner there eventhough I seldom eat in the hotels I stay in. I had a grilled salmon salad that was as good as any upscale resturant. However, there are numerous resaurants within 5 minut drive. And yes, they have a shuttle which includesthe airport. Great hotel. I will definitely stay again.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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montreal
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 15, 2013

I stayed there end of May 2013-it's a wonderful hotel. The rooms are very nice,good business centre, nice restaurant & delicious cookies.
I especially want to thank Mahlet Hailemichael for her outstanding customer service. She's the best.
I highly recommend this hotel

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 15, 2013

Let me start by saying that my initial experience clouded the remainder of my stay and my opinion of the hotel. I landed at Dulles and called for the hotel shuttle. After quizzing me about whether or not I had a reservation, causing me to unpack and find my confirmation code, I was politely directed to the stop for the shuttle.

There I waited...and waited, and waited. After over an hour and a half, and three phone calls, the shuttle arrived. Each of my phone calls promised a shuttle in 10 minutes and offered no apology or explanation for the delay. When I checked in and complained about the shuttle, I was not offered an apology, but an explanation that one of the two shuttles was not working. Had I heard that before I waited at the airport, I would have spent the ten dollars for a taxi! The final straw on the shuttle was that my meeting place was a half a mile beyond where the shuttle would drive. I had planned to use the shuttle for transportation so had not rented a car. Instead I was stuck with four days of taxi fares,

Beyond the shuttle, a lot of little things were wrong. For example, the hot water didn't work at 9PM (when I was tying to wash off the chlorine after a swim), shampoo was not replaced, although it should have been, the pens had no ink, and the pool had no towels after 9 PM, although it was open until 10. Finally, I heard footsteps from the room above late into the nigh, something I have become unaccustomed to in quality hotels.

On the pluses (and there were) the bedding and towels were luxurious. If you are Gold or Diamond, you get access to the executive lounge, which serves beer, wine, soft drinks and snacks in the evening. The snacks were enough to make a meal out of, and I more than once took my laptop up there to work while I snacked, and, at least once, skipped dinner.

Staff were OK if not overly polite, as I have been accustomed to. Room and common areas was clean. Only view was of the roof and pipes. Loud, but efficient air conditioner kept the room at a comfortable 68 degrees.

Not accessible by public transportation (I tried) and further from the airport than many other hotels.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sterling - Dulles Airport

Address: 21611 Atlantic Boulevard, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 15 hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sterling - Dulles Airport 3.5*
Official Description (provided by the hotel):
Enjoy stylish guest rooms and premium amenities at DoubleTree by Hilton Hotel Sterling - Dulles Airport. Our hotel is located 5 miles away from Washington Dulles International Airport. With our complimentary shuttle service, you'll get easy and convenient access. We're also minutes outside of the nation's capital, Washington D.C., where there are lots of great attractions to enjoy. ... more   less 
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