I had to book a room for a coworker from Africa and have been getting just great service from Hilton. Am really impressed with the level of customer service from them. My colleague's dates of travel changed, and I had gotten a phenomenal rate ( hint use the Hilton MVP program in conjunction with Hilton honors). When I tried on the website to change my reservation, I had problems--I had to call, I dreaded it thinking I would lose the fabulous promo rate I had gotten--no I got very good customer service from the woman on reservation number and the MVP rates. When I checked in, Edwin the evening manager was very helpful, got my friend added to my reservation, and breakfast vouchers as the executive room was not available. I missed my friend at the airport (major messes because of electrical storms) but he found his way to the airport via the shuttle--easey peasey--too easy because I was waiting at baggage claim and he was in his room already. The king bed room was lovely--not huge but not at all cramped--for one guest it is nice. Full length mirror nice. Bathroom has a shower stall--a very pretty bathroom with wood console. With a microwave, I would add one more star. The breakfast buffet is very nice. The hotel is brand new. It is several blocks walking from anything--with a rental car you can get to restaurants and shopping, Dulles Town Center Mall. Got late checkout with Hilton Honors account. And those doubletree cookies are still a nice touch.
- Official Description (provided by the hotel):
- Enjoy stylish guest rooms and premium amenities at DoubleTree by Hilton Hotel Sterling - Dulles Airport. Our hotel is located 5 miles away from Washington Dulles International Airport. With our complimentary shuttle service, you'll get easy and convenient access. We're also minutes outside of the nation's capital, Washington D.C., where there are lots of great attractions to enjoy. ... more less
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